Eastchester Chrysler Jeep Dodge Ram - Service Center

I would like to commend Service Advisor Lori Constantino for her attentiveness, interest in my problem, and for making sure my problem was resolved before I left the Dealership. Lori was pleasant, helpful, for her attentiveness, interest in my problem, and for making sure my problem was resolved before I left the Dealership. Lori was pleasant, helpful, knowledgeable and made for a calming experience in a potentially stressful situation. Lori made sure that my loaner vehicle was delivered to me and made sure I was informed by the technician of how my problem was resolved. Lori is an asset to the service department and should be commended by the Dealership for her work in serving the public. Thanks, Lori, for all of your help! Please deliver this review to Lori. As for the repairs themselves, well, we shall see, given that this was the second time I returned for the same problem. More

john was so great to help fix my problems thanks so much for making my vehicle look and ride like new had problems with the brakes windshield fluid resivoir detailing the car inside and outside thanks to hi for making my vehicle look and ride like new had problems with the brakes windshield fluid resivoir detailing the car inside and outside thanks to him i am very happy and a thanks to larry the service manager More

I went to Eastchester Jeep because, I just bought a new Jeep from another dealership and I was having issues installing the soft top. While trying to figure this out, storm clouds had come in the area and Jeep from another dealership and I was having issues installing the soft top. While trying to figure this out, storm clouds had come in the area and the skies were about to open up. As soon as I pulled into the lot and explained my story, the rain started coming. These guys were GREAT, they got my Jeep into the garage and started working in it immediately. I didn't muy my truck form there and they didn't have to assist me but they were more than accommodating and I highly recommend this dealership and will be bring my truck there for service in the future. Thanks Robert, Bobby and Javier, you guys were awesome and great personalities as well. I strongly suggest if you are going to by a jeep go see any of these guys, they will have you laughing and work with you. Cheers More

I would just like to say that Lori is a great ambassador for your dealership. I was waiting to check in for service and eventhough she was late for her luch break she checked me in.In todays market it is ha for your dealership. I was waiting to check in for service and eventhough she was late for her luch break she checked me in.In todays market it is hard to find an employee who puts the customer first. She has a great attitude, and made my experience with your dealership a positive one. More

All I can say is that Lori was the most helpful person in the service dept. I also was able to see the garbage that Lori had to endure with some of the customers and their invalid complaints. Even though c the service dept. I also was able to see the garbage that Lori had to endure with some of the customers and their invalid complaints. Even though customers were very disrespectful to her, she remained calm and professional. I really respect her for that. Lori, you are to be commended! More

After going to my regular mechanic and spending 2500.00 and still having the same problem I decided to contact the dealer eastchester Chrysler jeep and dodge. When I called there I got Lori on the phone an and still having the same problem I decided to contact the dealer eastchester Chrysler jeep and dodge. When I called there I got Lori on the phone and she was very cortious and down to earth. I explained to her my situation about how I had been ripped off by my regular mechanic an still had the same problem with my Pacifica she immediately got sonny the service manager involved to try and help me with my problem of my cooling fans not coming on and the vehicle overheating at that point Sonny had me bring the car in when it was convenient for me and arranged for me to be dropped off at work. In our conversation sonny said to me I could appreciate your concerns but rest assure that we are not here to hurt you we are here to help you. And although I had been treated unfairly by my regular mechanic as soon as he said that it was like the weight had been lifted of my shoulders. Sonny and Lori and their techs were able to fix my car in a timely fashion and always kept me up to date as to what was going on with it . And believe it or not the price was less that half of what I had paid my regular mechanic. And my car is fix and driving better than it has in a long time . Thank you sonny and Lori I will always come back to your dealer for all my future needs .:-) More

I had a noise in my pickup truck at highway speeds, The tech Don asked to road test the truck with me so he could fine the noise I was talking about so we did he was able to find that my wheel bearing was tech Don asked to road test the truck with me so he could fine the noise I was talking about so we did he was able to find that my wheel bearing was the problem. He installed the parts and it is like new again! He really knows his stuff and we have the same name lol And my service advisor Lori was very nice at check in! Thanks you guys at eastchester! More

I had a very pleasant experience at eastchester jeep,and I would definetly advise this dealer to my friends.and family. Ihave been to many other dealer service depts and I find that they don't listen very I would definetly advise this dealer to my friends.and family. Ihave been to many other dealer service depts and I find that they don't listen very well to my concerns.I got all my issues resolved and it was all explained to me so I am very satisfied More

Rosanna provided great service. She detailed the services that were needed for my car and provided detailed pricing Information. My car was done in the matter of time that i was told. I came for an oil cha that were needed for my car and provided detailed pricing Information. My car was done in the matter of time that i was told. I came for an oil change and i was offered a great Oil service contract from a promotion that they have going on at the moment, buy 1 oil change and get 3 free. More

Nathalie was a wonderful help. She Scheduled my appt and was friendly. Lulu was a great help she had knowledge of work and was very friendly. I didn't have to over explain my car problems and was out in a d was friendly. Lulu was a great help she had knowledge of work and was very friendly. I didn't have to over explain my car problems and was out in a decent time. Overall it's a good place when you want service done the right way with the right people. More