Back

Eastchester Chrysler Jeep Dodge Ram - Service Center

Bronx, NY

4.4
3,675 Reviews

3,675 Reviews of Eastchester Chrysler Jeep Dodge Ram - Service Center

Sort by
October 06, 2024

Service to me seems way more organized than dealership (sales) service gets you in an out and no problems sales not so much Service Rep I think his name is Kier was Great More

by Dodgert2025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kier
Oct 07, 2024 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for sharing your experience! It's great to hear that our service team, especially Kier, provided an organized and efficient visit. We appreciate your feedback on the sales side as well and will work towards improving it. Please reach out to our Customer Care team at CustomerCare@EastCJD.com if there is anything else you would like us to address.

September 01, 2024

The staff is very polite and courteous. They were very professional as well. Each staff member I had contact with were very helpful and attentive to my needs.The staff kept me well informed More

by Michi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maggie Matir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dayka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricky
Sep 01, 2024 -

Michi responded

Thank you all who treated me like I was the only customer around

Sep 03, 2024 -

Eastchester Chrysler Jeep Dodge Ram responded

Michi, we're delighted to hear that our team at Eastchester Chrysler Jeep Dodge Ram provided you with such attentive and professional service. Thanks for sharing your experience!

August 28, 2024

Very helpful & had all the information needed & made sure I would be safe on my trip More

by Dj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reyna
Aug 28, 2024 -

Eastchester Chrysler Jeep Dodge Ram responded

Thanks for the kind words about our service at Eastchester Chrysler Jeep Dodge Ram! It's always our aim to get you back on the road quickly and safely.

August 18, 2024

The staffs were very helpful. The service was very good and fast. Overall, I give it excellent. More

by Amsah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maggie Matir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dayka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you so much, Amsah! We appreciate your business here at Eastchester Chrysler Jeep Dodge Ram.

August 15, 2024

I am deeply disappointed with the unethical business practices of this company, specifically involving Robert and Jose. Despite my efforts to resolve an issue amicably, they were unwilling to take resp More

by Logistics Xpress
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Gomez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Aristy
Aug 15, 2024 -

Eastchester Chrysler Jeep Dodge Ram responded

Your feedback is very concerning to read, and we sincerely apologize for any frustration caused. We strive for transparency and integrity in all our dealings, and we'd like the opportunity to address these issues directly with you. Please reach out at your earliest convenience to our Customer Care Team at CustomerCare@EastCJD.com. Thank you.

August 12, 2024

Great experience with professional advisers that were able to resolve my issue fast and updated throughout he process More

by metrotrktire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maggie Matir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dayka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : kelvin
Aug 12, 2024 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for sharing your positive experience! We're glad our team at Eastchester Chrysler Jeep Dodge Ram could resolve your issue quickly and keep you updated throughout the process. We appreciate your support!

August 10, 2024

Anthony our service adviser was very helpful. He kept us updated throughout the entire process. More

by Kimmy e
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maggie Matir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony perez
Aug 12, 2024 -

Eastchester Chrysler Jeep Dodge Ram responded

Kimmy, thanks for the great feedback for Anthony. We appreciate your trust here at Eastchester Chrysler Jeep Dodge Ram.

August 09, 2024

Hello, I was waiting on the line at 8: 30 am on 8/3/24 for an inspection. I entered the garage at 10:am to be told there will be no inspection. then I was told the technician would be in a 11 am. I was to More

by nathalie66
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Gomez. I am not sure if this was the manager. Im sure you have a schedule
Aug 12, 2024 -

Eastchester Chrysler Jeep Dodge Ram responded

Nathalie, I'm really sorry to hear about your experience and the lack of communication you encountered. We strive for better service than this, especially for our long-time customers like yourself. Please reach out so we can discuss how to make things right. Thank you, Customer Care Team - CustomerCare@EastCJD.com

August 08, 2024

Wonderful experience and very knowledgeable of the issues and solutions for My jeep. Wonderful customer service and timing to return my jeep after the repairs as well More

by rodneyaskew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lemar Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Eastchester Chrysler Jeep Dodge Ram responded

Rodney, we're delighted to hear you had a wonderful experience with our team at Eastchester Chrysler Jeep Dodge Ram. Thanks for the kind words and support!

August 07, 2024

The sales reps were welcoming and very knowledgeable about vehicles and services. I was also comfortable while waiting in the customer lounge for my vehicle to be serviced. More

by leightonjohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maggie Matir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dayka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2024 -

Eastchester Chrysler Jeep Dodge Ram responded

Leighton, we're glad to hear you felt welcomed and comfortable at Eastchester Chrysler Jeep Dodge Ram. Thanks for sharing your positive experience with our team!

...
4
...