East Madison Toyota

I had previously purchased a 2003 from Jon Lancaster and was very satisfied with the vehicle and the people I delt with during that purchase. I was also satisfied with the mainteance, etc. on my new 2003 an was very satisfied with the vehicle and the people I delt with during that purchase. I was also satisfied with the mainteance, etc. on my new 2003 and always had the work done at Jon Lancaster. When I decided to purchase a new RAV4 I did not even think of going anywhere else. I can honestly sat that the purchase of my new 2009 RAV4 was even better. Nate is a very nice person and a great salesman. He explained all the workings of the vehicle and was very patient and thorough with an "old" lady. I would not hesitate to buy another vehicle from him and Jon Lancaster. They are the best I have delt with and I have owned five other new GM vehicles... More

We have purchased three Toyota vehicles from Jon Lancaster over the last 20 years and have been consistently impressed with everything about the dealership. They are always straightforward, not push Lancaster over the last 20 years and have been consistently impressed with everything about the dealership. They are always straightforward, not pushy, and don't try to add unnecessary things to the purchase. I have absolutely nothing negative to say about them and all the salespeople I've interacted with. I hope Toyota regains its consumer confidence soon - we have had absolutely NO problems with any of our Toyotas. More

I have purchased several vehicles from Nate or Abby Riesen and the experience has been outstanding. They certainly do not fit the "car salesman" mold! They followed through on all their promises. I wo Riesen and the experience has been outstanding. They certainly do not fit the "car salesman" mold! They followed through on all their promises. I would do business with Abby or Nate again in a heartbeat. More

My wife and I had an excellent experience purchasin our Corolla; We received great service. The staff was very helpful, and answered all questions and concerns; They were honest. We would definitely r Corolla; We received great service. The staff was very helpful, and answered all questions and concerns; They were honest. We would definitely return for another car purchase in the future. More

Mark is very courteous and promptly answered my phone calls and questions. He researched my specific request as well as other possibilities that may have interested me in my particular case. He was ver calls and questions. He researched my specific request as well as other possibilities that may have interested me in my particular case. He was very knowledgable of the vehicles and offered information on leasing vs buying the vehicle. Mark went above and beyond to make me feel confident with my decision. More

I feel Toyota has high quality and awesome customer service tashi is a very knowledgeable sales person and the showroom is awesome I would be sure to look there again if and when I was in the market service tashi is a very knowledgeable sales person and the showroom is awesome I would be sure to look there again if and when I was in the market for a new or used car. The mechanics provide awesome service and always do the job right the first time. More

I had a great experience when buying my Prius. Abby and Nate answered all of my questions and explained how to use the car and explained all of its features. Abby really helped me decide which car I shoul Nate answered all of my questions and explained how to use the car and explained all of its features. Abby really helped me decide which car I should go with and asked me questions to find the perfect car to fit my needs. they were both very friendly and I will recommend anyone I know who is looking for a toyota car to talk to them! More

This is the best car buying experience I have had to date. Most of the upfront work was done via email - Nate Riesen was always quick to respond, providing detailed answers. When I got to the point of date. Most of the upfront work was done via email - Nate Riesen was always quick to respond, providing detailed answers. When I got to the point of purchase, a specific color and option that I wanted was not on the lot. Nate called around the state to find the right vehicle and had it transferred to the dealership. At closing, the process was quick and hassle free, without the typical last-minute push for additional revenue. The process was so positive that I will favor a Toyota vehicle for my next purchase. More

I purchased my vehicle from Shawn. This is one of the best experiences again ever. This is my second vehicle from Shawn and he was able to get me out of my lease 4 months early and lower my payment for a best experiences again ever. This is my second vehicle from Shawn and he was able to get me out of my lease 4 months early and lower my payment for a 2010 Toyota Camry.. He followed up with me the whole time every few months throughout the lease. He always responds to my emails fast and takes care of his customers. Totally recommend More

I purchased my first Toyota Truck from Lancaster Toyota when I was 23 years old. That was 21 years ago and still love them as a dealer. I know dealing with Lancaster you truly receive 100% excellence from when I was 23 years old. That was 21 years ago and still love them as a dealer. I know dealing with Lancaster you truly receive 100% excellence from the purchase of a vehicle all the way to the service. If there is a problem the people Mr. Lancaster has on staff will take care of you from the smallest issue to the largest. Coming from a small town in Northern Wisconsin I was brought up with treating people with integrity, and honesty. Now residing in a larger city many people fail in treating people with these ethics. Lancaster still has these qualities across the board and it has been a joy knowing you are dealing with a dealership that not only sells a vehicle but honestly care about you 100%, the service you are receiving and commitment to you across the board. These qualities fade away when business gets tough but Lancaster never forgets about these. They are truly a great business, great ethical company and it is not about cost when going to buy a car. I want the whole package which they provide time in and time out. Mt daughter will be getting her first car soon and there is no question Lancaster Toyota will be my selection of choice for this purchase. More