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Eastchester Chrysler Jeep Dodge Ram - Service Center

Bronx, NY

4.4
3,670 Reviews

3,670 Reviews of Eastchester Chrysler Jeep Dodge Ram - Service Center

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February 01, 2025

Nice guy very polite well mannered. Also very informative, told me what was need and quick service. More

by Monatyoung35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
January 31, 2025

Again this dealership has damaged my vehicle. I took the car in for a replacement of a part they put that was defective. I get my car back and my steering wheel has damage. At this point this is More

by jvas348
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Dayka
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 23, 2025

My service consultant Ricky beleno Was very professional and knowledgeable He explained the service to be done on my vehicle thoroughly I was very satisfied with the work performed Than More

by Yantepara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maggie Matir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dayka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricky beleno
Jan 23, 2025 -

Yantepara responded

Hola ricky thank you

Jan 24, 2025 -

Eastchester Chrysler Jeep Dodge Ram responded

We're delighted to hear that Ricky provided you with professional and knowledgeable service at Eastchester Chrysler Jeep Dodge Ram. Thank you for sharing your satisfaction with us!

Jan 24, 2025 -

Yantepara responded

Thank you so much

January 21, 2025

My service experience was excellent. The service was fast. My service rep was a young lady by the name of Rayna Was pleasant professional and courteous, as well as very informative. She More

by abkellz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maggie Matir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for sharing your positive experience with us at Eastchester Chrysler Jeep Dodge Ram! We're delighted to hear that Rayna provided excellent service and kept you informed throughout the process. We appreciate your kind words about our facilities as well, and look forward to serving you again in the future!

January 18, 2025

Again I'm here posting a review in regards to this dealership. I took my car is for brake noise they changed my actuators on my exhaust when that was never the issue. Now the actuators they put on is More

by jvas348
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maggie Matir
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dayka
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Eastchester Chrysler Jeep Dodge Ram responded

It's concerning to hear about your experience with the service department, and we apologize for any frustration caused. We strive to address our customers' concerns accurately and efficiently, so it's disappointing that we missed the mark here. We'd like to help resolve this issue by discussing it further with you directly. Please feel free to reach out at your convenience. Thank you, Customer Care Team - CustomerCare@EastCJD.com

Jan 20, 2025 -

jvas348 responded

I need to speak with the General Manager no one else.

December 31, 2024

Happy New year to all at Chrysler Well I was very happy about the treatment received at your shop Thank you More

by Santos rosado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maggie Matir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dayka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Eastchester Chrysler Jeep Dodge Ram responded

Happy New Year to you too! We're delighted to hear that you were pleased with the service at Eastchester Chrysler Jeep Dodge Ram. Thank you for sharing your experience, and we look forward to serving you in the future!

December 27, 2024

This place is a joke. The staff member are also a joke. Brought my vehicle in for a oil change and my car was damaged. Instead of them doing the right thing they drilled h More

by jvas348
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know the body shop guy name
Dec 30, 2024 -

Eastchester Chrysler Jeep Dodge Ram responded

I'm truly sorry to hear about your experience with the service and damage to both vehicles. This is certainly not the level of care we strive for, and I apologize for any inconvenience caused. We take these matters seriously, so please reach out directly if you're open to discussing this further. Thank you, Customer Care Team - CustomerCare@EastCJD.com

Dec 30, 2024 -

jvas348 responded

I would like to speak to the general manager. Everyone else does not take the customers serious. Please respond with Bob's number and ext.

Dec 31, 2024 -

jvas348 responded

Called the dealership yesterday asked to speak to the general manager and ask usual was told he would call me back. I never received a phone call.

Jan 02, 2025 -

Eastchester Chrysler Jeep Dodge Ram responded

Please try reaching out to Jamie Brown, our Customer Success Specialist, at 8453531919 at your convenience. Thank you.

December 16, 2024

El servicio de este lugar es una basura, para mí no me gustó el trato. More

by tacache7497
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maggie Matir
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dayka
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2024 -

Eastchester Chrysler Jeep Dodge Ram responded

Es difícil leer que su experiencia no cumplió con nuestras altas expectativas. Por favor, no dude en comunicarse con nosotros lo más pronto posible para conversar acerca de lo sucedido y poder mejorar en el futuro. Gracias, Customer Care Team - CustomerCare@EastCJD.com

December 04, 2024

Always get the job done I would always recommend making sure everything is perfect on your vehicle More

by Mena328
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maggie Matir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dayka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sammy
Dec 05, 2024 -

Eastchester Chrysler Jeep Dodge Ram responded

Mena, it was our pleasure to assist you. Thank you from all of us here at Eastchester Chrysler Jeep Dodge Ram!

November 21, 2024

Reyna was great. She was very pleasant upon arrival. She advised me of what to expect during my visit to Eastchester. More

by rdugandzic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maggie Matir
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dayka
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2024 -

Eastchester Chrysler Jeep Dodge Ram responded

It's wonderful to hear that Reyna made your visit to Eastchester Chrysler Jeep Dodge Ram notably pleasant. Thanks for sharing your experience with us!

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