Eastchester Chrysler Jeep Dodge Ram - Service Center

Service My service provider Kayla Benitez was exceptionally professional and exhibited top notch customer service..The area was clean and all the workers poli My service provider Kayla Benitez was exceptionally professional and exhibited top notch customer service..The area was clean and all the workers polite thanks again! More

Service and greetings Mr Day greets you upon arrival and immediately makes you feel like family. Yasmin Henry took care of my situation with professionalism and understandi Mr Day greets you upon arrival and immediately makes you feel like family. Yasmin Henry took care of my situation with professionalism and understanding. Excellent experience More

Half assed Two day service took almost 8 days. They never gave a proper detail like promised. Tints were removed with lots of leftover in the edges. Worst of all Two day service took almost 8 days. They never gave a proper detail like promised. Tints were removed with lots of leftover in the edges. Worst of all they left my oil plug loose, I immediately went to a jiffy lube around the corner, and the mechanic removed the cap by hand right in front of me. So many other little things too but those were the biggest complaints. Rental is $8 a day not including insurance which is not bad, but I had to pay for 7 days rental when I was planning for 2. More

Friendly Yasmin is friendly and extremely helpful. She made sure that I had a rental. Yasmin kept me informed of the maintenance procedure. She is a hard and p Yasmin is friendly and extremely helpful. She made sure that I had a rental. Yasmin kept me informed of the maintenance procedure. She is a hard and passionate worker. More

Oil change Always the best, fastest service turn around time. Staff is always a pleasure to deal with. We let them now when we are on the way and the vehicle is Always the best, fastest service turn around time. Staff is always a pleasure to deal with. We let them now when we are on the way and the vehicle is taken care of as soon as possible. More

Amazing customer service from Margaret Margaret attended me right away my key was defective and Margaret and her team jumped right on it and took care of me in timely fashion Margaret attended me right away my key was defective and Margaret and her team jumped right on it and took care of me in timely fashion More

Routine Oil Change I took my car in for the regular oil change and 5 tire rotation. I used the express lane and was in and out in no time. The service advisor was frien I took my car in for the regular oil change and 5 tire rotation. I used the express lane and was in and out in no time. The service advisor was friendly and polite. He explained what the regular service entailed and all my options for other services. He was not aggressive and trying to upsell me the world. Great job and service More

service I’m very satisfied with the service Dept. From the moment I am greeted by Mr Day (he always has a smile and a welcoming greeting),to the next step whe I’m very satisfied with the service Dept. From the moment I am greeted by Mr Day (he always has a smile and a welcoming greeting),to the next step when Yasmine greets me to evaluate my vehicle. And the ladies who see me when I’m picking up my vehicle. Just got to finish up on the restroom in the service area. More

Awful experience My service appointment was for 7.30 AM. I arrived promptly before 7.00 AM and was the 2nd car in line for servicing. The check in was at approximately My service appointment was for 7.30 AM. I arrived promptly before 7.00 AM and was the 2nd car in line for servicing. The check in was at approximately 7.45 AM. To my dismay, the service rep. checked in the car behind me before mine because the person is her friend and/or family member In fact, she got out of her seat the hug the person whose car was behind mine and checked her in before mine. At approximately 11.00 AM I checked in with her and I was informed that the diagnostic tests on my vehicle were still ongoing. Again, around noon I checked in again and she repeated the same thing that the diagnosis was still ongoing. At this time I expressed my displeasure and dissatisfaction with the process because I didn't believe she was being honest and truthful. I decided to cancel the appointment and requested to have my car back. To my utter surprise, I discovered thereafter when picking my car up from the lot that in actual reality the diagnosis on my car was never done. The sales rep. essentially lied and between 7.30 AM, and approx. 12.30 PM when I retrieved my car, it was basically parked in the lot and unattended to. Sales rep, Ms. Maggie could have been more forthcoming and truthful than the treatment meted out to me. Lost a half day from work for no good reason. Very awful experience! More

felt so welcomed that I didn't even care about my issue. Mr day started it all off right. His welcome and good morning had such a positive impact on me. Maggie is the truth. She was so understanding and swee Mr day started it all off right. His welcome and good morning had such a positive impact on me. Maggie is the truth. She was so understanding and sweet. She is a main reason I would definitely come back and only want her to help, even though I know your whole team is good. Maggie's customer service was untouchable. She is great at her job and should be recognized for it. Between Maggie and Mr day it made my experience wonderful and pleasant. More