Eastern Carolina Nissan Inc

False diagnostic We came in for a gear shifter replacement. We were told one thing and would be an easy fix and covered under warranty. When we brought the car back, s We came in for a gear shifter replacement. We were told one thing and would be an easy fix and covered under warranty. When we brought the car back, something happened and now it’s not only NOT cover I’m under warranty (mysteriously) but it’s also more complicated and well over $700. Not sure what happened when the technician took the gear apart the second time, but something got messed up and now we are paying for it. More

Friendly personnel. Service very satisfactory. Would defiantly recommend the service department. However there was not a car wash, If so was the worst I have had since dealing with Nissan and this Would defiantly recommend the service department. However there was not a car wash, If so was the worst I have had since dealing with Nissan and this car is a 2001. Nor was my vehicle vacuumed. Looked as if someone just shook dirt off mat. Disappointed in "car wash". Guess can 't complain since it was complimentary. Would still recommend your service department. More

Car was? Everything was great except the car didn't look like it got washed. The timing was great. They said 45 min. to an hour and it was an hour. Never had t Everything was great except the car didn't look like it got washed. The timing was great. They said 45 min. to an hour and it was an hour. Never had that before in any dealership. More

Another awesome experience Everyone from the salesmen to the mechanics were very helpful and made it an easy buying process. This is the second car I have purchased from the dea Everyone from the salesmen to the mechanics were very helpful and made it an easy buying process. This is the second car I have purchased from the dealership and I would recommend this place to anyone interested in purchasing a new or even used car. Great people, very friendly , and superb customer service. . Hands down, the only place I would purchase my cars from !!!..... More

Excellent service again I've always been surprised by the level of customer care at Eastern Carolina Nissan which surpasses the service I experienced at the Infinity dealer. I've always been surprised by the level of customer care at Eastern Carolina Nissan which surpasses the service I experienced at the Infinity dealer. I would recommend ECN to friend and family that asked for my opinion. More

Quality Service Quality service at good prices with friendly trustworthy people. Will definitely recommend these guys to friends of mine in the community. Been comi Quality service at good prices with friendly trustworthy people. Will definitely recommend these guys to friends of mine in the community. Been coming here for over 3 years. More

Prompt and courteous service Always great service starting with making an appointment and getting all the work done the first time. Car is always done in the promised time span. Always great service starting with making an appointment and getting all the work done the first time. Car is always done in the promised time span. Our salesman comes to see us every time we are there for service. Great overall staff. More

Was fantastic. Service was excellent. Mr. Morton was very helpful. Would recommend you to everyone that I know. We were greeted very nicely and with respect. Felt ve Service was excellent. Mr. Morton was very helpful. Would recommend you to everyone that I know. We were greeted very nicely and with respect. Felt very welcome. More

Very friendly folks and such a welcoming environment! Great people and fast service! They even updated me on what to expect at my next service. I’d recommend going to Nissan for service any day!!!! Great people and fast service! They even updated me on what to expect at my next service. I’d recommend going to Nissan for service any day!!!! More

"Replace drive belts on my 350Z" Purchased my 2003 350Z at this dealership. Have always gone here for all of my service needs. I have always had a great experience coming here as all Purchased my 2003 350Z at this dealership. Have always gone here for all of my service needs. I have always had a great experience coming here as all of the folks are very friendly & the service was outstanding. However, I have to say that I was disappointed at my last visit. I came here a couple of weeks ago for a routine oil & filter change. Their Z tech informed me that there was a fuel line recall & that my drive belts needed to be replaced. We made an appointment to have this work done 2 weeks later. I dropped my baby off at 8:00 in the morning for the work to be performed & went home. Around noon, I was told by the service manager that they didn't have the drive belts in stock! Wouldn't have them until the following Tuesday. That is totally unacceptable. They made the appointment 2 weeks earlier so obviously someone dropped the ball in ordering the belts! The belts were installed on that Tuesday as they promised & I will continue to keep my Z serviced there but am a little disappointed. More