East Madison Toyota

Mark is very courteous and promptly answered my phone calls and questions. He researched my specific request as well as other possibilities that may have interested me in my particular case. He was ver calls and questions. He researched my specific request as well as other possibilities that may have interested me in my particular case. He was very knowledgable of the vehicles and offered information on leasing vs buying the vehicle. Mark went above and beyond to make me feel confident with my decision. More

I feel Toyota has high quality and awesome customer service tashi is a very knowledgeable sales person and the showroom is awesome I would be sure to look there again if and when I was in the market service tashi is a very knowledgeable sales person and the showroom is awesome I would be sure to look there again if and when I was in the market for a new or used car. The mechanics provide awesome service and always do the job right the first time. More

I had a great experience when buying my Prius. Abby and Nate answered all of my questions and explained how to use the car and explained all of its features. Abby really helped me decide which car I shoul Nate answered all of my questions and explained how to use the car and explained all of its features. Abby really helped me decide which car I should go with and asked me questions to find the perfect car to fit my needs. they were both very friendly and I will recommend anyone I know who is looking for a toyota car to talk to them! More

This is the best car buying experience I have had to date. Most of the upfront work was done via email - Nate Riesen was always quick to respond, providing detailed answers. When I got to the point of date. Most of the upfront work was done via email - Nate Riesen was always quick to respond, providing detailed answers. When I got to the point of purchase, a specific color and option that I wanted was not on the lot. Nate called around the state to find the right vehicle and had it transferred to the dealership. At closing, the process was quick and hassle free, without the typical last-minute push for additional revenue. The process was so positive that I will favor a Toyota vehicle for my next purchase. More

I purchased my vehicle from Shawn. This is one of the best experiences again ever. This is my second vehicle from Shawn and he was able to get me out of my lease 4 months early and lower my payment for a best experiences again ever. This is my second vehicle from Shawn and he was able to get me out of my lease 4 months early and lower my payment for a 2010 Toyota Camry.. He followed up with me the whole time every few months throughout the lease. He always responds to my emails fast and takes care of his customers. Totally recommend More

I purchased my first Toyota Truck from Lancaster Toyota when I was 23 years old. That was 21 years ago and still love them as a dealer. I know dealing with Lancaster you truly receive 100% excellence from when I was 23 years old. That was 21 years ago and still love them as a dealer. I know dealing with Lancaster you truly receive 100% excellence from the purchase of a vehicle all the way to the service. If there is a problem the people Mr. Lancaster has on staff will take care of you from the smallest issue to the largest. Coming from a small town in Northern Wisconsin I was brought up with treating people with integrity, and honesty. Now residing in a larger city many people fail in treating people with these ethics. Lancaster still has these qualities across the board and it has been a joy knowing you are dealing with a dealership that not only sells a vehicle but honestly care about you 100%, the service you are receiving and commitment to you across the board. These qualities fade away when business gets tough but Lancaster never forgets about these. They are truly a great business, great ethical company and it is not about cost when going to buy a car. I want the whole package which they provide time in and time out. Mt daughter will be getting her first car soon and there is no question Lancaster Toyota will be my selection of choice for this purchase. More

Very friendly and helpful. I have already recommended this dealer to friends and family. I have been very happy with the customer service from this dealer. My car had a few recalls after I bought it an this dealer to friends and family. I have been very happy with the customer service from this dealer. My car had a few recalls after I bought it and the service department got it in to be fixed as well as had it fixed in a timely manner. Also, I have had my oil changed at their quick lube. I was impressed with the service and how fast it was done. I was able to continue on with my busy day. More

I have been impressed with Jon Lancaster with EVERY visit. No complaints whatsoever! I love the free car wash with each service visit. I've been very impressed with their proactive alerts to issues visit. No complaints whatsoever! I love the free car wash with each service visit. I've been very impressed with their proactive alerts to issues that need to be addressed. On my most recent visit, I was made aware of an issue that they fixed on the spot - just in time while the needed repair was still under warranty. More

I had the best experience at this dealership (which is something I have never been able to say about any other dealership I have worked with in the past). The salesman, Landon, was the best salesman I hav something I have never been able to say about any other dealership I have worked with in the past). The salesman, Landon, was the best salesman I have ever met. He was very knowledgeable, professional, polite and patient and he answered all my questions. He never became pushy and you could tell he cared about my needs well as the dealership’s needs. He even kept me and my son company while the car was getting ready and stayed with me to show me all the car's features. I walked out of the dealership very happy with the service, experience and the car! I will defiantly recommend this dealership to anyone who needs a car. More

Jesse was great and honored his word on everything we discussed over the phone. We drove from Sauk Rapids, MN to Madison, WI to get the Toyota Highlander we had contacted Jesse about. It was a pleasurab discussed over the phone. We drove from Sauk Rapids, MN to Madison, WI to get the Toyota Highlander we had contacted Jesse about. It was a pleasurable experience working with Jesse and Steve-well worth the drive! More