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East Hills VW of Sayville

Sayville, NY

4.7
1,204 Reviews

5700 Sunrise Hwy

Sayville, NY

11782

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Showing 1,204 reviews

September 14, 2016

Purchased a vehicle! About 18 months ago, I went to Donaldsons looking to trade in my car. Shane, a car sales man, was so honest with me. He advised me not to run my credi More

by anjoli_e
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Drexler, Shane Ohliger
Sep 14, 2016 -

East Hills VW of Sayville responded

Thank you for the great review, Shane and Brad are two of my best, good luck with the new car and welcome to our Donaldsons family club, respectfully... Steven Fulco... G.M sales operations

September 09, 2016

Subaru cross treck Mr.Greene was knowledg let and friendly.without being pushy ,he nicely explained the different options of leasing versus buying, choices of cars to pu More

by Tonie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Greene
Sep 10, 2016 -

East Hills VW of Sayville responded

Thank you for the kind review of Donaldsons and the green machine, Larry does a great job, good luck with the new car and welcome to our Donaldosns family club, respectfully. Steven Fulco... G.M. SALES OPERATIONS

September 09, 2016

Long Island two step This dealer use car manager Steven F. was unreasonable and arrogant. Sat down with the sale person after test driving a Subaru and was ready to make More

by Bulldog
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steven Fulco, Darren Bruno
Sep 09, 2016 -

East Hills VW of Sayville responded

I am very sorry we were not able to help you, but it seems you may have left out some very important facts. Let me start by saying we do not "hold" used cars , the car you looked at is the only one like it we have, it's a very desirable vehicle that we had a lot of interest in. Low miles cars like this do not come along often if it were a new car that I had 6 others in the back in the same color I would be happy to hold it. You first stated you wanted time to try and sell your trade in, that can take very long in some cases and if it does not sell you would cancel the deal. Then you stated you would want time to get financing in line, this was on Thursday afternoon, I offered to hold it until Saturday afternoon for you to pick it up. That was not for you, you declined that. Our certified pre owned business moves very fast sometimes, we have 11 sales people who all have customers looking for certain used cars, when a match arrives they call their people to come in and have a look. I am responsible for them being able to sell a car and make a living. For the record we never offered you any terms , and certainly not unfair terms. I am sorry it did not work out but the 48 hours we offered you from Thursday to Saturday was not to your liking. If you ever decide to come back and pick out another car we would be happy to have you and offer you our best deal . Respectfully....Steven Fulco...G.M sales operations

Oct 04, 2016 -

East Hills VW of Sayville responded

"I am very sorry we were not able to help you, but it seems you may have left out some very important facts. Let me start by saying we do not "hold" used cars , the car you looked at is the only one like it we have, it's a very desirable vehicle that we had a lot of interest in. Low miles cars like this do not come along often if it were a new car that I had 6 others in the back in the same color I would be happy to hold it. You first stated you wanted time to try and sell your trade in, that can take very long in some cases and if it does not sell you would cancel the deal. Then you stated you would want time to get financing in line, this was on Thursday afternoon, I offered to hold it until Saturday afternoon for you to pick it up. That was not for you, you declined that. Our certified pre owned business moves very fast sometimes, we have 11 sales people who all have customers looking for certain used cars, when a match arrives they call their people to come in and have a look. I am responsible for them being able to sell a car and make a living. For the record we never offered you any terms , and certainly not unfair terms. I am sorry it did not work out but the 48 hours we offered you from Thursday to Saturday was not to your liking. If you ever decide to come back and pick out another car we would be happy to have you and offer you our best deal . Respectfully....Steven Fulco...G.M sales operations "

September 09, 2016

Wonderful experience Donaldson's VW is the only dealer where I felt comfortable. The salesmen are delightful and do not make you feel pressured or like you're being lied More

by Ktc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darren Bruno, Rob Cassero
Sep 10, 2016 -

East Hills VW of Sayville responded

Thank you for the great review, good luck with the new car and welcome to our Donaldsons family club, respectfully.... Steven Fulco....G.M. sales operations

September 07, 2016

Subie love! Love my new hyper blue crosstrek. Drives great looks even better. My salesman Larry, was friendly and knowledgeable without being obnoxious. The wh More

by dieckmann, eric 19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry abd the staff and Subaru
Sep 07, 2016 -

East Hills VW of Sayville responded

wow ! Thank you for taking the time to review Donaldsons and Larry Green, Larry does a fine job for us and we are lucky to have him, good luck with the new car and welcome to our Donaldsons family club, respectfully.... Steven Fulco....G.M sales operations

September 06, 2016

Lease Jetta Excellent experience with the entire team from Danielle to Tom to Robert. Friendly, knowledge and fair. I would definitely recommend Donaldson to f More

by Jack123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Banville, Robert Aviles
Sep 07, 2016 -

East Hills VW of Sayville responded

Thank you for the kind review.... Good luck with the new car and welcome to our Donaldsons family club, Respectfully.... Steven Fulco.... G.M. sales operations

September 05, 2016

Great Experience Went back to see Darren for the second time for our second VW and couldn't be happier. He took care of my husband, newborn and I exceptionally well. H More

by Southard815
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darren Bruno
September 05, 2016

Exhilarating Great dealership. Steven Fulco the general manager showed and explained all the cars and options that I was looking for. Shane Ohliger made the proce More

by Joemag
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Fulco, Shane Ohliger, Robert Aviles
Sep 06, 2016 -

East Hills VW of Sayville responded

wow ! Thank you for the great review.... Good luck with the new car and welcome to our Donaldsons family club, respectfully... Steven Fulco

Sep 06, 2016 -

East Hills VW of Sayville responded

Thank you for the great review, Good luck with the new car and welcome to our Donaldsons family club, respectfully... Steven Fulco... G.M. sales operations

September 02, 2016

Everyone was friendlyand smiling and I felt very at home the It was a last minute decision to visit Donaldsons. From the second I walked in Roberto was quick to show me a vehicle and then got me on awesome deal More

by Frances McGuire
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Aviles
Sep 03, 2016 -

East Hills VW of Sayville responded

wow ! thank you for the review...good luck with the new car and welcome to our Donaldsons family club, respectfully.... Steven Fulco... G.M. sales operations

September 01, 2016

Best Experience at WV Robert I have met with many sales persons in past years .You by far are the best had made it fun , came out greeted me an stated showing the cars on t More

by Helen 66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Fulco, Rob Cassero, Bill Moran
Sep 01, 2016 -

East Hills VW of Sayville responded

Thank you for the great review, good luck with the new car and welcome to our Donaldsons family club, respectfully.... Steven Fulco.....G.M. sales operations

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