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East Madison Toyota
Madison, WI
1,256 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,256 reviews
February 22, 2013
My wife and I wee in need of a new, reliable, minivan. After roughly a month-long process in testing other dealerships and vehicles, we returned back to Jon Lancaster Toyota where we started. The people After roughly a month-long process in testing other dealerships and vehicles, we returned back to Jon Lancaster Toyota where we started. The people we dealt with, primarily Maria and Quince, were very helpful and not "over-the-top" in closing the deal. We are very pleased with our vehicle as well as dealing with the service folks since the purchase. Gene Arndt was very helpful in our one discussion. We look forward to transitioning to another Toyota vehicle in the future! More
by sblahnik
Employees Worked With
Maria Kinder-Willert
February 08, 2013
Great pricing on a new vehicle. Vehicle I wanted (2013 Highlander LTD) was in stock. Added a few things (running boards, mud guards) at my choice. Excellent folks to work with. Highlander LTD) was in stock. Added a few things (running boards, mud guards) at my choice. Excellent folks to work with. More
by greybucks
Employees Worked With
Nathan Riesen, Scott Schrimpf, Matt Schnell
February 06, 2013
I am reviewing my third visit to Jon Lancaster Toyota. I walked in the door and was met by Ryan who at first seemed pleasant. I told him was I wanted to look at and what I had. I asked him if the vehicle walked in the door and was met by Ryan who at first seemed pleasant. I told him was I wanted to look at and what I had. I asked him if the vehicle I was looking for was still available as I did not see it on the lot. I honestly could not tell you if it was or not as I was never told. He said he would check and if not he could find something similar. I explained my situation and then talked to him about a trade in value I had been quoted on my first visit which I felt was low based on NADA. I was being offered below rough trade in value on a clean vehicle that I bought one year ago as a Certified USED Toyota with an a extended warranty. The salesman immediately got defensive and started telling me all the reasons why his vehicle (which I don't even know if they still had because I still had not seen it) was so much better than mine and how it would cost them a lot of money to put it up for sale. I am not stupid and I have bought used vehicles before, dealerships do minimal work on a vehicle to put it up for sale. I was further insulted by being told a vehicle two years older with 8,000 less miles would be worth a lot more than mine. I honestly will not set foot in this dealership again. I would not recommend it to anyone based on my experience. My next Toyota will be purchased at another Toyota dealership in town or out of state. More
by coryburkhardt
Employees Worked With
Ryan
February 04, 2013
Everything as promised, very smooth transaction, car was clean and ready for test drive, all appointments were timely, excellent job. The dealership was clean, professional, courteous and the location was clean and ready for test drive, all appointments were timely, excellent job. The dealership was clean, professional, courteous and the location was very convenient More
by Jimmolo
Employees Worked With
Ryan Vanndenbussche
February 01, 2013
It was a great experience buying my new rav 4 from maria.She gave me a fair and honest price with no pressure.She was so nice what an awesome sales person to work with. I would highly recommend maria. maria.She gave me a fair and honest price with no pressure.She was so nice what an awesome sales person to work with. I would highly recommend maria. More
by racing60
Employees Worked With
Maria Willert
January 31, 2013
very good dealer, great service and friendly people. very good dealer, great service and friendly people. love the prius c and so far nice to have it. love my prius see you soon very good dealer, great service and friendly people. love the prius c and so far nice to have it. love my prius see you soon More
by RaybritoPC Services
Employees Worked With
Nathan Riesen
January 30, 2013
It was a very busy day, you provided a car to test. You It was a very busy day, you provided a car to test. You did not let me leave without making an offer, you accepted. If I had left I would have proba It was a very busy day, you provided a car to test. You did not let me leave without making an offer, you accepted. If I had left I would have probably purchased a Subaru. The Subaru dealer let me leave without even narrowing the price. He knew I was going to Toyota! The past experience with your dealership with our other car purchases and the very pleasant experiences we have had in your service departments were the deal sealer. Even though the price was a little bit higher than the competitor you got it close enough to make the deal! I love my new car! Thanks! More
by kent.jefferson.7
Employees Worked With
Maria, John Wineke
January 30, 2013
We have worked with Tashi on a leased vehicle before, and she accomodated our needs again with a new (2012) leased Camry. Every Lancaster empoloyee we encountered was friendly, helpful and professional. I re she accomodated our needs again with a new (2012) leased Camry. Every Lancaster empoloyee we encountered was friendly, helpful and professional. I recommend the Lancaster dealership, and Toyotas, to everyone I find who is looking for a new, or used, vehicle. Tony Bruno More
by tony.bruno.792
Employees Worked With
Tashi Chomor, John Wineke
January 30, 2013
Outstanding service and help. Was able to answer all questions and concerns and was readily available whenever I needed an answer about the car and purchasing process. questions and concerns and was readily available whenever I needed an answer about the car and purchasing process. More
by froncetj
Employees Worked With
Scott Schrimpf
January 29, 2013
The two salespeople who helped me find a good used car were exceptionally knowledgeable and made sure I was completely satisfied. They listened carefully to what I was saying and helped me find the perfe were exceptionally knowledgeable and made sure I was completely satisfied. They listened carefully to what I was saying and helped me find the perfect used car for my needs. They followed up with service afterwards to make sure the car was exactly as I expected. More
by tkurtyka
Employees Worked With
Fritz and Maria
