East Madison Toyota

Each visit to the dealership has been a very pleasant experience. Every employee I've spoken too has been fully knowledgeable in the areas I've had questions in. The dealings with Nate in my first new experience. Every employee I've spoken too has been fully knowledgeable in the areas I've had questions in. The dealings with Nate in my first new car buying experience couldn't have gone better. Great sense of humor and made me feel at ease about the whole thing. The few times I've gone to the service department for warranty work, they have done a great job, no questions asked. This dealership gets an A+ from me so far. Keep up the great work guys/girls! More

My husband and I generally consider the experience of buying a car ranked right up there with death and taxes. However, we have now purchased two vehicles form Abby and Nate and both times have found it buying a car ranked right up there with death and taxes. However, we have now purchased two vehicles form Abby and Nate and both times have found it easy. They are professional, patient and understanding of their clients' needs. Thanks Abby and Nate. See you next time! More

I was e-shopping for a new Rav4. Nate responded quickly to my inquiry. He gave me a price that included everything I was looking for. The entire purchase was done online. We saw the car for the 1st time to my inquiry. He gave me a price that included everything I was looking for. The entire purchase was done online. We saw the car for the 1st time when we picked it up. Mr. Lancaster came in to introduce himself and chat with us while Nate was giving us the tutorial on the car. Since our purchase, we have had all of our oil changes, tire rotations, etc. done at Jon Lancaster. (Even though we live 230 miles away) We are extremely pleased with our experience and will be shopping for cars with them in the future. More

Nate made my day when we made a new car deal in less then 5 minutes plus he did everything right. Looking forward to working with Nate again. I have referred many people to nate because of his honesty and 5 minutes plus he did everything right. Looking forward to working with Nate again. I have referred many people to nate because of his honesty and caring attitude. Finally a sales person who makes buying a vehicle easy as 123 Great Job Nate ! A+++ More

We have worked with Nate twice on leases and would not hesitate to recommend him or work with him again. We have no qualms about the Toyota brand or about Jon Lancaster as a dealership. Nate is very fri hesitate to recommend him or work with him again. We have no qualms about the Toyota brand or about Jon Lancaster as a dealership. Nate is very friendly, easy to work with and super knowledgeable. More

Lancaster Toyota is the ULTIMATE professional organization. I havn't met a bad employee yet. Well run & they DO stand behind their product!!! Their facilities are state of the art & during the re organization. I havn't met a bad employee yet. Well run & they DO stand behind their product!!! Their facilities are state of the art & during the recall they were open longer hours, strove to meet my schedule, and included loaner vehicles. They have earned my trust! Nate is an honest & caring sales associate. I highly reccomend them both. More

Nate Riesen was exceptional in every respect when I bought my Prius. He was very knowledgeable about the product, very helpful through the whole process from test drive through delivery of my vehicle, bought my Prius. He was very knowledgeable about the product, very helpful through the whole process from test drive through delivery of my vehicle, and even just a lot of fun to work with since he has a great sense of humor. Previously I had only owned Hondas and Isuzus (about which I have no complaints), but this was the best car buying experience I've ever had. More

Nate is attentive to our needs both during the sale and after. One Example - I needed to get an appointment made for our recall and was having troubles connecting with the one service dept. person that after. One Example - I needed to get an appointment made for our recall and was having troubles connecting with the one service dept. person that they had taking reservations (imagine that-one person taking appts. for how many rcalled vehicles?) so anyway - I sent Nate an email and he called me within minutes and got me set up for our recall. Nate's the man in our book! Todd and Michele More

She was excellent at explaining the 2009 Prius we bought new from her. The figures she came out with from the beginning, also, were consistent with what we had researched on the internet and thus, little ha new from her. The figures she came out with from the beginning, also, were consistent with what we had researched on the internet and thus, little haggling. Even little touches such as the little piece of candy she offered that helped me to remember her last name were helpful. Finally, I have had very good dealings with Jon Lancaster in the past, unlike my experiences with cross-city rival, Smart Motors, and so it was a great combination of dealer and salesperson. More

The salespeople were very knowledgable and great to work with. They always ansered any questions I emailed them after the sale. This is very important to me. Hope to deal with them in 3 years. I am coun with. They always ansered any questions I emailed them after the sale. This is very important to me. Hope to deal with them in 3 years. I am counting on them if I have any problems in the future. More