Eastchester Chrysler Jeep Dodge Ram - Service Center

Jimmy made a promise and was a man of his word. He went out of his way to see that the best possible service was provided. out of his way to see that the best possible service was provided. More

BUYER BEWARE!!! I had a dealer installed part that was BUYER BEWARE!!! I had a dealer installed part that was not working they would not refund the money for the part even after me explaining my case in BUYER BEWARE!!! I had a dealer installed part that was not working they would not refund the money for the part even after me explaining my case in person and even in writing. All of the amazing reviews you see on this site are because they get you to go write the review right after you get the car so sure you are happy. Who would complain when there is no problem? I am sure if you check in with any of those who put up 5 stars and have had to deal with Eastchester to fix a problem I am sure they will tell you a different story. BUYER BEWARE!!!! I can prove what I am saying. Just check with the Better Business Bureau use the link http://www.bbb.org/new-york-city/business-reviews/automobile-dealers-imported-cars/b-z-auto-enterprises-llc-in-bronx-ny-120602 More

I have dealt with this dealership (under previous mgmt.) and was not pleased with the sales dept. or mgmt. I always had an excellent experience dealing with the service dept and so I returned for my regul and was not pleased with the sales dept. or mgmt. I always had an excellent experience dealing with the service dept and so I returned for my regular service/parts needs. I received an email (they are good about sending them - not too many & they alert you to deals) advertising a summer sale on a preventive maintenance service. I was in the area and walked in to schedule an appt. While there I asked to see a dealer. One of the GMs (a super guy named Barry) lead me to Robert LaRosa. I left today with a new vehicle and am glad for the experience. This current management and sales and (as always) service team was really wonderful. Don (Service) - Personable, attentive and knowledgeable. George (Service) - Personable and GREAT eye for detail. Bobby Erickson (Finance)- Took an extra step to help close the deal and was knowledgeable. Barry (Mgmt) - On a hurt foot - did a lot of 'running' to assist where needed. Robert LaRosa (Sales) - Upfront and thorough. Personable and attentive. Clearly works hard to seal a deal for his customers. Thanks guys. More

Be aware! They are only nice to you when they need to sell. After I purchased my truck from them I asked them several time to fax or mail service records on the services that they have done on the vehicl sell. After I purchased my truck from them I asked them several time to fax or mail service records on the services that they have done on the vehicle. All the personal is very rude on the phone. Very hard to get hold of anybody. They all say that they are too busy right now to help me. Mr. Khan promised to fax me the records. It's been 2 days now. Still no fax! Very poor customer service! But they were all so nice to me before I purchased the vehicle from them. More

I went in to get my car inspected and service but while waiting I decided to look at a Limited Jeep Laredo I had been wanting for sometime..Celcil saw me checking out the vehicle and asked if he could be o waiting I decided to look at a Limited Jeep Laredo I had been wanting for sometime..Celcil saw me checking out the vehicle and asked if he could be of service.....from that moment on Mr Sarpong guided me step by step thru the process of obtaining my new car and trading in my old Jeep. No question was unanswered and whatever I did not understand he was very patient in explaining it. He was very honest and reliable and I will definitely refer him to my sister now that she is looking to purchase a new vehicle...Thank you Mr.Sarpong. More

Horrible dealership. Expect to wait at least 15 minutes on the phone to make an appointment. If you did not buy your car there, do not go there! Paul, the service advisor was the only nice and helpful empl on the phone to make an appointment. If you did not buy your car there, do not go there! Paul, the service advisor was the only nice and helpful employee there. Sandy was not helpful and was unwilling to hear my concerns about the problem I brought my car in for. The Service Manage, I believe his name was Mike. Not too sure since he didn't even introduce himself. Once he heard from the advisor that I didn't purchase my 2011 there he didn't care to help. He was rude, obnoxious and arrogant. Terrible dealer, lack of knowledge and common sense. They gave me my car back covered in mud which is ridiculous considering it's an urban environment and there hadn't been rain in days. I have no idea where they test drove the car. They didn't listen to my details about when the problem occurred and inconvenienced me by having my car the entire day and did not put much if any effort into resolving the problem. Avoid this dealer at all costs. More

