East Madison Toyota

Purchased a 2017 Corolla SE An excellent experience overall. Covered my options and did not oversell in any way. The sale at the dealership was quite good, but still feel An excellent experience overall. Covered my options and did not oversell in any way. The sale at the dealership was quite good, but still feel that a better price was possible. Perhaps that is always the way when buying a new car. A fair price, but might have been able to get a better deal with more time. When sales arise, time is of the essence and my time is precious. Patrick and representative from Finance did an excellent job of getting through the process thoroughly and in a timely manner. Explanations of details and answers for questions were clear and concise. The dealership is well-run and the people are friendly. Recommend considering them if you are in the market for a new or used car. Their stock is the best in the area. More

Friendly and Painless Very customer focused, Tashi helped me maneuver through the process with the help of a great team. The entire process end to end was very professiona Very customer focused, Tashi helped me maneuver through the process with the help of a great team. The entire process end to end was very professional and painless. Negotiation was simple and flexible. The entire staff was friendly and accommodating. I would come back for sure in the future. More

Easy experience and a great deal. I noticed a hardly used 2015 Toyota Tacoma during online searches and decided to stop by and check out the vehicle. The truck itself was great, very c I noticed a hardly used 2015 Toyota Tacoma during online searches and decided to stop by and check out the vehicle. The truck itself was great, very clean, great drive. Even as a Certified Pre-owned Toyota vehicle and purchasing from a dealer, the truck was already priced ~$1000 below the bottom end of the Kelley Blue Book value range. This was especially great since I didn't have to go through the awkward process of negotiating price, as it was already more than fair. The sales and financing staff were easy to work with and not pushy with extra warranty options, etc, etc... just simply explained what the option and benefits were, and let me decide without pressure. When I said no on an option that was that, no extra sells trying to convince me. The paperwork was WAY faster than any used card I've purchased before as well. More

Pleasant, relaxing, efficient. pleasantly greeted by Steve S., Brought to me the car I wanted and bought. Seamless purchase with Matt S. Under the patient instructions, I was able pleasantly greeted by Steve S., Brought to me the car I wanted and bought. Seamless purchase with Matt S. Under the patient instructions, I was able to drive my new car home. Thank you! More

1000$ break job 2 weeks after purchase Told me breaks were serviced before i purchased vehicle. Spent 1000 on new calipers. Surely a mechanic of reasonable skill would have noticed this pro Told me breaks were serviced before i purchased vehicle. Spent 1000 on new calipers. Surely a mechanic of reasonable skill would have noticed this problem. Good experience with Sales. More

Phenomenal service! Great sales rep and manager! Our trip to East Madison Toyota was a successful one! Our sales rep Steve Schmaling was very helpful! He was professional and knowledgeable but not pu Our trip to East Madison Toyota was a successful one! Our sales rep Steve Schmaling was very helpful! He was professional and knowledgeable but not pushy! A lot of times, sales reps can be quite pushy and ask a ton a questions not realizing their customers already know what they want and have already done their research. Typically the sales reps bring their customers outside to the lot to show them the vehicles. But because it was freezing weather and we had our 8 month old baby, Steve was kind enough to drive the vehicles inside for our viewing. It was very convenient for us! Not only that, we went into the dealership with a budget in mind. After throwing a bizarre offer at the general manager, Steve Wineke, it was turned down. They were firm with their sale price. At that very moment we felt a little disappointed that we were going to leave East Madison Toyota (for the second time) without a car. With some back and forth, John was able to give us an offer we were comfortable with! Overall, Steve and John were great to work with! It was a long process but it was a successful one! Jimmy in finance did all the paperwork and try to get us out of their as quick as possible. We left with a great deal and we were very happy with the service! Our children love their new car! Thank you Toyota! More

AMAZING! From the minute we walked in everything was amazing. Salesman I worked with was extremely nice and helpful, financing went above and beyond, even the From the minute we walked in everything was amazing. Salesman I worked with was extremely nice and helpful, financing went above and beyond, even the cars they offer are great. They not only fixed another dealerships mistake, but reinstated my faith in car dealerships. I will go here from now on and not waste my time anywhere else. Hands down BEST DEALERSHIP in town. More

HORRIBLE customer service!!!! I called Trying to learn about remote for Sienna DVD player. I was sent to 3 departments, none of whom knew. Rather than say "I'll find it an call you I called Trying to learn about remote for Sienna DVD player. I was sent to 3 departments, none of whom knew. Rather than say "I'll find it an call you back" they passed me from department to department. Then when no one answered and I called back, they wouldn't answer my call (yes, they have caller id). I would NOT RECOMMEND THIS DEALERSHIP!!!!! More

Had a great time! I had great time getting a new car from Kristy. She helped me find exactly what I needed and I couldn't be more pleased! I had great time getting a new car from Kristy. She helped me find exactly what I needed and I couldn't be more pleased! More

Poor customer service Bought one car from them, still having issue since bought it. Looking to buy another car, sales person never returned call or follow up. Very poor cus Bought one car from them, still having issue since bought it. Looking to buy another car, sales person never returned call or follow up. Very poor customer experience. Doesn't even have simple courtesy. More