East Hills VW of Sayville

Andrew was professional and friendly as was everyone else in the dealership. Very quick to accommodate the customer and expedite the sale process. Turnover of vehicle was swift and I'd definitely go back to in the dealership. Very quick to accommodate the customer and expedite the sale process. Turnover of vehicle was swift and I'd definitely go back to Donaldson's and work with Andrew again in te future! More

Thank you so much for such a wonderful experience. I love the dealership so freindly helpful and comfortable, Rob is great taking the time for me to understand everything and I truly Love my new Car . the dealership so freindly helpful and comfortable, Rob is great taking the time for me to understand everything and I truly Love my new Car . More

The first encounter when I walked into Donaldson's Volkswagen made a lasting impression so much that when I went to other dealers for a comparison, no one came close. On my first visit to Donaldson's Volkswagen made a lasting impression so much that when I went to other dealers for a comparison, no one came close. On my first visit to Donaldson's Volkswagen a member of the sales team opened the door for me, greeted me warmly, offered and prepared a cup of coffee to my liking and showed me immediately to a sales consultant whom stayed in contact with me my whole experience. There was no switching of sales members and I was contacted by one member during the entire deliberation process. Customer pleasantries were in a comfortable and attainable area, not like other dealerships where they may be adjacent to the sales floor in which you then have to hear the hustle and bustle of the sales floor. The sales member with whom I dealt with had an office in which conversation could be private. I was not pushed into buying a vehicle and was given an accurate quote in a very efficient and timely manner, unlike other dealers where they have you waiting for up to a half hour. Yes, there was some waiting when the paperwork was being filled out, which I assume is normal as the transition is made from the sales team to the financial department. But, the finance department was concise, well-prepared, confident and trustworthy. My awaiting vehicle was shielded from the elements, ready for pickup and I was given a thorough preview of all the amenities it came with. My sales member was in no haste, accommodating and pleasant. I would recommend Donaldson's Volkswagen to a prospective buyer over any that I have visited. More

Darren was so helpful and nice. He was very patient with all my questions and couldn't have been more thorough when I picked up the car. all my questions and couldn't have been more thorough when I picked up the car. More

Our purchase experience was great, the salesperson was well prepared to answer all question. My family and I are very happy with the way we were treated from the time we walked in the dealership til the t well prepared to answer all question. My family and I are very happy with the way we were treated from the time we walked in the dealership til the time we drove our new car away. More

Leased a new GLI this week and couldn't be happier. This was my third VW from Donaldsons and the experience was just as great as the last two. My salesman Rob Cassero is always exceptionally easy to deal w was my third VW from Donaldsons and the experience was just as great as the last two. My salesman Rob Cassero is always exceptionally easy to deal with and gave me a great price on the car with no haggling necessary. I am rather picky and they did not have the exact car I wanted in inventory, but he was more than happy to locate one quickly and get it to me within a few days. I think in all, I was in and out of the dealer within a half hour. Couldn't have gone better. Delivery a few days later went just as smoothly. No games, no attempts at an upsell from the finance manager, no problems with the car, no stress. I highly recommend Rob and Donaldson's. No pressure, no games, an overall great experience. More

The level of customer service I received from the staff at Donaldson's VW was incredible. I have never felt more comfortable with a new car purchase. Darren Bruno went out of his way to make my visit a ple at Donaldson's VW was incredible. I have never felt more comfortable with a new car purchase. Darren Bruno went out of his way to make my visit a pleasure. I knew what I wanted when I walked through the door and that's exactly what I got. They didn't try to sell me something I didn't want. That was a breath of fresh air. The Donaldson's team & Darren Bruno get an A++ in my book. More

I was given exceptional service by Darren Bruno while purchasing my 2013 Passat SE. Darren provided me with all the necessary information for me to decide on which VW model would be suited for my needs. purchasing my 2013 Passat SE. Darren provided me with all the necessary information for me to decide on which VW model would be suited for my needs. Being a former customer of Donaldson dealership, I had received the most professional service whenever I had occasion to bring in my 2010 Jetta in for service. I would highly recommend others to visit Donaldson when they are ready to shop for a new vehicle. Regards, Teresa Puorro More

My salesman William (Bill) Felice was an honest, straight shooter. He matched the price I was looking to pay for my new 2013 VW Passat. The dealership was fair on the value of my trade-in vehicle and my ne shooter. He matched the price I was looking to pay for my new 2013 VW Passat. The dealership was fair on the value of my trade-in vehicle and my new car was delivered in a timely fashion, as promised. In addition, Robert and Camille in the Financing Department were friendly, efficient and helpful. I had visited other VW dealers while shopping for my new car. I decided to work with Donaldson's because Bill Felice gave such a great first impression. I have no regrets. Would definitely recommend this dealership. - Patty Gillard More