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Eastchester Chrysler Jeep Dodge Ram - Service Center

Bronx, NY

4.4
3,682 Reviews

3,682 Reviews of Eastchester Chrysler Jeep Dodge Ram - Service Center

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February 28, 2022

Rafael was extremely professional and he expedited my service. He went above and beyond to accommodate me. More

by EYEMASK225
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael
Mar 01, 2022 -

Eastchester Chrysler Jeep Dodge Ram responded

It is terrific to hear that Rafael and the team delivered such efficient, top-notch service! Thank you for choosing Eastchester Chrysler Jeep Dodge Ram and for stopping by to share a review. Drive safely until we see you again!

February 27, 2022

I recently took my dodge in for maintenance; oil change, two days later I realized that the person who did the service forgot to put the cap on, leaving it uncovered, three days later I returned to have the More

by Jose delarosa
Recommend Dealer
No
Employees Worked With
Mr, Rafael Dep Service
Mar 14, 2022 -

Eastchester Chrysler Jeep Dodge Ram responded

Jose, allow us to apologize for the inconvenience. We're glad to hear Rafael was available to lend a hand and find a solution to the issue you were facing. We aim to deliver meticulous care at every visit, so it's disappointing that this occurred. We will share this feedback internally and we will continue to focus on going above and beyond for our guests. If you are still in need of assistance, please don't hesitate to give us a call. Thank you, Customer Care Team - (877)-811-9330

February 25, 2022

Representative was great have no complaints, if the ratings was only regarding Hey service it would have been a five star hence down.BUT!!! which ever tech that I got assigned to was horrible, Requeste More

by jtavarez021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steven Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Figueroa
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2022 -

Eastchester Chrysler Jeep Dodge Ram responded

This feedback is disappointing to receive. The highest level of service is expected from our team, and it is concerning that this was not better reflected in your time working with us. We apologize for any mistakes made on our end and would appreciate the chance to speak with you to see what more we can do to help fix things. If you are willing to discuss this further, please feel free to give us a call. Thank you, Customer Care Team - (877)-811-9330

February 24, 2022

Excellent service! !!! From the time you drive onto the dealership and from the time you drive out, there is a team member looking after you every need. Sebastian was ex More

by jeanforbes1985
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian (Service Dept.)
Feb 24, 2022 -

Eastchester Chrysler Jeep Dodge Ram responded

Jean, thank you for the great review! We are so glad to hear that you are confident in Sebastian and the team to get the job done. Drive safely, and we hope to see you back again at Eastchester Chrysler Jeep Dodge Ram!

February 24, 2022

Maggie, personality was great. She went over everything in details to explain to you, what was what. More

by edwardbowie62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie Matir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2022 -

Eastchester Chrysler Jeep Dodge Ram responded

We are thrilled that Maggie was so helpful and attentive during your recent service! Thank you for giving Eastchester Chrysler Jeep Dodge Ram your business and your excellent review. We hope to see you again next time!

February 24, 2022

My service person was wonderful her name is Megan‘s and the service was great they did a wonderful job on my car More

by mitchellderrick185
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie Matir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2022 -

Eastchester Chrysler Jeep Dodge Ram responded

Mitchell, it's lovely to hear that you're so satisfied by the care Megan delivered! Thank you for supporting Eastchester Chrysler Jeep Dodge Ram with an excellent review, and we look forward to the next chance we have to take care of you!

February 24, 2022

Every member of the service team is very pleasent and try to fix your issues in a timely manner More

by Gunther caminero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Aristy
Feb 25, 2022 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for your feedback! We appreciate you visiting us at Eastchester Chrysler Jeep Dodge Ram and are delighted that you're satisfied with our service. Hope to see you down the road!

February 24, 2022

The personal was very kind and explicit! ! They keep me informed about every step of my car maintenance More

by julio_perezp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee
Feb 25, 2022 -

Eastchester Chrysler Jeep Dodge Ram responded

Julio - Thank you very much! We love to hear that you received clear, informative service from our Eastchester Chrysler Jeep Dodge Ram team. Hope to see you at your next visit!

February 24, 2022

Nice facility staff very helpful. Just steering wheel fluid change a bit expensive also a military discount should be honored More

by williamsdarryl10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Aristy
Feb 25, 2022 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for reaching out about your recent service visit. We strive to provide an excellent value to our guests and appreciate this feedback. We hope that you consider choosing our dealership in the future. Thank you, Customer Care Team - (877)-811-9330

February 24, 2022

They are very friendly professional and they called me when the car was fixed. It was ready fast More

by SHARON5560
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dianna Delgado
Feb 25, 2022 -

Eastchester Chrysler Jeep Dodge Ram responded

Sharon, thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Eastchester Chrysler Jeep Dodge Ram team. Drive safely, and we hope to see you back next time!

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