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Eastchester Chrysler Jeep Dodge Ram - Service Center
Bronx, NY
3,661 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,661 Reviews of Eastchester Chrysler Jeep Dodge Ram - Service Center
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July 17, 2018
Excelent customer service. My eervice advisor was suoer freindly and very helpful. Im 100 percent satisfied with this dealership. Wont take my vehicle anywhere customer service. My eervice advisor was suoer freindly and very helpful. Im 100 percent satisfied with this dealership. Wont take my vehicle anywhere else More
by MORALESR84
Verified CustomerEmployees Worked With
Yasmin Henry
July 16, 2018
Prompt and efficient Made appointment in advance and despite them initially not knowing, they honored the appointment performed the service and got me out on time as promi Made appointment in advance and despite them initially not knowing, they honored the appointment performed the service and got me out on time as promised. Excellent! More
by mminker
Employees Worked With
Ricky in Express Service
July 14, 2018
I WOULD GREATLY APPRECIATE CALL FROM MGMT/ OWNER I PURCHASED A 2016 PORSCHE CAYENNE WITH 55K MILES ON 07/01/2018. SOMETIME DURING THE FIRST WEEK I FELT A BUCKING/HESITATION FROM 0-25 MPH. BROUG I PURCHASED A 2016 PORSCHE CAYENNE WITH 55K MILES ON 07/01/2018. SOMETIME DURING THE FIRST WEEK I FELT A BUCKING/HESITATION FROM 0-25 MPH. BROUGHT IT TO SERVICE AND ROB FROM SERVICE TEST DROVE CAR AND AGREED AND COMMENTED POSSIBLE TRANSMISSION. I WAS INFORMED IT WOULD BE BEST TO HAVE PORSCHE DEALERSHIP SERVICE CAR. APPT IS MADE FOR 07/25/2018( EARLIEST TIME AVAILABLE) THERE IS DISCREPANCY AS TO WHETHER TRANSMISSION IS COVERED AND IF THERE IS ANY WARRANTY AT ALL. THERE WILL BE A FEE OF $320 FOR TWO HOUR DIAGNOSTICS THAT PORSCHE DEALER WILL EXPECT FROM ME. DURING THIS TIME IT HAS BEEN VERY CHALLENGING TO CONTACT AND RECEIVE RETURNED PHONE CALLS FROM HECTOR IN SALES AND ROB IN SERVICE. I HAVE HAD TO CHASE/MAKE MULTIPLE CALLS TO GET A HOLD OF SOMEONE IN BETWEEN SEEING MY PATIENTS DURING THE DAY. ROB CONTACTED ME TODAY AND INFORMED ME THAT HIS MANAGER HAS HAD SEVERAL CAYENNE ND THEY ARE VERY SENSITIVE VEHICLES AND ITS JUST GETTING USED TO MY DRIVING STYLE. DOES HE REALLY THINK I AM THAT GULLIBLE????? I HAVE TEXTED HECTOR ALSO MULTIPLE TIMES AND DO NOT GET ANY RESPONSE. I HAVE DONE SOME RESEARCH AND HAVE NOTICED THAT THIS DEALERSHIP HAS A SCORE OF F FROM BBB AND MANY NEGATIVE SALES REVIEWS ON YELP. I SHOULD HAVE DONE MY RESEARCH PRIOR. MY CONCERN IS THAT I AM POSSIBLY DOING MORE DAMAGE TO THE CAR UNTIL I HAVE MY DIAGNOSTIC APPT. BUT ROB SAYS I WOULDNT WORRY. MY OTHER ISSUE/CONCERN IS IF PORSCHE SAYS MY CAR NEEDS SERVICE AND THERE IS A WARRANTY ISSUE , WHO IS PAYING FOR THIS? SO THE BOTTOM LINE IS I FEEL LIKE I AM GETTING THE RUN AROUND. I WOULD HOPEFULLY THE RESOLUTION IS SMOOTH AND DOES NOT HAVE TO ESCALATE. CHASING SALES AND SERVICE IS NOT GOOD BUSINESS. AS TITLE OF MY REVIEW STATES, I WOULD GREATLY APPRECIATE CALL FROM MGMT/ OWNERSHIP TO DISCUSS MY CONCERNS/ISSUES AS THEY COMPREHEND CUSTOMER SERVICE. YOUR ANTICIPATED COOPERATION IS GREATLY APPRECIATED THIS REVIEW HAS SPARKED A PHONE CALL FROM MARC LAMASSA. I EXPLAINED THE SITUATION AT HAND AND HAD A GOOD CONVERSATION WITH HIM. HE CALLED ME WHILE HE IS ON VACATION WITH HIS FAMILY AND PROMISED THE DIAGNOSTIC FEE WILL BE TAKEN CARE OF. I AM CAUTIOUSLY OPTIMISTIC THAT THE DEALERSHIP WILL CONVERT ME TO GIVE A FIVE STAR RATING THANK YOU PETER More
