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East Madison Toyota

Madison, WI

4.8
1,255 Reviews

3501 Lancaster Dr

Madison, WI

53718

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Showing 1,255 reviews

June 14, 2020

Top notch people. Will do business here all the time. Explained options very well. Everyone was very friendly. Very thorough on everything. I will highly recommend East Town Toyota. More

by Fdalt1980
Recommend Dealer
Yes
Employees Worked With
Andrea Bagley, Tashi Chomor, David Virgell
Jun 15, 2020 -

East Madison Toyota responded

Thank you for taking the time to share your top-notch experience with Tashi, David, and Andrea! We hope you continue to love your new ride! Please do not hesitate to reach out to us when we can work with you down the road!

June 11, 2020

I felt very confident that my Scion was tested and fixed by experts. Andrea was easy to talk to and assured me the work would be completed as soon as possible. More

by BD customer
Recommend Dealer
Yes
Employees Worked With
Andrea
Jun 12, 2020 -

East Madison Toyota responded

We are so glad to know that you felt this way. Thank you for the kind review, we truly appreciate it!

June 08, 2020

scheduled oil change They were great.. I had cleaned my credit card and chip did not work but they got it thru manually great job guys AND they were very fast servic More

by diane.helt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
i do not remember their names but they all did great
Jun 08, 2020 -

East Madison Toyota responded

Diane, Thanks for taking the time to share your great feedback for us and your recent oil change. We are thrilled to know that everything went well. Please do not hesitate to reach out if we can help again with anything else. Our team is happy to help!

June 08, 2020

No response from Service Department about warrent repairs I've contacted service four times and spoke with the service manager about warranty repairs (2015 Rav4). I never get a call back despite repeated call More

by bo_bee1
Customer Service
Recommend Dealer
No
Employees Worked With
The service manager, Tru, has not called me back.
Jun 09, 2020 -

East Madison Toyota responded

Hello, Please know that I take your feedback seriously, and I would like to discuss your concerns regarding your warranty repairs. Please send me an email at dvirgell@penskeautomotive.com with your preferred contact information to discuss this further. Thank you, Dave Virgell Customer Service Manager East Madison Toyota 608-240-7972 dvirgell@penskeautomotive.com

June 07, 2020

Our salesman (JJ) was very responsive and still low key. The paperwork side went smoothly. I would recommend this dealership to a friend and would buy from them again. More

by CR
Recommend Dealer
Yes
Employees Worked With
JJ Flannery (5 Stars)
Jun 08, 2020 -

East Madison Toyota responded

Hi CR, thank you so much for the kind words with JJ! It was great working with you. We hope you have an amazing day! Congratulations on your new vehicle!

June 03, 2020

Efficient, clean and easy to make an appointment. Oil change and new filter only took about 20 minutes. Free exterior car wash on premises. Great experience More

by eapadrnos
Recommend Dealer
Yes
Employees Worked With
Matt Schnell
Jun 04, 2020 -

East Madison Toyota responded

Hi there, thank you for the great feedback! It was a pleasure working with you. We welcome you back anytime you need help!

May 27, 2020

I have been a customer (sales, service, and parts) of this dealership for years and have always been extremely satisfied. Courteous, knowledgeable staff; fair prices; clean, comfortable environment. More

by EMT customer
Recommend Dealer
Yes
Employees Worked With
I don’t know.
May 28, 2020 -

East Madison Toyota responded

Thank you for the five-star review! We are so glad that you've been with us for years and have always received excellent service. Please let us know if there is anything else that we can do for you!

May 23, 2020

The oil change was really efficient and reasonably priced. Despite living on the west side, I will drive to the east side as I love getting work done at Eastside Toyota More

by Mary
Recommend Dealer
Yes
Employees Worked With
Joel Leistiko, and gang at express service.
May 24, 2020 -

East Madison Toyota responded

Thank you for the great review, Mary. We are happy to know that you were satisfied with our services. We look forward to working with you again.

May 23, 2020

I was very impressed with service I received from dealer especially since I didn’t have an appointment just prior to a Holiday weekend! Joe fit me in and had my problem taken care of in a very timely manne More

by Dollykwarren
Recommend Dealer
Yes
Employees Worked With
Joe Sergl
May 24, 2020 -

East Madison Toyota responded

Thank you for the five-star review! We are so glad that Joe could take care of you quickly and efficiently. Please don't hesitate to reach out to us if there is anything else that we can do for you.

May 20, 2020

I really like appointment service, so fast this way. Thank you Toyota men. I really liked how you all worked together.. See you in six months. More

by Anabel95
Recommend Dealer
Yes
Employees Worked With
Doug Morrill, Nathan Riesen, Marvin Acker
May 21, 2020 -

East Madison Toyota responded

Thank you for the great review. We are happy to know that you enjoyed our services. We look forward to working with you again at your next appointment.

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