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Eastchester Chrysler Jeep Dodge Ram - Service Center

Bronx, NY

4.4
3,661 Reviews

3,661 Reviews of Eastchester Chrysler Jeep Dodge Ram - Service Center

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May 21, 2018

TERRIBLE!! My auto body guy took my jeep here for service after I was in a collision back in March. The blind spot indicator lights were not working correctly. T More

by Disappointed
Quality Of Work
Recommend Dealer
No
Employees Worked With
As I did not directly deal with the dealership I do not have a contact name to provide.
May 18, 2018

Horrible It took 11 days to fix the rear air conditioner that is pathetic it cost me $800.00 to rent a car this should not take that long it took 4 days to get More

by jose2076
Recommend Dealer
Yes
Employees Worked With
Maggie Matir
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2018

Excellent service Kayla was excellent and took care of my truck in a quick and corteous fashion. I would recommend her and her team for any service needs More

by CYRUS.JILLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla Benitez
May 21, 2018 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your experience at our service center. I'm glad to hear you found us professional, fast, and neat, especially with the help of your technician, Kayla. If there is any automotive need we can help with in the future, don't hesitate to contact us. Regards, Barry Schaen Customer Relations Manager 718-547-5500 xt 280 barry@eastcjd.com

May 16, 2018

Major repairs Maggie was great she kept us informed she was meticulous thorough on point and was upfront honest about the situation. My son needed that vehicle for More

by chinook764
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie Matir
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2018 -

Eastchester Chrysler Jeep Dodge Ram responded

We cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. I will be sure to share your feedback with Maggie, and please let us know if we can ever help you in the future. Best, Barry Schaen Customer Relations Manager 718-547-5500 xt 280 barry@eastcjd.com

May 15, 2018

Maggie is the best! I had an ongoing a/c issue on a new vehicle that I had to go back 3 times last year to finally get fixed. Since I’ve received poor customer service in More

by PastorT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie Matir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina was very polite every time I called... Thx!
May 16, 2018 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for this wonderful five-star service review, Pastor. I am happy that Maggie, Robert and our team were able to assist you with your repairs. Let us know if we could do anything for you in the future! Kind regards, Barry Schaen Customer Relations Manager 718-547-5500 xt 280 barry@eastcjd.com

May 14, 2018

Service My car was seen fast and easy. I had no complaints. Yasmin was the best advisor I've ever had. She was great with her customer service. More

by krivs1290
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yasmin Henry
May 15, 2018 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for the awesome feedback! Yasmin is an excellent service advisor and we appreciate all she does for us! I'm very happy to hear that she was there to provide you with great service. Be well, Barry Schaen Customer Relations Manager 718-547-5500 xt 280 barry@eastcjd.com

May 14, 2018

Good service, Kept me up to date Robert in series is a good person to work with, he took good care of my situation, good customer service. He explain everything thats was going to be More

by dwight1005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Aristy
May 15, 2018 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for taking the time out of your day to share your great experience with us, Dwight. I’m delighted to hear you were treated with informative service on your car. I’ll share your comments with Robert and we look forward to being there to assist you again when needed. Be well, Barry Schaen Customer Relations Manager 718-547-5500 xt 280 barry@eastcjd.com

May 12, 2018

Repair and Service of Jeep Wrangler I dropped off my Jeep the night before in hour lock box. I never got a call from any one until 2 pm the next day? i called every department in your s More

by rlandis
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kayla Benitez
May 14, 2018 -

Eastchester Chrysler Jeep Dodge Ram responded

I’m very happy to hear that your overall experience with us has been great. Our team takes customer service very seriously and I am thrilled to know that you are satisfied with our services. We look forward to working with you again down the road. Regards, Barry Schaen Customer Relations Manager 718-547-5500 xt 280 barry@eastcjd.com

May 11, 2018

Quick and painless. Friendly, professional, curtious and caring staff. Sent me upstairs to the lounge and before I knew it, I was headed home. All around a pleasant place More

by PNADOLSKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Somma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Marciano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayla Benitez
May 14, 2018 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for taking the time to review your experience with us. I am very pleased to hear that our staff made your service experience pleasant. Thank you again and hopefully, we get to see you again! Regards, Barry Schaen Customer Relations Manager 718-547-5500 xt 280 barry@eastcjd.com

May 11, 2018

Horrible customer service Service advisor had very bad attitude. Asking a question bothered her. She acted like she was annoyed. Just very poor attitude. She needs training More

by ccdiamonds94
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kayla Benitez
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