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East Madison Toyota

Madison, WI

Overview
Reviews
Vehicles
4.8
1,223 Reviews
Call Dealership (608) 807-5773
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3501 Lancaster Dr

Madison, WI

53718

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Showing 1,223 reviews

September 30, 2023

Overall a good experience people were well informed and knowledgeable I would recommend to others More

by jbenish2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rudy Rivera, Robyn Warren, Sida Liu
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Oct 02, 2023 -

East Madison Toyota responded

Hello, thank you for leaving us this amazing feedback and 5 stars. It is great to know that our team was informative and knowledgeable during your visit. We’re glad you had a good experience working with our team at East Madison Toyota, and please feel free to reach out to us if we can be of any assistance.

September 29, 2023

The sales individual & business manager were professional & personable. We Appreciated & Valued their time and efforts in Assisting us in our car purchase. More

by pbgager
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Schultz, TJ Richards
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September 28, 2023

Travis Lester was very helpful when my truck was being worked on. I had an issue and he immediately started assisting me and set up an appointment to have things looked at. During this process his communi More

by crevcoure101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Lester
Report | Print
Sep 28, 2023 -

East Madison Toyota responded

Thank you so much for your fantastic review. We are ecstatic to learn that you had a communicative and honest experience with our Service Department, please feel free to let us know if there is anything else we can do for you at East Madison Toyota!

September 21, 2023

Soda was a very knowledgeable sales person and did his best to give us the best possible trade in deal. Everyone was very gracious during our whole visit. More

by gloria
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Schnell, Sida Liu
Report | Print
Sep 22, 2023 -

East Madison Toyota responded

Hi, Gloria. Thank you for choosing East Madison Toyota and giving our very gracious Sales Team such a wonderful review. We are elated that our very knowledgeable team got you the best possible trade-in deal for your vehicle. It would be our pleasure to assist you with any future needs.

September 19, 2023

Great people to work with and help you out with your business and needs they really want to help you out More

by Mde53555
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rudy Rivera, Aaron Armstrong, Warren Brener
Report | Print
September 19, 2023

We were very pleased with Robyn and the entire staff ! !! Thank You !! 10 Stars !!!! Thanks! More

by ANTHONY.PANZICA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tashi Chomor, Robyn Warren, TJ Richards
Report | Print
Sep 23, 2023 -

East Madison Toyota responded

Hello. We are so pleased that you had a favorable experience with East Madison Toyota. Thank you for your positive review.

September 11, 2023

Worked with David Scott. He was great! Not a high pressure salesman but really knows cars. Would highly recommend him. More

by fred.groth
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Thom
Report | Print
Sep 11, 2023 -

fred.groth responded

Respond publicly to East Madison

Sep 12, 2023 -

East Madison Toyota responded

Hi Fred, thank you for your kind review and recommendation for East Madison Toyota. We are so glad that you had a great experience with our Sales Team during your visit and we congratulate you on your purchase.

September 06, 2023

I fully expected to give this dealership a five star rating. However, the salesperson had told me during the sales process that the RAV4s taken in on trade had the original factory tires replaced befor More

by jms3693
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Sal
Report | Print
Sep 08, 2023 -

East Madison Toyota responded

Hello, We take our customer feedback very seriously and would like the opportunity to learn more about your experience with our Sales Department regarding your recently purchased Toyota RAV4. Can you please send your preferred contact method to me? Thank you, Dave Virgell Customer Service Manager East Madison Toyota 608-240-7972 dvirgell@penskeautomotive.com

September 06, 2023

We were very pleased with Robyn. He wasn't pushing a sales at us , he just informed us about the car and made the sale very pleasurable. I would recommend him . More

by Jmfroh49
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robyn Warren
Report | Print
Sep 06, 2023 -

East Madison Toyota responded

Hello, we are so glad to read that our Sales Team was informative, and made the overall experience enjoyable during your visit. Thank you so much for the great review and 5 stars. Your recommendation is valued, and please do not hesitate to reach out to us for any future needs at East Madison Toyota.

September 02, 2023

Grossly unprofessional behavior. Lack of transparency and gas lighting re: exchanges on purchase. Zero accountability. More

by M
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
John Wineke, Matt Schnell, David Virgell, Sam Jaramillo
Report | Print
Sep 03, 2023 -

East Madison Toyota responded

Hello, Your feedback is important to us here at East Madison Toyota and I would appreciate the opportunity to speak with you to address your concerns. Please email me with your preferred contact information. Thank you, Dave Virgell Customer Service Manager East Madison Toyota 608-240-7972 dvirgell@penskeautomotive.com

Sep 04, 2023 -

M responded

Please respond to my email to you from 8/25 and confirm my approximately 3k warranty has been canceled as I requested.

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