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East Madison Toyota

Madison, WI

4.8
1,255 Reviews

3501 Lancaster Dr

Madison, WI

53718

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Showing 1,255 reviews

August 20, 2020

Leased a car & then purchased a car from Madison East Toyota. Staff is professional, courteous and helpful. Express garage made my Covid19 appointment easy and I felt safe. More

by Katy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Didn't get a name
Aug 20, 2020 -

East Madison Toyota responded

Hi Katy, thank you for the great review! We're glad to know your experience was positive. We hope to see you again in the future!

August 18, 2020

Everyone was friendly. Service was prompt and all my questions were answered. The place was clean and organized. Great job from great professionals!! Thank you!! More

by jlandy60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service dept
Aug 18, 2020 -

East Madison Toyota responded

Hi there, thanks for the kind words! We're happy to hear our team has provided you with excellent service. Let us know if there is anything else we can assist you with.

August 11, 2020

Very professional service would definitely recommend to someone they are willing to go the extra Length to help you and making sure you leave happy with the purchase. More

by Lopez32973
Recommend Dealer
Yes
Employees Worked With
Jeremy, Rudy Rivera
Aug 11, 2020 -

East Madison Toyota responded

Thank you for your fantastic feedback! We truly appreciate your recommendation and are glad to see that you are pleased with your service. If there is anything else we can do for you, don't hesitate to let us know.

August 11, 2020

Great service! Quick, clean, and professional. Got a good explanation of all service done to my Toyota and everyone there handled the Covid-19 recommendation very well. More

by rodneysymons34
Recommend Dealer
Yes
Employees Worked With
Quick service department
Aug 11, 2020 -

East Madison Toyota responded

Thank you for the excellent review, Rodney! We are glad to see that your overall impression of us was fantastic. Please let us know if we can be of further service.

August 11, 2020

recalls Took my car in for two recent recalls. I was greeted respectfully and my car was finished in the time frame, I was told it would be. Overall expe More

by deec43299
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JOE SERGI
Aug 11, 2020 -

East Madison Toyota responded

That's great to see! We are glad to know that your car was done in a timely manner and is back in top-notch condition! Please come back at any time!

August 10, 2020

Very Satisfied! I arrived at my appointment and immediately the staff stared working on my car (oil/filter change and tires rotation) As always the manager (Joel Le More

by Lui
Recommend Dealer
Yes
Employees Worked With
CJ Moua and Nathan
Aug 10, 2020 -

East Madison Toyota responded

Lui, thank you for the feedback! We are happy to know that you had a good recent service experience with us and to know Joel and our team have always been helpful. We appreciate your loyalty and we are always here to help!

August 08, 2020

Quick and easy. Nice quiet loungeEasy in and easy Quick and easy. Nice quiet lounge Easy in and easy out Beverage selection could be improved Glad to see a new express service doing well More

by Sienna owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Aug 09, 2020 -

East Madison Toyota responded

Thanks for sharing your feedback. It is great to see you had such a positive experience at East Madison Toyota. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 08, 2020

Did not like the fact that 3 vehicles that came after I did got into the garage before I got in. Would help if there was only one line for all bays. More

by mwestley
Recommend Dealer
Yes
Employees Worked With
Rodriguez
Aug 08, 2020 -

East Madison Toyota responded

Hello, I am sorry to hear about your frustration with our set up and system for entering the garage. Given the opportunity, I would like to speak with you about your experience. Please email me at dvirgell@penskeautomotive.com. Thank you, Dave Virgell Customer Service Manager East Madison Toyota 608-240-7972 dvirgell@penskeautomotive.com

August 08, 2020

25000 miles service, in and out in about 1/2 hour and a free car wash. Due to pandemic checking in and out were as could be expected. More

by Anythingman
Recommend Dealer
Yes
Employees Worked With
Andy Poole
Aug 08, 2020 -

East Madison Toyota responded

Thank you for the kind review! We are so glad that you received quick and efficient service at our dealership. We look forward to serving you again at your next visit!

August 02, 2020

Pretty decent service considering all the stupid guidelines for this flu thing. Loaner car was not very clean... Overall, good service for a dealer recall. More

by Husker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Sergi
Aug 03, 2020 -

East Madison Toyota responded

Thank you for taking the time to share your experience with Joe! We're glad to hear you're satisfied with your repairs! Please do not hesitate to reach out to us when we can work with you down the road!

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