Eastchester Chrysler Jeep Dodge Ram - Service Center

It seems to be difficult to speak with anyone about the status of the car or what is happening. I brought my car in and called for an entire day with no returned call until the next day when the person tol status of the car or what is happening. I brought my car in and called for an entire day with no returned call until the next day when the person told me my car was able to be picked up. Immediately leaving the lot I heard squeaking coming from the back of the car with a return of the check engine light by the end of the day. I was told that I had to make an entirely new appointment which was over a week away. I mentioned the squeaking which was completely ignored and not looked into. I brought the car back specifically for this and was told that I needed to come back on a separate day to review the issue and someone would call me. It’s now been 2 weeks. No one has called. I called again today and now told that I have to wait almost 2 weeks to bring the car in. I feel that this is a very unprofessional way to treat an issue that was caused by the service department and brought to the immediate attention. I purposefully waited to write this to see how they would treat the matter. The answer is poor More

At Eastchester Chrysler jeep Dodge Ram the service is always great and keep you in form on any that need attention and professional is on point always great and keep you in form on any that need attention and professional is on point More

Great customer service from sales rep Diana. This is my second visit to this location and it’s always smooth. This is my second visit to this location and it’s always smooth. More

Great service, quick and efficient. The waiting area was clean and comfortable. The staff was helpful and polite. Thank you. The waiting area was clean and comfortable. The staff was helpful and polite. Thank you. More

I worked with Rosemary in the service department. She shows that customer service and excellence are important and maintains a high level of professionalism. I came in for service and was in and out She shows that customer service and excellence are important and maintains a high level of professionalism. I came in for service and was in and out in record time – she made all the difference in the service call. On a separate note, I have also worked with Ricky Beleno, who remains transparent and open with me on the status of my open service issue. I have visited the service area for the same issue more than four times at this point. Ricky exudes a level of professionalism that I did not always receive when working with others within the same department. I look forward to my continued relationship with Eastchester Chrysler. Thanks for a good experience. More

Always a pleasure to see the guy who greets us as we come into service. The service people are really nice as well. into service. The service people are really nice as well. More

I highly recommend the services of this dealer, the technicians are hardworking and respectful. thank you very much for the nice work on my car. technicians are hardworking and respectful. thank you very much for the nice work on my car. More

Excellent services and quick, also clean and efficient people no complaints at all I felt good people no complaints at all I felt good More

The dealer ship and sales people are fantastic. But one of there employees in service gets a 0 But one of there employees in service gets a 0 More

Always good work done by Rosemary and their service team I appreciate the customer service that’s why I only come to eastchester Chrysler haven’t had a problem since it was fixed thank you Rosemary and her I appreciate the customer service that’s why I only come to eastchester Chrysler haven’t had a problem since it was fixed thank you Rosemary and her service team and Robert thank you More