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East Hills VW of Sayville

Sayville, NY

4.7
1,204 Reviews

5700 Sunrise Hwy

Sayville, NY

11782

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Showing 1,204 reviews

July 14, 2014

New Golf Tom helped us pick the car we wanted. He beat out the other dealerships and really new what he was talking about. He was very friendly. More

by jlegolf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Banville
July 12, 2014

Donaldsons Gets an A+ The staff at Donaldsons was friendly and attentive. Darren Bruno was my salesperson and you could'nt have found me a better person to make my new car More

by GTI52872
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darren Bruno
May 27, 2014

New 2014 Jetta-S-white-purchase Evening... My name is Ruth Klug-Comiskey and I purchased a 2014 Jetta-S model on 05/26/14. Myself and my children worked with Darren Bruno, and I can More

by ruthcomiskey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darren Bruno
May 20, 2014

Great experience!!! Darren was extremely knowledgable about all Volkswagon products - He was informative, explained the differences between each model and did not pressur More

by janeslist
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patty (finance), Darren Bruno
May 17, 2014

Jetta Trade-in I found my experience at Donaldsons VW terrific, thanks to the help of J.R. Nichols & Pat Davis. I really wanted a straightforward trade-in quickly, More

by Luvlea13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
J.R. Nichols
May 01, 2014

Great experience I had a great experience both buying and picking up. I was not pushed and I felt like everyone did their best to present my best options and show me h More

by Ritabonicelli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JR, Rob and Pat
April 20, 2014

Excellent Service The staff at Donaldons was terrific. It was great having Rob Cassero as my sales person. I went to a few different dealerships, as well as other Volks More

by romansonarm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Cassero
April 18, 2014

The Best Car Buying Experience Ever! From the minute you walk in the door until the minute you drive away (in your new VW) you feel well received, treated respectfully and fairly with no More

by mskelly1757
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Zolyniak, Darren Bruno
April 16, 2014

New Passat Purchase I purchased a new VW Passat TDI and had an excellent overall experience. I would recommend this dealer to anyone considering buying a new VW> More

by wattejam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darren Bruno
April 11, 2014

Dishonest Emailed Tom Banville on a 2011 touareg vin: WVGFF9BP8BD003632. We agreed on a price via email. I asked Tom if there was any paint work on the vehicle More

by Jmk9911
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Thomas Banville
Apr 11, 2014 -

East Hills VW of Sayville responded

Dear jmk ....my name is Steven fulco I am the General manager of sales operations at Donaldsons Vw/Subaru. I am very sorry for your experience at Donaldsons. We strive to put the best product out that we can. The car fax on that particular vehicle is clean and shows no accidents. I will further look into the vehicle for any damage.if you would like to speak further about that car or any other concerns I can be reached at 631-590-5212. I always appreciate people's feedback as it helps us do better. We are a family owned business since 1955 on long island and i can assure you we would never put a vehicle out with known damage. Respectfully Steven Fulco

Apr 11, 2014 -

East Hills VW of Sayville responded

Dear jmk ....my name is Steven fulco I am the General manager of sales operations at Donaldsons Vw/Subaru. I am very sorry for your experience at Donaldsons. We strive to put the best product out that we can. The car fax on that particular vehicle is clean and shows no accidents. I will further look into the vehicle for any damage.if you would like to speak further about that car or any other concerns I can be reached at 631-590-5212. I always appreciate people's feedback as it helps us do better. We are a family owned business since 1955 on long island and i can assure you we would never put a vehicle out with known damage. Respectfully Steven Fulco

Apr 14, 2014 -

Jmk9911 responded

If a customer can point out paint work on one of your vehicles, I find it hard to believe that trained professionals at your facility had no idea that the car was repaired and repainted.

Apr 14, 2014 -

Jmk9911 responded

I'm sure that since you now know that the blue 2011 touareg on your lot has been repainted , you will divulge this information in the listing. Since you are an honest dealership I would expect you to be upfront with potential customers now that you are aware of the situation.

Apr 15, 2014 -

Jmk9911 responded

I love how the story changes from "we would never sell a car thats been in an accident or repainted" to "every car has some type of paint work". Guess what?? Not every car has some type of paint work. I have owned over 40 vehicles and guess what ?? None had paint work. So which is it?? Obviously Donaldsons sells cars that were repainted and or in accidents because theyre trying to sell one right now. The blue touareg vin: WVGFF9BP8BD003632 has been repaired and repainted. Just because carfax does not show any accidents, does not mean an accident did not occur. Every dealer knows this and tries to play dummy when confronted by saying "well it has a clean carfax". Bottom line is Donaldsons is selling cars that have been repainted and lying to customers about it.

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