by plucchese616
July 14, 2018
Fast and Very Professional Service everything was explained clearly and the wait wasn't to long considering the high amount of car there for service. everything was explained clearly and the wait wasn't to long considering the high amount of car there for service. More
by switchalloy
July 13, 2018
QUALITY SERVICE I WAS TAKEN CARE OF IN A QUICK AND TIMELY MANNER. MY REPAIRS WERE MADE AS SOON AS PARTS BECAME AVAILABLE AND I WAS TAKEN CARE OF WHILE MY CAR WAS IN S I WAS TAKEN CARE OF IN A QUICK AND TIMELY MANNER. MY REPAIRS WERE MADE AS SOON AS PARTS BECAME AVAILABLE AND I WAS TAKEN CARE OF WHILE MY CAR WAS IN SERVICE More
by REDARMYELITE
July 13, 2018
Excellent service This service center was courteous and very quick with getting my car ready as soon as possible. I was very pleased with the work done. This service center was courteous and very quick with getting my car ready as soon as possible. I was very pleased with the work done. More
by EVANSS3673
Employees Worked With
July 12, 2018
Great place and professional service Great place Ricky the one who attended me and helped with my car was very professional and informative. Updated me on every part and Repair on my car. Great place Ricky the one who attended me and helped with my car was very professional and informative. Updated me on every part and Repair on my car. If any changes were to arise he informed me as soon as he received the information himself. My car was done at the time and date told to me when I first put my car in for repairs. My car feels wonderful driving safe is not making any noise and is handling better than before. I will recommend this place to anybody who lives in the area or if you're willing to travel to come here. Work environment is very clean friendly and professional. More
by BWEZ136
Employees Worked With
Ricky
July 11, 2018
Fast service, very attentive staff. I when there and they took my car right away, the shop was extremely clean and my wait was short. I recommend this service center. I when there and they took my car right away, the shop was extremely clean and my wait was short. I recommend this service center. More
by lui05lui
Employees Worked With
July 11, 2018
2015 Dodge Durango I went for an A/C issue. I told the lady over the phone the issue I was having. She still scheduled the appointment and the A/C machine was outta serv I went for an A/C issue. I told the lady over the phone the issue I was having. She still scheduled the appointment and the A/C machine was outta service. Since I was already there. I had the kar servicesd kuz I had a check engine light. Turns out to be the purge Valve. $322.30. Done. So I then went to Rt.4 paramus Cdj. The following Monday. Got the A/C fixed and was told . I have a Recall on my caliper. But they didnt tell me that at Eastchester.SmH More
by mag.nuhkarta
Employees Worked With
July 11, 2018
Great customer service Customer service was great. Ricky was very helpful in assisting me with my Jeep Wrangler. I would come back for further work on my Jeep. Customer service was great. Ricky was very helpful in assisting me with my Jeep Wrangler. I would come back for further work on my Jeep. More
by jcgonzal23
Employees Worked With
Ricky Beleno
