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Eastchester Certified Motors

Eastchester, NY

4.4
95 Reviews
We provide a vast selection of used vehicles, exceptional car care and customer service with a smile! We are committed to providing amazing customer experiences. Our team is here to support you throughout your shopping process, don't hesitate to reach out!
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541 White Plains Road

Eastchester, NY

10709

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Showing 95 reviews

January 16, 2024

The place is small and very crowded. The car we went to see was damaged in a few places. When we mentioned it the salesman said “not all cars are pristine”. There was animal fur under t More

by Cheryl
Recommend Dealer
No
Employees Worked With
Salesman not listed
Jan 16, 2024 -

Eastchester Certified Motors responded

We have over 100 hand picked quality pre owned vehicles in a state of the art modern showroom not sure why you would say we’re small we stand by our all of our cars and reputation and will not be slandered by anyone

December 22, 2023

Horrible came with my family we purchased 4 cars and gotten lied to and robbed. They tell you one thing and then stop answering the phone for you sold us a lemon and refused to handle the situation. Pai More

by Jessica
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Indy S
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Gathers
Dec 22, 2023 -

Eastchester Certified Motors responded

We actually took care of you and your family and assisted with each purchase and welcomed you to our family !!!! Now months later after we provided you with free services we get bad mouthed and threatened and we actually proved to you that your vehicle is registered we are being wrongfully treated I hope everyone reads this and sees that we are always here for our customers and provide exceptional service !

Dec 22, 2023 -

Jessica responded

Absolutely incorrect I have not received no free service so I’m not sure what you speak of and I still have no registration and nothing was proved to me I called and texted and got ignored I was offered referral checks that I have still not received as well so if that’s how you treat your family I feel bad

November 22, 2023

Amazing staff they were all very helpful especially Joel. I love my Mercedes Benz e-Class 350 More

by Snickelson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joel, Efrain Fournier
November 18, 2023

Very good experience, the team was very knowledgeable and easy going. If you’re in the market for a vehicle definitely come check them out. More

by Srhoden977
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Indy S
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Efrain Fournier
October 27, 2023

STAY AWAY FRON THIS DEALER! !!! I tried to make a purchase from them and they lied and ignored my calls while I had a 700 plus credit score and a 5k down-payment. When I filled o More

by Tayon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sara Ali, Julio Grullon
October 26, 2023

Julio was a pleasure to work with, was an amazing multitasker and was still able to be attentive to the task at hand! I will deff be returning in the future ! More

by Ryan Boddie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Indy S
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sosa, Sara Ali, Julio Grullon
October 14, 2023

Terrible. They used bait and switch tactics. Reported to FTC. Confirmed price twice before I drove there and when I arrived. They kept me there 4 hours. At More

by Sfreedman31
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Indy S
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Efrain Fournier, Sara Ali
Oct 14, 2023 -

Sfreedman31 responded

I'm aware you're not a lender. However you require that customers use the bank you work with. When I walked in your staff said they could get me a 4.5% rate with the required bank. Then after 4 hours the rate suddenly jumped to 11.1%. Your website states that customers must use your preferred bank, and the astronomical jump in rate was only revealed to me after a significant investment of time was put in. In addition, the car was advertised on Carguru.com for 6K less than what it turned out to be at the end of the process. In addition, Indiana stated the powertrain warranty was a mandatory cost yet I was never given any information on what it was or how to get in touch with the company. This is why I filed a complaint with the Federal Trade Commission and the NY State Attorney's Office. Given the many other negative reviews I found of your dealership after purchasing the vehicle, it is clear that this is an ongoing practice with Eastchester. It's not just me.

Oct 14, 2023 -

Eastchester Certified Motors responded

We are not a lender we off you different finance options due to your credit we gave you the best terms and there are no pre payment penalties we are transparent but aren’t a bank !!!!!!!

October 05, 2023

Stay away from this dealer. I bought a vehicle and was promised that a parts for the vehicle was going to be ordered. I texted the sells guy no response, I called 2 days later More

by diana_ramos79
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Efrain Fournier, Julio Grullon
October 04, 2023

Worst after sale service I had the issue from the beginning in the vehicle. They said they were going to fix it but they don’t even care. More

by MrAxq
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Indy S
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Efrain Fournier, Sara Ali
August 31, 2023

Very fast and great service, I’m very happy with my new car thank you so much More

by Talitamultini
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Mukadam
5.0
This rating includes all reviews, with more weight given to recent reviews.