East Madison Toyota

It was a pleasant experience. We have used this dealership before and always enjoyed the experience. Our salesman, Jason Schultz, was knowledgeable, was prompt in follow up. On a We have used this dealership before and always enjoyed the experience. Our salesman, Jason Schultz, was knowledgeable, was prompt in follow up. On a scale of 1 to 10, we would rate him a 10. More

Third Prius I just took delivery of my third Prius from this dealership. I keep coming back because of fair deals and great service. Thank you for another painles I just took delivery of my third Prius from this dealership. I keep coming back because of fair deals and great service. Thank you for another painless transaction. More

Everything was GREAT! Staff courteous, always sought answers if not sure of info. We appreciated the call from Nate Riesen informing us of possible vehicle of interest whi Staff courteous, always sought answers if not sure of info. We appreciated the call from Nate Riesen informing us of possible vehicle of interest which we ended up buying and $2500 rebate which we were unaware of. All associates were great and willing to help. More

Excellent exerience Zac E and Warren made it smooth and enjoyable. Vehicle was detailed inside and out. My husband and I were very happy with the overall experience. Zac E and Warren made it smooth and enjoyable. Vehicle was detailed inside and out. My husband and I were very happy with the overall experience. More

Happy with the purchase process We ordered a new Prius in April ans recently took delivery. I was kept up to date through out the process and am happy with our new car. We bought t We ordered a new Prius in April ans recently took delivery. I was kept up to date through out the process and am happy with our new car. We bought this car at East Madison Toyota because we've bought cars there before. Would we recommend them: yes. More

Very Helpful They helped me get a car that day, they were all friendly and helpful and for a first buyer they made the process easy! I will definitely work with th They helped me get a car that day, they were all friendly and helpful and for a first buyer they made the process easy! I will definitely work with them in the future! :) More

Great management, great service, excellent communications Great team work among management, business manager and sales person. All knew and could update you on anything about the Toyota highlander. Would hi Great team work among management, business manager and sales person. All knew and could update you on anything about the Toyota highlander. Would highly recommend the dealership to anyone More

Good service Service was great, patience was needed to get the final paperwork done but they were busy. Car prep could have been better, not as clean as I would e Service was great, patience was needed to get the final paperwork done but they were busy. Car prep could have been better, not as clean as I would expect it should be inside. Other than that we found a good used car. More

False advertising. Fraudulent Charges. Defect Cover-up Deceit. Deplorable. Disingenuous. Those words best summarize my experience with East Madison Toyota. They bait and switched us advertising Deceit. Deplorable. Disingenuous. Those words best summarize my experience with East Madison Toyota. They bait and switched us advertising a car and luring us to the dealership saying the car had features it did not. The window sticker (we bought a "certified pre-owned" 2015 Sienna) noted the car had no know defects with the electrical or cruise control system when in fact there were material & documented dealership flaws with both the electrical/cruise control system. Additionally, my wife and I found other defects (faulty remotes, broken parts, and poor vehicle prep) requiring countless follow-up calls and appointments. We were even billed for a premium after market accessory we requested but then they secretly installed an inferior model. Even worse, the sales team and staff either denied, tried to down play, and or showed little empathy in responding to the numerous problems. Over 1/2 a year later no resolution has been offered and we're stuck with a car full of problems compounded by an extremely poor dealership response. I strongly advise you to shop elsewhere, anywhere else would be better. More

Friendly & Knowledgable Gary Cooper was my Sales Consultant, very knowledgeable and friendly. I did a lot of research on the car I wanted and the price at this dealership se Gary Cooper was my Sales Consultant, very knowledgeable and friendly. I did a lot of research on the car I wanted and the price at this dealership seemed fair. I went in the evening to look at and test drive the car, and when I arrived David actually helped out with that process, and was also very friendly and helpful. I appreciated the team effort approach in providing great service to customers. Gary was very thorough with showing me the vehicle and seemed to have quite a lot of life experience with this industry. When I went back the next day to complete the sale, things seemed a little disorganized, but Gary was great, got the car washed and ready for me while I met with the finance guy. Even threw in new car mats, which the car had been missing. Would have been nice to have a second key with the car. More