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East Hills VW of Sayville

Sayville, NY

4.7
1,204 Reviews

5700 Sunrise Hwy

Sayville, NY

11782

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Showing 1,204 reviews

August 19, 2015

One Fun Experience I recently leased a 2015 EOS from Donaldsons and Brad Drexler was my sales associate. It was a learning experience as well as an opportunity to make More

by eosfan
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Drexler
Aug 19, 2015 -

East Hills VW of Sayville responded

Thank you for the great review, we always try our best to make the car buying experience a pleasant one, I am happy things went good for you, good luck with your new car and welcome to our Donaldsons family club. Respectfully... Steven Fulco G.M. sales operations

August 18, 2015

Great experience Donaldsons VW is one of the best dealers that I have purchased a car from. James handled the sale with professionalism and was very friendly. I will More

by GaryW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Pitney
Aug 18, 2015 -

East Hills VW of Sayville responded

Thank you for the kind review, James does a great complete job for all his customers. His customer service rating are among the best in the northeast region for VW . I am so glad you have a pleasant experience here at Donaldsons. Good luck with your new car and welcome to our Donaldsons family club ! Respectfully... Steven Fulco G.M. sales operations

August 14, 2015

Darren Bruno From the time we entered the lot, until he thoroughly explained the car to me, I was given extraordinary service! He left all my questions answered an More

by Madye123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darren Bruno
Aug 15, 2015 -

East Hills VW of Sayville responded

Thank you for the great review, I am very happy things went to good so quickly, we know people are busy these days and always do our best to give you the best service possible, good luck with your new car and welcome to our Donaldsons family club ! Respectfully.... Steven Fulco G.M. sales operations

August 11, 2015

Great Experience When I first entered this dealership, I was greeted by very friendly sales reps who helped me find exactly what I was looking for. There was no high- More

by threetequila
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Borgen
Aug 11, 2015 -

East Hills VW of Sayville responded

Thank you for the great review, Howard does a great job for us and we are lucky to have him, I am glad he was able to match you up with the right vehicle. Good luck with the new car and welcome to our Donaldsons family club. Respectfully.. Steven Fulco G.M. sales operations

August 10, 2015

Who still drives a manual transmission? I do! I was not sure which exact model I wanted when I entered the showroom, but I was semi sure of one thing (diesel) and very sure of another (manual tran More

by KK Manual
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert / Finance , Rick deLyra
Aug 10, 2015 -

East Hills VW of Sayville responded

Thank you for the kind review, I am very happy Rick was able to get you the car you wanted. We try to make things as smooth as possible, Good luck with your new car and welcome to our Donaldsons family club. Respectfully... Steven Fulco G.M. sales operations

August 09, 2015

Our experience We have either purchased or leased eight Volkswagens from Donaldsons. Their commitment to excellence is unparalleled. Rob Cassero is our go-to guy, More

by The Hamiltons, Miller Place
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Drexler, Rob Cassero
Aug 10, 2015 -

East Hills VW of Sayville responded

WOW !!! 8 cars from Donaldsons, all I can say is thank you !! I am so so happy your experiences here at Donaldsons have great and consistent over the years. We always try our best to make people and feel non pressured when buying a car. Good luck with the new vehicle and welcome back to our Donaldsons family club !! Respectfully... Steven Fulco G.M sales operations

August 08, 2015

I LOVE MY CAR I never even heard of a Tiguan car before last Sunday. I bought yesterday and I love it. Thomas Banville was absolutely wonderful and and the rest More

by tiguanbuyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Banville
Aug 08, 2015 -

East Hills VW of Sayville responded

Thank you for the kind words, I am so happy you found a great certified car at Donaldsons, Tom does a great job and all his customers really like him. Good luck with your new car and welcome to our Donaldsons family club ! Respectfully... Steven Fulco G.M. sales operations

August 08, 2015

unethical sneaky liars I had a deposit on a car and called back to proceed with the purchase left a voice mail with salesman .never got a response.when I finally got in touc More

by md5797
Recommend Dealer
No
Employees Worked With
Rick deLyra
Aug 08, 2015 -

East Hills VW of Sayville responded

Let me start by saying at Donaldsons we never want anyone to leave here feeling frustrated, we would like to help everyone but we realize that's not always possible. This customer came in for a price on a new VW Jetta, we gave him a fantastic price on a car in stock, he did not buy the car at that point, he felt he could do better. We also gave him a great trade in value. The customer then came back for a second time for a test drive, after the test drive the customer stated they had found a better price which Donaldson's then matched, the customer still did not buy the car. The next day the customer called and left a deposit, The next day after that the customer called back again and stated they had found an even better price at another dealer and was going to get that deal, we told them we could not match that dealer's price as we felt it was not a legitimate. The customer also stated they were going to remove the alloy wheels from their trade in car, this was not acceptable as the value of the car would decrease without the alloy wheels. After not hearing from the customer for 24 hours we assumed he had purchased the vehicle at the other dealer, we made our Jetta available for sale,our car was sold the next morning. It is clear the low price from the other dealer was not a real price. Which most likely had them come back to Donaldson's to get the original deal.The frustration should be with the dealer who gave him a false price and wasted his time. I am still willing to honor the price we offered on another vehicle in stock, the customer stated that he would not take another car. We pride ourselves on offering REAL pricing without any gimmicks, and do not play games when it comes to price, like some other dealers .We are a family owned business on long Island since 1955, you don't last that long by being dishonest. My offer still stands if they would like to move forward, if not I am sure they will find another car at a great price. Respectfully... Steven Fulco G.M. sales operations

Aug 12, 2015 -

md5797 responded

dealerrater is xxxxxxxx you only post good reviews thats what they pay for

August 05, 2015

Darren Bruno and Donaldsons I have been a Donaldsons customer since 1972. over the years I have dealt with many sales personnel in the dealership. Lst year upon getting a new car More

by psydoc222
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darren Bruno
Aug 05, 2015 -

East Hills VW of Sayville responded

Thank you for the kind review, more importantly thank you for being a valued customer since 1972 !! wow ! I am happy your experience was once again favorable as we always strive to do our very best. Darren Bruno is very detailed and does a great job for all his customers, we are lucky to have him. Good luck with your new car and welcome to our Donaldsons family club ! Respectfully... Steven Fulco G.M. sales operations

August 05, 2015

pretty good Brad Drexler was instrumental in delivering a quality product on time as promised. He was also very helpful in providing a demonstration of the syste More

by KAV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Drexler
Aug 05, 2015 -

East Hills VW of Sayville responded

Thank you for the kind review, Brad is a great guy and does a really good job for all his customers, Good luck with your new car and welcome to our Donaldsons family club ! Respectfully... Steven Fulco G.M. sales operations

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