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Eastchester Chrysler Jeep Dodge Ram - Service Center

Bronx, NY

4.4
3,661 Reviews

3,661 Reviews of Eastchester Chrysler Jeep Dodge Ram - Service Center

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November 01, 2022

I was charged over $700 for coolant and brake fluid to be put into the vehicle. That’s atrocious. Also an issue I have been having was never looked at - there’s a freaking sound when the steering wheel is More

by ilovelamp79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob Aristy
Nov 02, 2022 -

Eastchester Chrysler Jeep Dodge Ram responded

We're sorry you're unhappy with our pricing and the way your vehicle was returned to you. We pride ourselves on exceptional care and apologize if you feel we've missed that mark. We'll make a note of your concerns but would also be happy to discuss them directly and do what we can to help. Please get in touch when time permits - we can't determine any contact information from this review. Thank you, Customer Care Team - (877)-811-9330

November 01, 2022

Sam went above and beyond to make sure I got the service I needed. He told me what to expect and he will give me a call once my keep was done. Then to my surprise I was told “you’re covered under warranty. More

by hgwashingllc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Nov 02, 2022 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for trusting Sam to go above and beyond to assist you. We appreciate your business and confidence in our team's work. See you next time.

November 01, 2022

Wonderful experience during a tough time. Maggie took care of everything required, and was very professional throughout this difficult process. More

by jmz.a.moore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie Matir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2022 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for the review! We appreciate your trust in Maggie to assist you during a difficult process. If there is anything else we can do for you, please let us know. --Eastchester Chrysler Jeep Dodge Ram team

November 01, 2022

They were excellent very good and very helpful I will recommend to a friend or family mark More

by angelt4455
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Dennis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Marciano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maggie Matir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dayka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayla Benitez
Nov 02, 2022 -

Eastchester Chrysler Jeep Dodge Ram responded

Thanks for the review! We're glad that the team was wonderful to work with. We appreciate your recommendation of Eastchester Chrysler Jeep Dodge Ram!

Nov 02, 2022 -

angelt4455 responded

Thank you for your excellent work

October 31, 2022

The service department is the worst in Chrysler in New York State. Customer service is just OK. More

by 17602c@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Maggie Matir
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Eastchester Chrysler Jeep Dodge Ram responded

We're known for excellent service, and we regret that we missed the mark. We would appreciate the opportunity to investigate your feedback further and improve for you. If you could please contact us directly, we can discuss this and see what more we can do. Thank you, Customer Care Team - (877)-811-9330

October 31, 2022

Poor follow up from service and especially from MANAGEMENT..multiple visits over a year and problem is NEVER RESOLVED. once again here and again I always have to follow up , never a straight answer More

by mrs.rberrios
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Maggie Matir
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : From receptionist, to management
Oct 31, 2022 -

Eastchester Chrysler Jeep Dodge Ram responded

It's disappointing that we've let you down and left you feeling frustrated. We strive to offer excellent service, and we apologize for any lack of communication. We understand you are having continued issues with your vehicle and would like to address this with you to make it right. Please call when you can. Thank you, Customer Care team - (877)-811-9330

October 31, 2022

Working with Sammy was a pleasure! Every time I called he was very Nice and professional. Service was good. I only gave 4 stars because i had to return multiple times, however they wer More

by ellington312
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammy
Oct 31, 2022 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for taking a moment to give us your feedback! We're very grateful for your support and will pass along your kudos to Sammy and the rest of the Eastchester Chrysler Jeep Dodge Ram team. Have a great day!

October 31, 2022

The girl who helped me was so friendly and helpful. I asked to see the filters that needed to be changed and she got someone to show me. More

by NATHALYGRULLON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla Benitez
Oct 31, 2022 -

Eastchester Chrysler Jeep Dodge Ram responded

We are thrilled that you had such a positive experience with our team! Thank you for choosing Eastchester Chrysler Jeep Dodge Ram and for sharing your support. Drive safely!

October 31, 2022

Very fast the mechanics are amazing in and out had a great experience no issues place was very clean More

by colon352
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Marciano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maggie Matir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dayka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Aristy, Kayla Benitez
Nov 01, 2022 -

Eastchester Chrysler Jeep Dodge Ram responded

Our team is happy to see that your service experience was an excellent one! Thank you so much for supporting Eastchester Chrysler Jeep Dodge Ram and please let us know if you need anything down the line!

October 28, 2022

Courteous and respectful staff along with quick and great service. Can’t ask for more. More

by Lady Tee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Marciano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maggie Matir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dayka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Aristy, Kayla Benitez
Oct 28, 2022 -

Eastchester Chrysler Jeep Dodge Ram responded

Thanks for the great review! Hope to see you at Eastchester Chrysler Jeep Dodge Ram the next time around!

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