East Madison Toyota

I was sick for quite a bit when my car came in. They followed up on my progress and had the car ready when I was. They also did a great job of acclimating to my very new very wonderful car They followed up on my progress and had the car ready when I was. They also did a great job of acclimating to my very new very wonderful car More

Arron our Sales Associate was excellent. Very professional, helpful and listened to all our needs. Very professional, helpful and listened to all our needs. More

Tashi from sales was great to work with, she is a good listener and provided her opinion without making me feel pressured. listener and provided her opinion without making me feel pressured. More

We did not interact with any one person from the Service department. Everything was done over text messaging. We had a protective film installed over the hood, fenders, and external mirrors. The work was ou department. Everything was done over text messaging. We had a protective film installed over the hood, fenders, and external mirrors. The work was outstanding, although we did see a blemish on the right side of the front fender that appears to have been touched up with paint, but is now underneath the film. We did not see that blemish prior to delivery. Because we can't prove the damage was done during the time of service, we had to give four stars. More

Travis did a great job of explaining the repair work. The repair price was fair. My wife and I buy our vehicles there along with all service work. Always a good experience. The repair price was fair. My wife and I buy our vehicles there along with all service work. Always a good experience. More

The service was great! My oil change and tire rotation took less than one hour. Thank you! My oil change and tire rotation took less than one hour. Thank you! More

Andrea made appointment at exspress awesome service from both service departments! I would very much recommend East Madison Toyota! both service departments! I would very much recommend East Madison Toyota! More

Great service, negotiated what we fell is a fair deal. Would recommend considering this dealership if you are in the market for a car or truck. Would recommend considering this dealership if you are in the market for a car or truck. More

East Madison Toyota I scheduled a 10,000 mile oil change to be covered under the 2 yr/24k mile service warranty. Shortly after going to the waiting room, a service tech came to me and stated that the change to be covered under the 2 yr/24k mile service warranty. Shortly after going to the waiting room, a service tech came to me and stated that they recommend oil changes every 10,000 miles. I reponded that the Toyota handbook states 5,000 miles. I then told her that I didnt want them to perform any work on my car and to bring my car to me. I was waiting in front of the service center for quite a while. Finally, my car was returned to me. Lying by East Madison Toyota. I brought my car to East Toyota for an oil change. After speaking to the service tech, I stated that I was cancelling the work and asked for my car to be returned to me. I received my car after a long wait, no receipt as there was no work authorized. I just received a Carfax report and found they submitted service done to my car. Unauthorized service, lied about it, and charged Toyota. Completely untrustworthy. More