Eastchester Chrysler Jeep Dodge Ram - Service Center

Professional and Courteous When I arrived I was attended to right away.the the express service is fast. They have a nice service area to wait and I was finished in no time to en When I arrived I was attended to right away.the the express service is fast. They have a nice service area to wait and I was finished in no time to enjoy the rest of my day More

Terrible It was terrible I went Tuesday around 4pm they told me I had come back Wednesday but they still charged me for a headlight they put in that didn’t wor It was terrible I went Tuesday around 4pm they told me I had come back Wednesday but they still charged me for a headlight they put in that didn’t work and charged me $100. for labor cost that only took them 5 minutes. On the invoice they wrote that I didn’t want to wait for the service which is not true because he told me they didn’t have enough time and that I had to come back next day. On Wednesday I got there at 10:30am and it was not until 2pm they took a look at my car and they didn’t start working on it until 10 minutes before 3pm. When I went in on Wednesday morning I told them I had to be out by 2 or 2:30 pm latest because I had to go pick up my son and I had to go to work. I guess they didn’t care because I had to scramble to get someone to pick up my son pay for there taxi and since my car wasn’t ready I had to pay a cab for me to get home which is really unacceptable . I’m especially disappointed because I never thought that replacing a headlight would cost over $2,000.00 it’s insane. I feel like I got robbed. Robbed of my money and time. More

Recall Very professional and courteous. I had never been to this dealership but they were the first close one to my house to have a part required for a recal Very professional and courteous. I had never been to this dealership but they were the first close one to my house to have a part required for a recall and the experience to get the repair done was excellent from start to finish. More

AC issue They returned my vehicle back to me and the A/C issue was not corrected. I have to bring the vehicle back again to correct the problem. They returned my vehicle back to me and the A/C issue was not corrected. I have to bring the vehicle back again to correct the problem. More

Recall On 7/24/2019 I decided it was time to take care of ignition switch recall. Went to local dealer in queens and told earnest appointment would be Octobe On 7/24/2019 I decided it was time to take care of ignition switch recall. Went to local dealer in queens and told earnest appointment would be October! Called 2 nd dealer in queens earliest appointment 8/7/19. Better. Called Eastchester and they had me in by 7/29/19!!! WoW!!! The nicest service department I was ever in. The staff were polite and professional. Everything you could ask for. Nice waiting room and repair done on time. GREAt SERVICE VERY HAPPY And SATISFIED More

Always friendly service and helpful service. The service department takes care of you from the moment you pull into the driveway my service advisor it's great to me I have no complaints The service department takes care of you from the moment you pull into the driveway my service advisor it's great to me I have no complaints More

service this place is ok. all are treated differently i suppose. im sure all can be rectified. will visit this place again in near future thanks this place is ok. all are treated differently i suppose. im sure all can be rectified. will visit this place again in near future thanks More

fuel injection cleaner and oil change. I don't do recommendations less I do more business with someone. I got a feelin jection cleaning because it was recommended. But I don't think we 2600 I don't do recommendations less I do more business with someone. I got a feelin jection cleaning because it was recommended. But I don't think we 26000 miles on my vehicle. It really warranted it. So makes me wonder is this about good service or making Money. More

Oil change I went in for an oil change and it was quick and easy. In and out. Kayla did a great job at making me feel comfortable. She was able to point out that I went in for an oil change and it was quick and easy. In and out. Kayla did a great job at making me feel comfortable. She was able to point out that I had a nail on my tire and the issue was fixed. Happy with my experience More