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Eastchester Chrysler Jeep Dodge Ram - Service Center
Bronx, NY
3,661 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,661 Reviews of Eastchester Chrysler Jeep Dodge Ram - Service Center
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April 04, 2018
Bad communication and appointment set up. Service,ok I guess Made my first appointment for an oil change and tire rotation with a coupon I received from the manager when I purchased my car back in sep2017. First Made my first appointment for an oil change and tire rotation with a coupon I received from the manager when I purchased my car back in sep2017. First appointment was made a month In advance over the phone and was scheduled for a Saturday at 4. I showed up and was told the techs leave at 1 and had to reschedule. Second appointment I made was for the following week on a wednesday at 430. I arrived at 4 a half hour early and again was told the techs were done for the day. I explained I made a previous appointment and had to reschedule and this was the time given. The girl who helped me made it possible by asking a tech to stay later to work on my car. Although I checked my oil a day later and it didn't look new. Also they rotated my tires and only put back 2 of the caps on the stems. They were also supposed to inspect my break pads and I don't think they did because it wasn't in the service receipt they give you. I should know that they cut corners when my car was ready in 15 minutes. Thats Kinda quick for an oil change, tire rotation, and brake inspection. But according to them they work very quickly, that's what I was told when I voiced it to the girl in the service dept. This was my first time getting real service there. So one star is good enough. Too much nonsense. I will try them again only because they gave me free oil changes for 2 years but don't think I'm not concerned with their service. I don't know their names so I can't select who I dealt with but I never forget a face. More
by Kalvarado810
Verified CustomerEmployees Worked With
I dont know employees name
April 04, 2018
I,had an oil change,they did an great jobThankyou I,Mr.Stevenson,have dealing with this dealership when they were in Yonkers,and all my vehicle came from them and now they are in the Bronx as Eastches I,Mr.Stevenson,have dealing with this dealership when they were in Yonkers,and all my vehicle came from them and now they are in the Bronx as Eastchester Dodge,they have some great people working for them. THANKYOU Ronald Stevenson More
by MASTERSTEVENSON
April 04, 2018
Work on some recall Got some recall to get done. I get there took like five minutes to get them to take my car and start work on it the job took like two hours not a bad Got some recall to get done. I get there took like five minutes to get them to take my car and start work on it the job took like two hours not a bad wait for the job they did. they did a good jod not bad. More
by bigmanbx183
Employees Worked With
January 17, 2018
BAD SERVICE AND NO ONE WOULD TRY TO HELP WITH RESOLUTION The service department is not so professional they do you wrong without care for their customers. I try several times to resolve with the office even The service department is not so professional they do you wrong without care for their customers. I try several times to resolve with the office even call the customer relations office and leave a message, no one returns calls. I would not recommend to anyone More
by Audrey
Employees Worked With
Frank Perreli
January 09, 2018
Bait and switch liars, false advertising If you want to find the sleeziest car dealership in New York, look no further. I came in twice from Brooklyn. The first time they advertised false pri If you want to find the sleeziest car dealership in New York, look no further. I came in twice from Brooklyn. The first time they advertised false price by $750. Second time they informed me it was sold three hours after I’ve inquired if it is still available; a complete bait and switch. Then I called them back up from another number and they claimed it was still available. This dealership optimizes why car salesman are known to be liars. More
by Grandwizard
Employees Worked With
Not sure
December 13, 2017
the worts horrible service.never picku p the phone .you cant never speak to anyone.they are rude and lost .would never go back there for nothing horrible service.never picku p the phone .you cant never speak to anyone.they are rude and lost .would never go back there for nothing More
by borrell
Employees Worked With
Bobby Erickson, Barry schaen
July 24, 2017
Awful experience! The customer service is terrible I honestly don't even feel like writing all that went wrong with this visit. I love my Grand Cherokee summit which I didn't purchase from this particu I honestly don't even feel like writing all that went wrong with this visit. I love my Grand Cherokee summit which I didn't purchase from this particular dealership but unfortunately it's my local dealership for service. If at all possible go elsewhere!! More
by Bklynsoul
Employees Worked With
Shaun
June 19, 2017
Great Service I am from out of state and have a 2015 Dodge Durango. My truck stopped on the expressway early evening on a Friday. I called and was told that I neede I am from out of state and have a 2015 Dodge Durango. My truck stopped on the expressway early evening on a Friday. I called and was told that I needed an appointment. I got the service manager on the phone and explained my situation. He advised for the vehicle to be towed to the dealer. I expected the unfortunate extra costs including a hotel stay for the weekend. It got to the service department around 5:00 pm. Mike has a technician look at the vehicle that night. It was a simple fix and we were on our way that same night. GREAT SERVUCE. More
by Wanderer101
Employees Worked With
Mike and Max
June 18, 2017
STOP ✋ DONT ENTER IN THIS DEEP xxxx SHOW Before you do bussnes with them just stop and se the line of costumers yelling and arguing about TERRIBLE SEVICE & stilling your money 💰 Taking you Before you do bussnes with them just stop and se the line of costumers yelling and arguing about TERRIBLE SEVICE & stilling your money 💰 Taking your money with out fixing the problem Not responsible after . I speed 3,000 in supposedly repair my car for several issues , not even half op problems where solve. They are non professionals , thiefs and no sympathy for any costumer Mng , MIKE it's the worst of all More
by Malsori
Employees Worked With
Mike was the evil , i think Robert was the agent but is non of his fault
April 05, 2017
Erroneous diagnosis & flawed advise for replacement Inspect your vehicle WELL before bringing it to Service. One bulb was broken (the regular one for US 20) and then they have said it is the HD one whic Inspect your vehicle WELL before bringing it to Service. One bulb was broken (the regular one for US 20) and then they have said it is the HD one which is for US 310. We’ve checked the car before and therefore refused the service. When I raised the matter over the phone with their customer service, they still “insisted” on their erroneous diagnosis. Perhaps we are in a parallel universe but their persistence to uphold an erroneous diagnosis and a flawed request for replacement, raised further concerns in regards to their credibility and professionalism – especially since this was the second time we had such an episode with them. During the first episode we have paid around 700 USD for a problem we did not complain about and was identified following a visit to their services. So, not again! It’s a petty, they were beside our house. Now we will have to travel all the way to other dealers’ services in other cities, which is much better than being subject to this unprofessionalism and flawed services. Advise, if you need to go there, just INPSECT YOUR VEHICLE WELL & IDENTIFY THE ISSUE TO THE BEST OF YOUR KNOWLEDGE BEFORE GOING THERE. GOOD LUCK!! More
by Unsatisfied Customer
Employees Worked With
Do know the name of employee, check the records for the car
