East Madison Toyota

We began our correspondence with Shawn via email while we were on vacation. Shawn always responded very quickly, answered all our questions, and at our request even spoke with our son and answered his questi were on vacation. Shawn always responded very quickly, answered all our questions, and at our request even spoke with our son and answered his questions about a new Camry we were considering purchasing. He explained the differences in the different vehicles and ultimately we purchased a Camry SE which we feel is the perfect fit for our needs. We would like to thank Shawn, look forward to working with him again and will recommend him to our family and friends. More

David was great to work with. He answered our questions and really knew the Prius well as he explained things step by step. We never felt rushed during a test drive and he offered to get the key for any c and really knew the Prius well as he explained things step by step. We never felt rushed during a test drive and he offered to get the key for any car we wanted to try out. I would recommend David to anyone who wants to work with a capable and fun sales person! More

My husband and I were undecided about whether to buy or lease, whether to finance or pay full and Shawn not only found us a vehicle that exceeded our expectations but crunched numbers for many options to h lease, whether to finance or pay full and Shawn not only found us a vehicle that exceeded our expectations but crunched numbers for many options to help us make an informed decision. Upon deciding on and finding the car for us, Shawn had everything installed on it that we had requested and inspected it for perfection himself. Shawn was thorough, caring, and gave us the time we needed. We will indeed recommend Shawn and Jon Lancaster to others as he made the stress of car purchasing a walk in the park. More

Wonderful experience. My friend was quite impressed too. Staff was very courteous and professional. Also, was impressed with their willingness to work with me to get my payments to a level I could financial Staff was very courteous and professional. Also, was impressed with their willingness to work with me to get my payments to a level I could financially tolerate. Being able to get my payment plan to a monthly payment was crucial since I like to keep my credit score high and could only afford a certain monthly payment. Also, David Virgil was exceptional when taking me through learning about the Prius. My friend Peter also mentioned this and was very impressed with his knowledge and presentation. Thanks Dave. The only issue perhaps was the lengthy process but this is not the fault of Dave or the staff as both were quite fast. It's just the process of getting financing and getting a car ready and taking you through all the features, etc... That can't be helped. However, I did note that my friend Peter was kind of intimidated by that and stated he probably wouldn't buy a new car because of it. My suggestion might be that if you found a way to further stream line your already quick as could reasonably be expected process you might be able to entice people like him to at least think about a new car. Just a thought. Thanks again for a wonderful experience. More

Our sales person Tevor barth, First of all he has a very nice personality.we both think he goes out of his way to get things done in a nice way. he seems to know his job well. both my wife and I have bought nice personality.we both think he goes out of his way to get things done in a nice way. he seems to know his job well. both my wife and I have bought Two cars from Tevor.and it was a great experience. And the dealership does a very complete job also THANK YOU VERY MUCH. Bill & Joanne Brown Keep up the Good work Tevor More

I had an appointment set up with David Virgell on a Saturday afternoon in August. I was looking to lease a vehicle. I had no idea how busy the dealership is on a Saturday, but when I walked in I was m Saturday afternoon in August. I was looking to lease a vehicle. I had no idea how busy the dealership is on a Saturday, but when I walked in I was made aware of that instantly. I thought I would be standing around all day due to the high number of clients in the dealership. I was wrong. David greeted me right away as I entered the dealership. I was very impressed with the high level of professionalism that he and every employee displayed. I was also impressed with the level of "fun" that I had while looking at several different vehicles on the lot. David kept it professional and fun all at the same time. I would highly recommend him and Toyota dealership to anyone looking to buy/lease. I will defiantly be back visiting David when my lease is up to buy or lease again. Thank you David! Thank you Toyota! More

This is the second car I have bought from Shawn in less than a year. The 1st vehicle was a 2011 Toyota 4 Runner SR5. The 2nd vehicle was a 2012 Toytoa Highlander. Shawn did a great job both times includi than a year. The 1st vehicle was a 2011 Toyota 4 Runner SR5. The 2nd vehicle was a 2012 Toytoa Highlander. Shawn did a great job both times including great pricing and incentives. Shawn is busy, but responds to all needs in a timely manner. He even came in early (before 8:00 AM) on a Thursday to hand deliver a couple of minor items I wanted. I would purchase another vehicle from Jon Lancaster and Shawn. David & Barb Bye More

Although it took about 15 minutes after I arrived at the showroom for a sales rep to come talk to me, my experience from that point on was the best. I had just come from Smart where I bought my previous ca showroom for a sales rep to come talk to me, my experience from that point on was the best. I had just come from Smart where I bought my previous car (Corolla) 6 years ago and was planning to buy there. I decided I should get at least a comparison before buying a new car. Smart showed me just the Camry LE and didn't mention the SE. I actually thought I wanted a Corolla. I liked my experience at Smart but after working with Shawn, my experience with buying a car changed completely. Shawn asked questions without giving pressure and made sure he had made me aware of both different cars I might be interested in as well as options available. He made me feel so comfortable and was so knowledgable about the products and their options that I felt he was steering me in the direction that was right for me. I have worked cusomer service for many years and have to say that Shawn has it all together. He knows his brand, the features and benefits and is able to support this brand while not putting down any competitor. I am so thankful I came to Jon Lancaster yesterday and although I had no intention of having a new car this fast, I feel completely satisfied and comfortable with my purchase. I have to also say that my experience with Chad in the financial end of things was equally comfortable and satisfying. He was thorough and presented what he thought would be in my best interest based on my driving history while never pressuring me to purchase something I didn't want. Thank you both. Dennis More

This is the second car I have bought from Shawn in a year and a half. Both experiences were great. I got an excellent deal both times. Shawn is pretty busy, but he takes time with you and explains things. and a half. Both experiences were great. I got an excellent deal both times. Shawn is pretty busy, but he takes time with you and explains things. You don't have to go back and forth all the time to make a deal. They pretty much try to give you a good deal the first time. I got a 2012 Sienna and I just love it. The experience has been the best I have had with a car dealer in a long time! Keep up the good work Shawn! Sharon and Neil More

We loved working with Maria. She was very friendly and really cared about our family and making sure we were happy with the vehicle. She made the process of buying a car go smoothly and was prepared when really cared about our family and making sure we were happy with the vehicle. She made the process of buying a car go smoothly and was prepared when we came in. Matt was also excellent and we enjoyed our time with him. We had a great conversation - you don't always find that in the finance department! We have had a couple of issues with the vehicle, but that is not fault of Maria's or Matt's. We will consider Jon Lancaster again in the future. More