Jimmy Somma was polite, knoledgeable, and friendly. I was impressed that he remembered our names and where we were from even after the weekend. He said he would not pressure me and he keep his word. He asked impressed that he remembered our names and where we were from even after the weekend. He said he would not pressure me and he keep his word. He asked me about my driving habits and if I planned on traveling. He listened to my questions and answered them honestly. After checking my credit he said with a smile, "It's not Gold but its Platinum." and assurred me that I was not under any pressure. He explained my options and especially the safety aspect of making the trade, I will always remember his words "It'a no brainer"(smile) Thinking of my three grandchildren and loved ones too I was sold.I was excited and just about settled on buying my first Black vehecle and my second Jeep,when Jimmy said with excitement "wait a minute I'll be right back." When he returned he had information about a Jeep that he wanted me to see. The same car but it had a SUN ROOF! what!! Well, all I have to say is, I did not get a black car. But this was everything I wanted and more. He did what he said he would do and even programmed my phone to accept calls befor I drove off the lot What A Guy. What a blessing. I will keep in touch. Thank you Jimmy for everything including your great smile and wonderful personality. M Maxwell More

Very professional,all my question were answered.I would defective will recommend this dealer to my friends & who ever is interested in buying a car.Keep the good work,iam looking foward too do business aga defective will recommend this dealer to my friends & who ever is interested in buying a car.Keep the good work,iam looking foward too do business again at your dealer.Thankyou again. More

I would like to really thank Martha for helping me out on the purchase of a vehicle I came into the dealer not having any knowledge on what steps I needed as far as buying a vehicle she greeted me upon getti the purchase of a vehicle I came into the dealer not having any knowledge on what steps I needed as far as buying a vehicle she greeted me upon getting to the dealership with such a warm welcome I felt as if I knew this young woman for years her personality was incredible and I must say I was very Happy to see a woman in this line of business especially a person like Martha she seemed to know what she was talking about. She sat me down asked me a few questions and what brought me to the dealer I have had my license for years traveled by public transportation and with the job change I need to purchase a car I had a budget in mind she asked me what would be something affordable to me and I told her where I wanted to be my credit wasnt the greatest I call it Bad CREDIT Martha calls is Credit Challenging and with that being said I felt more at ease. Martha told me not to feel bad at all the dealership deals with many banks and felt confident enough that the dealership would get me approved she spoke very highly of the dealership and stated that everyone goes through hard times, she toke my information came back and told me every step I needed to do She told me based on my credit and where I wanted to be at as far as my payments she could show me a few cars that would allow me to be where I wanted to be. We went out to the lot she showed me several cars I must say they have a big inventory and lots to chose from , the dealership is huge and beautiful. She landed me on the car I thought I would require a huge down payment and again to my surprise that wasnt the case, she had me sit with finance while she got the car ready for me I didnt know I was able to go home with it that day she really made this a experience to remember after speaking with finance She helped me with getting the insurance allowed me to use her computer to contact a few companies found the best quote and had the insurance go in effect. I drove the car home that day I want anyone thats in the market for a car to go see Martha this Young lady is amazing she is for the customer all the way. I am a happy car owner for the first time. Not only did Eastchester Chrysler Jeep dodge earn a sale Martha earned a loyal customer that will follow her for years her dedication to making sure that the buyer is happy with the purchase is more than enough to earn a loyal customer. Great Job Martha, you rock girl Keep representing for the woman in this industry because you really are an amazing Sales Professional. My husband will be coming to see you and so will so many more family and friends thats intrested in a purchase of a car. Thank You again from the bottom of my heart you made this painless. More

Robert LaRosa was extremely helpful with getting me my second key. I needed a key for my town and country car, and he helped me very quickly and enthusiastically. I appreciate everything he did for me, an second key. I needed a key for my town and country car, and he helped me very quickly and enthusiastically. I appreciate everything he did for me, and would recommend others to him. More