Back

East Madison Toyota

Madison, WI

4.8
1,223 Reviews

3501 Lancaster Dr

Madison, WI

53718

Directions

By Type

Showing 1,223 reviews

April 27, 2024

Every person I worked with was welcoming and helpful. Sida took a lot of time explaining my options. The “car class” was so helpful to learn all the things the car can do - never had a dealership take th More

by DEIRDRE.YOUNGS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ethan from “Car class” , Sida Liu, Alex Thom
May 02, 2024 -

East Madison Toyota responded

We're glad to hear that our team's efforts were valuable to you at East Madison Toyota. It's very motivating for us when clients attest the usefulness of our 'car class'. We look forward to serving you again.

April 26, 2024

Friendly. Attentive. Kept in contact. Let us know when a vehicle was available for a test drive. More

by ldraese
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tashi Chomor
May 02, 2024 -

East Madison Toyota responded

We appreciate your feedback and acknowledgment of our team's attentiveness. Your test drive experience at East Madison Toyota sounds smooth, we aim for that always. Thanks for the review.

April 26, 2024

We bought a car and it was so easy. We also loved the location of the dealership. More

by UDRJ446
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robyn Warren, Sida Liu, TJ Richards
May 02, 2024 -

East Madison Toyota responded

We appreciate your review and recognition of the effortless buying process at East Madison Toyota. Our location was set with customer convenience in mind, and we are glad it served you well.

April 25, 2024

Staff made the process of buying a car easy and relatively stress-free. Had to wait a bit for delivery, but that was to be expected. More

by Natasha
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rudy Rivera, Luke Thomson
May 02, 2024 -

East Madison Toyota responded

We appreciate your understanding about the delivery wait at East Madison Toyota. We're pleased to hear that our team could streamline your car buying experience in a stress-free manner. Thank you for this feedback.

April 25, 2024

Great service! Very professional staff. Very nice dealership! Great location! Comfortable waiting room . Very clean and nicely laid out! More

by plovelace
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew , Sam Jaramillo
May 02, 2024 -

East Madison Toyota responded

Thank you for your feedback. We take pride in our professional staff and clean dealership at East Madison Toyota. We look forward to continuing to meet your needs with our service.

April 24, 2024

I could not find the vehicle that I was looking for locally. I checked 5 dealerships in the area with no luck. A few of the dealerships took multiple calls to even get a hold of someone. I was about to More

by glwadzinski
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cassandra (I think that's her name), Luke Thomson
May 02, 2024 -

East Madison Toyota responded

We're pleased that you found the right vehicle at East Madison Toyota. Thank you for acknowledging how helpful Luke and our team have been; we truly value your business. It's gratifying to know your drive was deemed worthwhile.

April 23, 2024

I live in Johnston, Iowa, over 300 miles from your dealership. Jason Schultz handled the sale of the Sequoia perfectly. It was a pleasure dealing with him in all respects. I feel the deal I received, More

by Mike.Stodola.AIA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rudy Rivera, Jason Schultz
May 02, 2024 -

East Madison Toyota responded

Your feedback is valued and we appreciate your mention of our team's handling of the Sequoia sale. We trust you're enjoying your Toyota Sequoia at East Madison Toyota. Thank you for being a valued customer and highlighting the value in our offerings.

April 20, 2024

Exceptional service and support. They do everything necessary to help their customers. I enjoyed working with them last time. I bought a vehicle and enjoyed working with them this ti More

by Steve.wetzel
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rudy Rivera, Robyn Warren, Sida Liu, Joe Sergi
May 04, 2024 -

East Madison Toyota responded

We value your kind words about our service and support at East Madison Toyota. It's lovely to hear that you had a pleasant buying experience with us on both occasions. Thank you for trusting us!

April 17, 2024

Dealership was clean, convenient, and even random staff you ran into were pleasant and helpful. More

by Mr Ludd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tashi Chomor, Matt Schnell
Apr 19, 2024 -

East Madison Toyota responded

We appreciate your feedback and we're pleased that our staff at East Madison Toyota was helpful. It means a lot to hear you found our dealership clean and convenient.

April 11, 2024

Salesperson was minimally helpful and seemed distracted. He didn’t know a number of features on the car. Rest of staff were knowledgeable and helpful. More

by Jlhoyt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ethan the tech guy. *****, Russell Mayry, Alex Thom
Apr 29, 2024 -

East Madison Toyota responded

Hello, Thank you for your feedback. Although we are happy to know that most of our staff was helpful, I would like the opportunity to speak with you further about your review. At your earliest convenience, please reach out to me. Dave Virgell Customer Service Manager East Madison Toyota 608-240-7972 dvirgell@penskeautomotive.com

...
9
...