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Eastchester Chrysler Jeep Dodge Ram - Service Center
Bronx, NY
3,661 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,661 Reviews of Eastchester Chrysler Jeep Dodge Ram - Service Center
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August 09, 2018
Great Service Advisor was very pleasant and helpful. fast turn around time, was updated throughout the entire process and got vehicle back pretty quickly. all quest Advisor was very pleasant and helpful. fast turn around time, was updated throughout the entire process and got vehicle back pretty quickly. all questions and concerns were adequately dealt with More
by dwaynebennett1313
Verified CustomerEmployees Worked With
Rob Aristy
August 08, 2018
Follow Up On 7/25/18, I dropped my Jeep off at approximately 7:35 am for a service and to have a rattling noise checked out. The service rep was Ricky. I did On 7/25/18, I dropped my Jeep off at approximately 7:35 am for a service and to have a rattling noise checked out. The service rep was Ricky. I did not hear back from a service rep so I decided to call a about 1:00 pm to see if I can get an up to date on my vehicle. I called numerous times and kept getting transferred to a different person. I also called and left a voice mail on Frank's (service managers) phone and did not get a call back. I decided to go to the Jeep service center and arrived at about 2:45 am. Upon arrival Ricky was not there as they told me he left for the day. the other rep on the deck behind Ricky's was looking into finding out the status and told me to wait in the service lounge. I continued to check back with her every 15 minutes and she said she is trying to find out the status. At about 4:30 pm she came and told me a part had to be ordered and it should be in tomorrow. She asked me to wait in the lounge again so she can prepare the check out paper work, which was not done until after 5 pm. A very frustrating day with poor follow up. On 7/26, Ricky called me in the morning and told me the parts did not come in yet and apologized with the miss hap yesterday. Ricky texted me at 3:11 pm and told me the parts arrived. and I told him I would be there on Friday at 7:30 am to drop off my car again. The repairs were completed at 10:31 and Ricky let me know by text. More
by lennyz10
Employees Worked With
Ricky
August 08, 2018
Had a good experience I felt good about my service appt. - they were able to tell me what service I needed but didnt pressure me if I wanted to wait or get second opinion o I felt good about my service appt. - they were able to tell me what service I needed but didnt pressure me if I wanted to wait or get second opinion on quotes. I will be coming back to see if they can match my quote for new brakes and I am happy to work with them as they are very friendly and accommodating. More
by dgerolimatos
Employees Worked With
Ricky Belano
August 07, 2018
Great place great place very fast on working on your vehicle service help very good the person i delt with very Professional text to make sure everything was fine great place very fast on working on your vehicle service help very good the person i delt with very Professional text to make sure everything was fine and if we had any question I give it 5 stars More
by jennifercoronado57
Employees Worked With
Yasmin Henry
August 07, 2018
Kayla was amazing! Kayla made sure that I was taken care of from the moment I got there. I went in for an oil change and came service and she made sure I was out in no t Kayla made sure that I was taken care of from the moment I got there. I went in for an oil change and came service and she made sure I was out in no time! More
by rconesa18
Employees Worked With
Kayla Benitez
August 07, 2018
Good work They did a good and fast work they checked everything and fixed what needed to be fixed I didn’t have to wait to long They did a good and fast work they checked everything and fixed what needed to be fixed I didn’t have to wait to long More
by EDUARTI13
Employees Worked With
Kayla Benitez
August 06, 2018
Extremly Professional Ricky supplied Great Customer Service Representative and was efficient, courteous, professional, and organized. He also gave me a call and explained Ricky supplied Great Customer Service Representative and was efficient, courteous, professional, and organized. He also gave me a call and explained the additional maintenance procedures that the vehicle needed and text me when the vehicle was ready. P.S. I do not see Ricky's name as one of the employee listed below. So with that said, I will just check on anyone in the service department because if I do not, it will not let me go to the next screen and complete the survey. More
by mduren
Employees Worked With
Kayla Benitez
August 06, 2018
Real bad They charge me almost 400 to fix a problem and they did not fixes..real bad service ..they made me buy part not needed.. bad service They charge me almost 400 to fix a problem and they did not fixes..real bad service ..they made me buy part not needed.. bad service More
by kasperpizarro23
Employees Worked With
Ricky
August 06, 2018
Fantastic Service Experience!!! The people make a difference!! Specifically Robert and Scarlett- Thank you! First, my car broke down in downtown Manhattan, had it towed, and Scarlett The people make a difference!! Specifically Robert and Scarlett- Thank you! First, my car broke down in downtown Manhattan, had it towed, and Scarlett took pictures of the car when it arrived and sent them to me to ensure there was no damage from the towing. Thanks Scarlett! Then Robert took over and was punctual, open, and was able to have my car repaired and back to me in less than 24 hours. I am very impressed by the service I received. I found my new Dodge dealer! Thanks again. More
by ScatPackOwner
Employees Worked With
Robert, Scarlett
August 04, 2018
Not good We had the GMC TERRAIN for 4 months. Had it told to our schedule 8:15am appointment and paid $160 for diagnostic test to find out you did not know wha We had the GMC TERRAIN for 4 months. Had it told to our schedule 8:15am appointment and paid $160 for diagnostic test to find out you did not know what the issue was at 11am. Then told me to toll it to nearest GMC dealer and they fixed it within 10 minutes. We should be reimburse for the issue because you called the toll truck that never showed after 3 hours so we had to pay for a toll with Triple A. My experience is causing me to think hard about buying my next card in January. More
by doreenj2005
Employees Worked With
Rob Aristy
