East Madison Toyota

Lancaster Toyota is the ULTIMATE professional organization. I havn't met a bad employee yet. Well run & they DO stand behind their product!!! Their facilities are state of the art & during the re organization. I havn't met a bad employee yet. Well run & they DO stand behind their product!!! Their facilities are state of the art & during the recall they were open longer hours, strove to meet my schedule, and included loaner vehicles. They have earned my trust! Nate is an honest & caring sales associate. I highly reccomend them both. More

Nate Riesen was exceptional in every respect when I bought my Prius. He was very knowledgeable about the product, very helpful through the whole process from test drive through delivery of my vehicle, bought my Prius. He was very knowledgeable about the product, very helpful through the whole process from test drive through delivery of my vehicle, and even just a lot of fun to work with since he has a great sense of humor. Previously I had only owned Hondas and Isuzus (about which I have no complaints), but this was the best car buying experience I've ever had. More

Nate is attentive to our needs both during the sale and after. One Example - I needed to get an appointment made for our recall and was having troubles connecting with the one service dept. person that after. One Example - I needed to get an appointment made for our recall and was having troubles connecting with the one service dept. person that they had taking reservations (imagine that-one person taking appts. for how many rcalled vehicles?) so anyway - I sent Nate an email and he called me within minutes and got me set up for our recall. Nate's the man in our book! Todd and Michele More

She was excellent at explaining the 2009 Prius we bought new from her. The figures she came out with from the beginning, also, were consistent with what we had researched on the internet and thus, little ha new from her. The figures she came out with from the beginning, also, were consistent with what we had researched on the internet and thus, little haggling. Even little touches such as the little piece of candy she offered that helped me to remember her last name were helpful. Finally, I have had very good dealings with Jon Lancaster in the past, unlike my experiences with cross-city rival, Smart Motors, and so it was a great combination of dealer and salesperson. More

The salespeople were very knowledgable and great to work with. They always ansered any questions I emailed them after the sale. This is very important to me. Hope to deal with them in 3 years. I am coun with. They always ansered any questions I emailed them after the sale. This is very important to me. Hope to deal with them in 3 years. I am counting on them if I have any problems in the future. More

During our recent car buying process, we were reviewing regional dealerships looking to locate a specific vehicle, and identified some potential candidates after searching a number of dealer and independen regional dealerships looking to locate a specific vehicle, and identified some potential candidates after searching a number of dealer and independent websites. We contacted a few of them to follow up. John Lancaster was one of the dealerships we followed up with, and they were by far the most responsive. Our salesperson was quick to respond to requests for further information, help us coordinate an approximation of our trade value, and to address any concerns about coordinating a transaction to take place a couple hours away from our home. When we arrived at the dealership everything was prepared and ready to help us make the transaction as quick and smooth as possible. This included coordinating pre-approval for Toyota financing, having the trade appraisal lined up to happen while we test drove the new vehicle, and having much of the paperwork and pricing details lined up ahead of time. In addition to the smooth process for the traditional car purchasing experience, the salesperson went beyond what i would consider normal expectations and worked with us to set up some of the technology features before we left the dealership (things like the hands-free telephone service) instead of leaving us to figure it out ourselves later. Even following the transaction, the dealership and salesperson have been very responsive to follow-up requests. Having purchased the vehicle out of state we had to work through the title process in our home state. While working with the local government agency to handle the new title application, there were questions that I did not have the answer to. I called the salesperson and she was helpful in providing the necessary information immediately - saving us from having to go home, track down the information, and come back at a later date to finish the title application. I would definitely recommend this dealership, as well as the specific salesperson, to anyone with absolutely no reservations. More

Nate is a very outgoing, enjoyable sales person. We had a great experience with him and believe he gave us the best deals he could. The financial person that works with Nate and Abby was very cordial and a great experience with him and believe he gave us the best deals he could. The financial person that works with Nate and Abby was very cordial and outgoing also. They make a great team. We also enjoyed the front desk assistant when you first walked in. Both days she offered something to drink. You have the best hot chocolate! More

I had a great experience, fast and convienent. The Van we purchased has been the best vehicle we have ever owned. Nathen was freindly and direct, and did not waste our time, as he could probaly appreciate ho purchased has been the best vehicle we have ever owned. Nathen was freindly and direct, and did not waste our time, as he could probaly appreciate how important time is. I look forward to working with Nathen again More

We really enjoyed our buying experience for our new Prius 2010 with Nate and Abby. The were both thorough professionals and we would highly recommend their team as a sales associate to anyone looking to buy 2010 with Nate and Abby. The were both thorough professionals and we would highly recommend their team as a sales associate to anyone looking to buy a Toyota. P.S. On a separate note, as everyone knows the Prius 2010 had the ABS recall. We took it in to get it fixed. The dealership (now in CA - North Hollywood Toyota) dealt with the problem and "repaired" it. However, even after the recall fix I have notices that the car speeds up if I hit a pothole as I am breaking. So the software fix did not really repair the problem. I have an inkling that this has something more to it than a small software fix. I will be getting in touch with the local dealership here soon. More

In 30 years of car buying, including a few times helping out others, this has to be the friendliest and most courteous dealership we have ever encountered. And to top it off, Abby our saleperson, who may ha out others, this has to be the friendliest and most courteous dealership we have ever encountered. And to top it off, Abby our saleperson, who may have been the youngest I've ever dealt with, turned out to possibly be the most knowledgeable. They also seemed to truly care about our time. No one wants to spend all day in the car buying process, and they did an outstanding job of taking us seriously and moving things along. (as they should be) I would say that Extremely Courteous and Extremely Efficient is how I would sum them up. More