East Syracuse Chevrolet

Always courteous, pleasant and helpful staff! ! Have been going there over 30 years never had any issues!! Will continue to keep going there! ! Have been going there over 30 years never had any issues!! Will continue to keep going there! More

Good quality work fixed the truck right away service writer got it in right away writer got it in right away More

East Syracuse Chevy / West Herr simplified the car buying process. Salesman Carlos was very helpful and knowledgeable. He answered every question I had. Based on the current limited supply I had to order a v process. Salesman Carlos was very helpful and knowledgeable. He answered every question I had. Based on the current limited supply I had to order a vehicle. Carlos kept me informed at every step of the process. Often times trading in a vehicle complicates the process. This was not the case. They offered a fair trade from the beginning. Highly recommend East Syr Chevy and particularly Carlos for any future vehicle needs. More

The best dealership in town always friendly and they work with you will keep going back with you will keep going back More

Service department is top notch. Got in and out quickly. We are very satisfied, thanks Got in and out quickly. We are very satisfied, thanks More

My 10 month old $75000 diesel truck went in with a small oil leak it came out 7 days later with a worse leak than it went in with. After the 2nd try and 5 days they told me it was all set when I picked it oil leak it came out 7 days later with a worse leak than it went in with. After the 2nd try and 5 days they told me it was all set when I picked it up the engine light was on Apparently the tech forgot to plug the fan back in. So the next morning I looked at the repair and some not nice things they messed up the fan shaft it looks like they did not have the correct tools so used vise grips. I also found some free tools laying around on the bottom engine gard . So now am wondering what else they did in hurry to get it out the door ? Found the service department very difficult to deal with no one answer the phone and wont return calls left on voice mail. I left at least two voicemail with the service manager while my truck was there and never called me back. Will NEVER go back. More

I bought a car a month ago, and now I need a new engine. I had to get my car towed to ES Chevrolet bc of my warranty and after it got there, it sat there for 11 days untouched, undiagnosed, with no plans to I had to get my car towed to ES Chevrolet bc of my warranty and after it got there, it sat there for 11 days untouched, undiagnosed, with no plans to fix it during the holiday season. They also weren't able to give me a loaner/rental so I have paid Uber $300+ in 2 weeks to get to and from work. This would have been fine if they had called me and told me anything. Not once did I ever get a call from anyone at ES Chevrolet regarding my car and the plan for it, every time I called them, they sounded annoyed and really flat out rude over the phone telling me "we take cars in the order we get them." Must be really backed up...again, wouldn't have been an issue if someone told me from the jump when I got my car over there that it was going to take at least a month to be diagnosed and fixed. Will not ever be returning to East Syracuse Chevrolet and I hope they take a bit more time to train their Service center employees on letting their customers know about what is going on with their car and why they haven't moved it from the spot it was towed to in almost two weeks. More

Mike Zappala is 100% class. Getting this deal done for us to be able to transition to NC was amazing!!!! us to be able to transition to NC was amazing!!!! More

I had a great experience at East Syracuse Chevy. My sales representative Mike Zappala was very knowledgeable and willing to listen to all needs in a vehicle. Todd in the business office willing to hel sales representative Mike Zappala was very knowledgeable and willing to listen to all needs in a vehicle. Todd in the business office willing to help any way possible. Then Joe Russel in the finance department made that aspect painless. The truck was delivered and in great condition. I would go back to East Syracuse Chevy without hesitation. More

I have made 3 attempts to talk to management no one has returned my calls. First when the tires where rotated the removed the nitrogen and replaced with air without consulting with me. Secondly and returned my calls. First when the tires where rotated the removed the nitrogen and replaced with air without consulting with me. Secondly and most importantly when I picked up my 2020 3500 Texas Edition LTZ Silverado it from getting the oil changed it smelled as someone smoked in it.? I spoke with a manager they said they would detail it for me. Nothing happened and my calls were ignored. More