Eastchester Chrysler Jeep Dodge Ram

This has to be a 2 part review because I did not have time to give Ricky in the service dept a review in the summer when I first had to get my car looked at. First Visit: Ricky accommodated me the ne time to give Ricky in the service dept a review in the summer when I first had to get my car looked at. First Visit: Ricky accommodated me the next day around my work schedule and I was running a few minutes late but he did not turn me away he still kept my appointment time and that was super important to me because I had my toddler come with me and adding things in our schedule can throw things off a bit so that was super helpful for me, he has no idea! I was able to get my car checked and given a quote on the work that needed to be done without being sold on anything, he was genuinely just trying to help me get the information I needed without making me feel like I had to schedule something right away. Super grateful. Second Visit: I was ready to get all the items on the list Ricky quoted me done and Ricky got me in the very next morning for service!!! HUGE DEAL! I have gone to another jeep dealer before because I was not able to get on the schedule with Eastchester and I was afraid it would be the same again. During my wait I got frequent updates, I was not sidelined with another item that had to be added because Ricky consulted with me first and made me aware of pricing and I was super grateful for that because other places or people would just assume it is ok to add on services without making you aware. Even still he didn't make me feel like I had to add the service if I was not ready. And through this entire process, he schooled me on the pros and cons of things pertaining to my vehicle to help me understand my decisions on service and what I should focus on if I did choose to move forward. I believe that he has made my experience with Eastchester again like when I first got my car there, I felt comfortable and like the person I was getting help from was knowledgeable, understanding, easy to speak to, and accommodating, PROFESSIONAL! ABOVE AND BEYOND! This was the first and only time that I went to Eastchester and did not have to get help from multiple people. Ricky is the real deal one-stop shop if you need help with your car you will not need to speak with two or more different people, he knows what he is doing and he does a great job at it! Super appreciative of my new experience at Eastchester, thanks to Ricky as long as I have my Jeep, they have gained a customer back. Thank you! More

Awesome stuff and sales person Jose and Kevin and Marcus they are so Professional thanks they are so Professional thanks More

It sucked that I had to go right back to service for the same issue because the problem was not corrected but Maggie was amazing and so understanding of my frustration. She was attentive and accommodating. same issue because the problem was not corrected but Maggie was amazing and so understanding of my frustration. She was attentive and accommodating. If it wasn’t for her I would have given a lesser rating. More

Lemar was fantastic. Very attentive and on top of his game. Genuine guy and made me feel very comfortable. Clarified all my concerns and questions Very attentive and on top of his game. Genuine guy and made me feel very comfortable. Clarified all my concerns and questions More

My experience was awesome, the sales person Sabastian really helped me selecting my vehicle, also Marcus Plaza really went out of his way to find a financial plan to fit my budget. Everyone at the dealer really helped me selecting my vehicle, also Marcus Plaza really went out of his way to find a financial plan to fit my budget. Everyone at the dealership really was pleasant and helpful. thank you all!!!! You guys rock!!!!! More

Great dealership we walked out with the car of our dreams. Thank you eastchester dodge dreams. Thank you eastchester dodge More

The dealership is top rated thanks to Kevin, our sales rep, and Kenny, the financial analyst, we left with the perfect vehicle for our family. I cannot say enough about these two individuals. They were rep, and Kenny, the financial analyst, we left with the perfect vehicle for our family. I cannot say enough about these two individuals. They were friendly, attentive, tuned into our needs, and overall professionals. Both were warm and caring individuals who responded well to all our inquiries. Their representation of this dealership is why we did not move on to the other possibilities I had on my list. More

Inside the Dealership is very bright and airy. There were many cars to choose from also. There were many cars to choose from also. More

Great service with knowledgeable and friendly staff. Mr. Day is amazing and always a pleasure to be greeted by him. Mr. Day is amazing and always a pleasure to be greeted by him. More

Really appreciated good use of my warranty. Work was done well and I had nothing to worry about. Work was done well and I had nothing to worry about. More