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East Madison Toyota
Madison, WI
1,255 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 25, 2012
Great salesman and follow up after sale. Would highly recommend Nate and Abby to friends, co-workers and family! Not happy with pressure to buy extended warranties on day we picked up the car! (this was recommend Nate and Abby to friends, co-workers and family! Not happy with pressure to buy extended warranties on day we picked up the car! (this was not from our salesman) More
by sueboo
Employees Worked With
Sue Krantz, Abby Riesen, Nathan Riesen
July 24, 2012
Before I tell you about my experience at Jon Lancaster I must tell you about my days of car shopping leading up. I went to three other dealerships, including the one that I bought my last vehicle and could must tell you about my days of car shopping leading up. I went to three other dealerships, including the one that I bought my last vehicle and could hardly get any help. At one of the dealerships it took 30 minutes for anyone to greet me (out in lot) or ask if I had any questions. In another I had to walk in and ask questions and the person I talked to had to look up information about the car I was looking at - he didn't even know general information about a car on their showroom floor. I was convinced that we jumped back several decades and they honestly thought I wouldn't be actually buying a car since I am a woman. My first experience with Nate Riesen was in my living room on the computer! As my online sales rep he answered all of my questions and invited me for a test drive. I went out to Jon Lancaster and was presently surprised to see 4-5 sales people out front as if they were waiting for me to arrive. I, of course, asked for Nate and waited only a few minutes until he was available. Almost instantly he remembered our conversation the night before and remembered the cars I was interested in. Nate answered all of my questions and shared his personal experiences of owning a Toyota. Nate was also very interested in how much I drive and how many miles I put on in a year to make sure the car was a good fit. I can't recall who I worked with in finance but this also was a great experience. Since purchasing my car I have been to the service center several times for routine maintenance and have had the same pleasant experience. My Jon Lancaster experience as a whole was and still is delightful and I have recommended many people to Jon Lancaster since I purchased my red 2008 Toyota Prius. As if that wasn't enough, I found a little gift bag of chocolates and Nate's business card waiting in my new car when I left for home! Honestly, I can't imagine purchasing a car anywhere else. Julie Larson, Proud owner of a 2008 Red Toyota Prius purchased at Jon Lancaster in Madison, WI More
by larsonjal
Employees Worked With
Julie Larson, Nathan Riesen
July 24, 2012
Nate Riesen is the best. I was told by other dealerships that the car was not available but Nate went above and beyond to locate the perfect car for me. Exactly what I wanted. I've had my car back for rout that the car was not available but Nate went above and beyond to locate the perfect car for me. Exactly what I wanted. I've had my car back for routine service and the shop is clean, employees are friendly and they have a great waiting area. I would recommend Nate Riesen @ Jon Lancaster to anyone who is looking for a new vehicle. Donna Hermsen More
by Donnaherms
Employees Worked With
Dee Herms, Nathan Riesen
July 24, 2012
Nate was great - very informed/knowledgable and quick to respond. Our business dealings with Nate were alsways professional. He was prompt and courteous and very respectful of our schedules. respond. Our business dealings with Nate were alsways professional. He was prompt and courteous and very respectful of our schedules. More
by djrowley
Employees Worked With
Nathan Riesen
July 24, 2012
Nate's knowledge of the Prius I bought was way over the top, and so was his enthusiasm, honesty, and efficiency. In short, he exemplifies all the qualities I think are rarely found in an employee, of any top, and so was his enthusiasm, honesty, and efficiency. In short, he exemplifies all the qualities I think are rarely found in an employee, of any kind, but especially in a sales capacity. More
by Hanala
Employees Worked With
Nathan Riesen
July 24, 2012
I just purchased my third vehicle from Nate. I have been VERY happy with each of my purchases. I will make my next purchase with Nate, friendly and so easy to work with. VERY happy with each of my purchases. I will make my next purchase with Nate, friendly and so easy to work with. More
by jzhz97
Employees Worked With
Nathan Riesen
July 24, 2012
Nate gives excellent service. He takes the time to answer/demonstrate any questions. I am a repeat customer as a result of his outstanding service. answer/demonstrate any questions. I am a repeat customer as a result of his outstanding service. More
by bleslie
Employees Worked With
Nathan Riesen
July 24, 2012
Nate was excellent to work with. I believe a paid a fair price for the vehicle that I wanted. Nate spent enough time with me during the process and in particular at delivery to be sure I understood the blu price for the vehicle that I wanted. Nate spent enough time with me during the process and in particular at delivery to be sure I understood the blue tooth feature as well as the overall vehicle. A great buying experience. More
by Bob Whitaker
Employees Worked With
Nathan Riesen
July 24, 2012
I worked mostly with Nate. He is a peoples person. He knows what he is talking about and answerd all questions. I was very pleased. I would come back to the dearership and have recommened Toyota and Na knows what he is talking about and answerd all questions. I was very pleased. I would come back to the dearership and have recommened Toyota and Nate. Thanks for the great service More
by joculli
Employees Worked With
Abby Riesen, Nathan Riesen
