East Madison Toyota

Nate was very informative. He walked my husband and I around the entire vehicle and could answer all of our questions. My husband is a technician and can usually tell when he is not being told the truth around the entire vehicle and could answer all of our questions. My husband is a technician and can usually tell when he is not being told the truth. We walked in on a Saturday and left the same day with a new car. The sales process including the financial paperwork went smooth. Nate even bought us lunch while the new car was getting ready. When we returned, he helped us move our stuff from the old car to the new one. More

In 2008 December, my wife & I were struggling with our 2008 Honda Civic Hybrid on the snowy & icy roads of Madison, Wisconsin. We were thinking of trading it in for a SUV like vehicle which would do bette 2008 Honda Civic Hybrid on the snowy & icy roads of Madison, Wisconsin. We were thinking of trading it in for a SUV like vehicle which would do better on snowy, icy roads. However we had not made up our mind about the make of our new car or the dealer to approach. I had casually filled up inquiry forms on a couple of dealer websites including one for Toyota. One of them was John Lancaster. Immediately after that in a day or so I think Abby Riesen called me up and encouraged me to schedule an appointment. I still remember, she called me on friday afternoon and set an appointment for Saturday (the very next day). We then walked in to the dealership still not prepared to make a decision about which make to buy or which model to settle with. Abby received us with a very warm welcome and helped us understand our options at Toyota. I was actually very wary about the sales person tactics. But just after a few minutes of talking with Abby & Nate we felt very comfortable. They were extremely friendly and they set a very nice pace in our talks and were not pushy at all. They patiently answered all our questions and arranged for test drives of rav4, highlander, sienna etc.. I had expected to be in & out of the dealership in about a hour's time. But instead our appointment lasted for actually a few hours. Inspite of that both Abby & Nate were very patient encouraging & stayed with us while we kept changing our mind. Infact what we thought was going to be just an initial scouting visit to a dealer ended up being the last step of our decision making process. We actually walked out of the dealership with the decision to buy our Sienna and at John Lancaster only. The few hours that we spent with Abby & Nate on that Saturday is definitely the reason why we proudly own our Sienna today. They both took care even after the deal, to make sure we were still satisfied with our new vehicle. I think to sum it up, they both are just simply fantastic and I would definitely recommend them to any of my friends or dear ones! More

We found Shawn to be both knowledgable, and efficient throughout our purchasing process. He followed up on a timely basis, and we felt very comfortable working with him. All in all, I would rate his perf throughout our purchasing process. He followed up on a timely basis, and we felt very comfortable working with him. All in all, I would rate his performance with an A+, and would highly reccomend him to others looking for a vehicle. Sincerely Bill Tomer More

Matched lower price from another dealer. Was happy with condition of car at delivery. They work with Madiosn Auto Trim to have the truck bed cover installed so it was ready when I picked-up the truck. Inst condition of car at delivery. They work with Madiosn Auto Trim to have the truck bed cover installed so it was ready when I picked-up the truck. Installed sat radio in a very timely manner. Was very satisfied overall. More

Shawn is very knowledgeable not only about vehecles but also about accessories. He was never pushy about the sale and was able to answer all my questions. As an internet salesperson he always replied to my also about accessories. He was never pushy about the sale and was able to answer all my questions. As an internet salesperson he always replied to my internet inquiries in a timely fashion whether it was at night, weekends or whenever. More

Nate did a great job making me feel relaxed and Nate did a great job making me feel relaxed and comfortable at the dealership. He is very knowledgeable and professional. He went above and beyond b Nate did a great job making me feel relaxed and comfortable at the dealership. He is very knowledgeable and professional. He went above and beyond by video taping the in and outs of the vehicle we were interested in. I would feel comfortable buying a car from him again. More

I enjoyed my whole experience with Jon Lancaster because they took care of me and got me what I wanted in a vehicle. It took awhile to find the vehicle I wanted but they got it right in the end. I would s they took care of me and got me what I wanted in a vehicle. It took awhile to find the vehicle I wanted but they got it right in the end. I would suggest this dealership to others and I will be a loyal customer in the future. More

Did some price comparisons via the Internet and found Jon Lancaster competitive. Abby Riesen responded to my inquiry and was very helpful. We made an appointment to visit the dealership to look at cars and Lancaster competitive. Abby Riesen responded to my inquiry and was very helpful. We made an appointment to visit the dealership to look at cars and Abby was our salesperson. We ended up buying a 2010 Prius which we love (no brake or acceleration problems) and the car consistently gets 46-48 miles per gallon. WOW Nate assisted in the new car run through and checklist. Overall our experience was very positive. More

I went through USAA buying service. Nate and Abby made the process very easy and pleasant. I was able to thoroughly inspect the vehicle and take a long test drive on a variety of roads. I drove back to p the process very easy and pleasant. I was able to thoroughly inspect the vehicle and take a long test drive on a variety of roads. I drove back to pick it up (almost two hours) and I was taken care of promptly and efficiently. More

Shawn has helped us with our second Camry now. He came in on his day off and got the deal done. He was very helpful and HONEST and that is why we will continue to buy from him. Irregardless of the publicity on his day off and got the deal done. He was very helpful and HONEST and that is why we will continue to buy from him. Irregardless of the publicity of Toyota currently, I feel extremely confident in my new auto. Shawn is very competent and knows his product. I am sure we will be buying from him again next year when my wife will want a Sienna. Best Regards, Mike More