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East Madison Toyota

Madison, WI

4.8
1,223 Reviews

3501 Lancaster Dr

Madison, WI

53718

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Showing 1,223 reviews

January 31, 2024

Dealership was easy access. Sales representative was very helpful. Went out of his way to assist me with license plate transfer from old car to new car even though I wasn’t trad More

by New car owner
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Schnell, Shaanan Donegon
Apr 13, 2024 -

East Madison Toyota responded

We appreciate the detailed review at East Madison Toyota. Our team aims to provide excellent assistance, especially during extended waits for new cars. Your feedback is valued by us.

January 30, 2024

They were the only dealership within 150 miles that had what I was looking for. I think I was treated fairly. More

by Chuck V.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tashi Chomor
Apr 13, 2024 -

East Madison Toyota responded

It's good to hear that East Madison Toyota could provide what you needed, and offered fair treatment. Your feedback helps us maintain our high standards.

January 30, 2024

I appreciated them working with me to make a sale. I might have gotten sucked in more than I was anticipated but that’s what good salespeople do. More

by Anthony
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Schnell, Robyn Warren, Warren Brener
Apr 13, 2024 -

East Madison Toyota responded

We affirm your positive feedback at East Madison Toyota, and we appreciate your recognition of our skilled salespeople. Thank you for choosing us.

January 28, 2024

Sida and Robyn were knowledgeable, attentive, and extremely helpful. There are Toyota dealerships closer to my home, but I returned to East Madison to experience their high-caliber of care and profes More

by wendyrappel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robyn Warren, Sida Liu, Alex Thom
Apr 13, 2024 -

East Madison Toyota responded

We sincerely appreciate your kind words. It's rewarding to know our team provided the level of expertise and care that made your visit to East Madison Toyota worthwhile. Thanks for choosing us despite other closer options.

January 20, 2024

Wonderful buying experience from Robyn. They helped me find the perfect vehicle for my family! More

by mullinslj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robyn Warren, TJ Richards
Jan 21, 2024 -

East Madison Toyota responded

We appreciate your feedback about our team at East Madison Toyota and the purchase process. It sounds like Robyn was able to assist you effectively in finding a suitable vehicle. Take care on the roads ahead!

January 08, 2024

An Awesome and knowledgeable sales representative. She had a lot of background information of the vehicles I was looking at. It was a very enjoyable and relaxing purchase. They also help me with servi More

by parsonsdarrell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Schnell, Robyn Warren, Sida Liu
Apr 13, 2024 -

East Madison Toyota responded

We appreciate your kind words and high rating. Robyn and the entire East Madison Toyota sales team strive to provide comprehensive information about our vehicles. We're also happy that you've had a positive experience with the service of your vehicle.

January 07, 2024

Robyn was a pleasure to do business with. Very responsive and thorough. He made sure my needs were met and went out of his way to accommodate my wishes. More

by oricookie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robyn Warren, Sida Liu, Alex Thom
Jan 07, 2024 -

East Madison Toyota responded

Glad to hear your needs were met at East Madison Toyota. We strive for thorough and responsive service in every interaction. To know this reflected in Robyn's work is indeed valuable.

January 05, 2024

Good experience, very helpful and attentive and close process was extremely smooth. Truck walkthrough was informative and helpful. More

by Kbryant
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Schnell, Lynn Braun
Apr 13, 2024 -

East Madison Toyota responded

We appreciate your positive feedback about East Madison Toyota. We're glad you found our close process smooth and truck walkthrough beneficial. Thank you for rating us 5 stars.

January 05, 2024

My fiance and I were interested in a few vehicles we saw on the website. We live about 2 hours from East Madison and would only be able to get to the dealership about an hour before close. We were able to g More

by snerison
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robyn Warren, TJ Richards
Apr 13, 2024 -

East Madison Toyota responded

We appreciate your high praise for our service at East Madison Toyota and are glad to hear that Robyn and TJ made your purchasing process seamless. We look forward to helping you again whenever you're looking for a new vehicle. Safe travels back home!

January 02, 2024

buying a vehicle that was traded off with over 120k miles price with interest 30k and the new one go for somewhere around 30k maybe get the new one but not there. More

by jay38
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Russell Mayry
Apr 13, 2024 -

East Madison Toyota responded

Hello, Your feedback is important to us here at East Madison Toyota and I would appreciate the opportunity to speak with you to address your feedback regarding your recent vehicle purchase. Please email me with your preferred contact information. Thank you, Dave Virgell Customer Service Manager East Madison Toyota 608-240-7972 dvirgell@penskeautomotive.com

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