East Madison Toyota

Being from the Chicago area, I had tried many Area Toyota dealers for a Prius V, which I quickly determined from my online surfing was in very short supply. I did locate a car that met my desires at a suburb dealers for a Prius V, which I quickly determined from my online surfing was in very short supply. I did locate a car that met my desires at a suburban dealer, part of the large and national AutoNation chain. My experience was the not unusual in this area and I was given a bate and price raise plus required purchase of unwanted addon dealer expenses. Exactly the experience I had been hoping. I then tried Madison Toyotas dealers inventories on line and quickly found a large selection at Lancaster and the exact Prius V I was looking for and the online price was better than the "bate one" in suburban Chicago. I had a nice telephone conversation with Shawn Stittleburg at Lancaster and he immediately e-mailed me the "out the door" price that I requested. The number was exactly what was shown on line. Coming from Illinois to make the purchase in Wisconsin, Shawn provided me with the explanations I wanted such as---registering the title in ILL, transferring my ILL license plates to the new vehicle and paying the required ILL use tax. He assured me that Lancaster was experienced in handling these out-of-state transactions and I found that indeed they were. The whole purchase procedure took about an hour with no pressure to purchase add- ons in the signing process. Shawn provided my wife (who was the principal driver of the Prius V ) with a review of the use of the electronics on board the car and a helpful familiarity drive around. We were thoroughly impressed with Shawn's approach, niceness and integrity in the purchase process and would heartily recommend him to anyone contemplating the purchase of a Toyota, whether an ILL or WISCONSIN resident. More

I was very unhappy with Landon's service! As soon as he sold me the car, he didn't want to have anything else to do with me. He didn't even go over any of the features on the car (which I am finding out as sold me the car, he didn't want to have anything else to do with me. He didn't even go over any of the features on the car (which I am finding out as I read the manual or look online). I felt as if he took total advantage of me since I am a single older woman with not a lot of car since. My trade-in was $800 below Kelly Blue Book's lowest price for a trade-in and my car was in really good shape, except it had a lot of miles on it. (I found this out after I told a fellow worker what I got for it.) Also, he said that he was throwing in the mats, but they were listed on the bill which I didn't notice until after I signed the paperwork. When I tried calling Landon the next day, he never did take or answer my calls. I even went back to the dealership the next evening and he would not talk to me, he referred me to his manager who finally came over to talk to me after I was there for almost an hour. The manager was not any more help or understanding then Landon! He said that the mats where between Landon and myself and he would have to give me a check for them - what kind of place is this? I wanted them off my loan to make my monthly payment less! The manager also said that there was nothing he could do about the trade-in. I felt totally cheated by this company as I went home that night and all the manager could say to me that I would feel better after I drove the car around. It isn't the car, it's the monthly payments. I finally talked to Lance, who went through all the paperwork with me when I bought the car, and asked him to take off the hitch I wanted installed (which I didn't have done) and the mats which I was going to return since I didn't want to pay $350 for mats! He was very helpful and said he would send the money for the hitch and mats to the bank and that I could keep the mats. He even said that when he asked Landon what was going on, he just ignored him. This is the second car I had bought from Jon Lancaster and it will be the last! More

It was a very enjoyable, stress free experience. Dave was very informative on the car and my options to purchase. David did a very good job. was very informative on the car and my options to purchase. David did a very good job. More

Recently, my wife and I purchased a new Toyota Camry XLE from your dealership and was very pleased in which your Saleslady, Tashi Chomor assisted us. A super person indeed. Very courteous, very experience from your dealership and was very pleased in which your Saleslady, Tashi Chomor assisted us. A super person indeed. Very courteous, very experienced and most of all helpful. We are from the Rockford, Ill area, and are first time Toyota owners. Your dealership was most friendly. My wife and I were very pleased as Tashi made us comfortable during our visit. More

My family and I were very impressed working with Rudy -- from the online chat, to meeting him in person and picking out a new car for our daughter! He was very personable, knowledgeable and great to work w from the online chat, to meeting him in person and picking out a new car for our daughter! He was very personable, knowledgeable and great to work with. He provided our daughter with a very detailed review of all of her new car's systems, features, etc. We also liked working with Chad on all of the financial details. We love Jon Lancaster. It's where we purchased our 2006 Prius and we have had all of our oil changes, etc. on the Prius done at Jon Lancaster. We are faithful customers and we will definitely be back. More

This was our third vehicle lease with Shawn and Jon Lancaster Toyota Scion within the last 3 years, the last two of which were one week apart. Immediately after recently leasing for the 2nd time with Lancaster Toyota Scion within the last 3 years, the last two of which were one week apart. Immediately after recently leasing for the 2nd time with Shawn, we discovered our other vehicle needed some fairly costly repairs, and since we were so pleased with Shawn's service the week before, we decided to talk to him about trading that vehicle in and leasing another vehicle. Once again, Shawn was very knowledgeable and helpful in helping us identify the best value for us given all of our considerations. Shawn and his support team at Jon Lancaster truly do make the car buying/leasing process very easy and painless. Once again, we would recommend Shawn Stuttleburg and Jon Lancaster Toyota Scion to anyone! More

Shawn responded quickly to my email request and followed up by setting up an appointment for a test drive. There was no hard sell, but he managed to reinforce my positive beliefs about the Prius; and when i up by setting up an appointment for a test drive. There was no hard sell, but he managed to reinforce my positive beliefs about the Prius; and when it came time to close the deal, he was ready with all the facts and options, making sure I got both the car I wanted and a great value. Once the vehicle arrived, Shawn sat me down behind the wheel and made certain I understood the new (to me) hybrid technology and the safety features of my new Prius. From start to finish, he took care of every detail to make my purchase as smooth as possible. I'm very happy with his help and would recommend him to friends and family looking for a new vehicle. More

Walked in and shared with David what I needed and how fast. Might have been a bit challenging, but David arranged for all I requested (price, color, trade-in etc) as needed, no problem, no drama, no surp fast. Might have been a bit challenging, but David arranged for all I requested (price, color, trade-in etc) as needed, no problem, no drama, no surprises. Then, he helped out with setting up the radio controls and understanding the features my new Camry. The car looked great when leaving the shop. I could not be more satisfied. Matt was also very professional, helpful and timely. Again, 5/5. Mr Lancaster, you have a solid operation I will be back when I need my next new Toyota. tomasz okon Marshfield WI More

This is the third car I have bought with Shawn Stittleberg's help. He is a true sales professional who listens to what I need, and follows through on what he says. He has great follow up skills Stittleberg's help. He is a true sales professional who listens to what I need, and follows through on what he says. He has great follow up skills after the purchase, thus showing me that he values my business, and wants to continue to be my car guy. He is a top notch car sales guy who does not try to push things on me that I do not want. I highly recommend him to anyone needing to purchase a vehicle. He is an asset to Jon Lancaster Toyota. More

Curt did a great JobThere was one color, magnetic grey, that we would have proffered. There was no LXE in our region. This was not Curtsy' fault but it was the only negative In the whole process. Thanks that we would have proffered. There was no LXE in our region. This was not Curtsy' fault but it was the only negative In the whole process. Thanks Curt. More