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East Tennessee Ford
Crossville, TN
117 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 117 reviews
June 19, 2025
My service was fast and efficient. William my service representative went over my vehicle check-up throughly and asked if there were any questions or concerns. William my service representative went over my vehicle check-up throughly and asked if there were any questions or concerns. More
by BUTTERCUPARCH
Verified Customer
June 19, 2025
Serviced in fairly reasonable time. Not happy issue with car wasn’t addressed and hasn’t been fixed in years. Not happy issue with car wasn’t addressed and hasn’t been fixed in years. More
by oinksnmore
Employees Worked With
June 19, 2025
For eight years, ETF service department has provided dependable, worry-free service for my vehicles. Never had to return vehicle for any failures to do what was requested or because of any workmanship dependable, worry-free service for my vehicles. Never had to return vehicle for any failures to do what was requested or because of any workmanship screwups. Cost comparable to other places. Also purchased three new cars over the 8 years. No issues. More
by CHILDXI
June 18, 2025
they figured out the issue and paid for it themselves because I bought used 1 month ago because I bought used 1 month ago More
by dkmyers2
Employees Worked With
June 18, 2025
Great customer service. Service was excellent and quickly. I was notified of any issues however I did not have any issues but they inspected my vehicle and were very thoroug Service was excellent and quickly. I was notified of any issues however I did not have any issues but they inspected my vehicle and were very thorough More
by MASSAROMICHAEL84
Employees Worked With
Other Employees :
Malachi Ray is a great salesman
June 18, 2025
Great experience as always. East Tennessee. Ford always does an outstanding job with my service. East Tennessee. Ford always does an outstanding job with my service. More
by STOVERWADE
June 18, 2025
The service dept is always awesome and quick. We were in and out in just a little while. Will is always great and easy to work with We were in and out in just a little while. Will is always great and easy to work with More
by SMITTY26681
June 18, 2025
All went as it should, no issues, none. Will did great. Have a very nice day. Will did great. Have a very nice day. More
by MCSPITLER8
Employees Worked With
June 18, 2025
There was a few issues, but the Service Manager, Doug Cooms, was able to take care of all the issues and more. It was nice to have Doug listen and then solve the issues, answer my questions and make me Cooms, was able to take care of all the issues and more. It was nice to have Doug listen and then solve the issues, answer my questions and make me a happy customer! More
by PHILPERRY
Employees Worked With
June 15, 2025
Wonderful staff even though they have to upsell! Great work and customer service. Always attentive to the vehicles needs. Great work and customer service. Always attentive to the vehicles needs. More
by lindaafisk
Employees Worked With
