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East Tennessee Ford
Crossville, TN
112 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 112 reviews
June 08, 2025
F-150 brake repair and new tires. All done according to quoted price and length of service time. All done according to quoted price and length of service time. More
by TROUTDOOD
Verified CustomerEmployees Worked With
June 08, 2025
Always a positive experience with great customer service. Service advisor Will was able to meet my request on short notice and had my car ready ahead of schedule. Very satisfied. Thanks Will for your quick r Service advisor Will was able to meet my request on short notice and had my car ready ahead of schedule. Very satisfied. Thanks Will for your quick response. More
by JLTHERING
June 08, 2025
William provided friendly and proficiently service. Ensured my Ford points were used towards my service Ensured my Ford points were used towards my service More
by TABITHA3718
Employees Worked With
June 07, 2025
Taken care of in a timely manner and stayed in contact to let me know what the issues were and when it would be finished. Much appreciated. let me know what the issues were and when it would be finished. Much appreciated. More
by 4macs1992
June 07, 2025
I did not have an appointment and drove in because my Escape had a brake light out. They got me in and fixed it. Escape had a brake light out. They got me in and fixed it. More
by CREWSCAROL
Employees Worked With
June 07, 2025
I am very satisfied with the service department at east tennessee ford. My service advisor always explains exactly what is going on and how much it should cost. tennessee ford. My service advisor always explains exactly what is going on and how much it should cost. More
by anotherbigg
Employees Worked With
June 05, 2025
Customer Service is great from front end to service. Shout out to Michael, who transported me multiple times, and to Will in Service that didn't stop looking until the issue with my truck was resolved. Shout out to Michael, who transported me multiple times, and to Will in Service that didn't stop looking until the issue with my truck was resolved. More
by L Waller
Employees Worked With
Will in Service & Michael who transported me several times!
June 05, 2025
Thomas was nothing but A HELP. HE WAS POLITE & HELPFUL. HE HAD RHE JOB DONE IN AN HOUR!!! GOOD MA....HOPE YOU R PAYING HIM ENOUGJ FOR HIM TO STAY ON BOARD!!! HE WAS POLITE & HELPFUL. HE HAD RHE JOB DONE IN AN HOUR!!! GOOD MA....HOPE YOU R PAYING HIM ENOUGJ FOR HIM TO STAY ON BOARD!!! More
by WDBURLING
Employees Worked With
Thomas.
June 05, 2025
Everyone I came in contact was very friendly and professional. The waiting room was very comfortable! professional. The waiting room was very comfortable! More
by bmprice13
Employees Worked With
June 04, 2025
Had a problem and arrived without an appointment and was taken care of with compassion. taken care of with compassion. More
by MTERRAFORTE
Employees Worked With
