East Hills Subaru of Sayville

SAFETY SCAM ALERT My biggest concern with East Hills Subaru of Sayville is SAFETY. I brought my vehicle in for an active passenger seatbelt/SRS airbag issue. After paying for work on this safety system, Subaru of Sayville is SAFETY. I brought my vehicle in for an active passenger seatbelt/SRS airbag issue. After paying for work on this safety system, I left with the same problem unresolved, including the constant seatbelt chime and an SRS system that may not operate properly in a collision. I had already received a professional diagnosis using factory-standard diagnostic equipment and provided East Hills with the fault codes. They wanted another $300 diagnostic fee, which I declined. I paid East Hills to perform the complete work and applicable Subaru factory procedures associated with replacing the seatbelt receptacle—not simply install a part and clear a code. Most concerning, their own technician states in the service video that replacing the receptacle DID NOT resolve the problem. The technician does not mention performing the applicable SRS/occupant-detection re-zero calibration, and neither does my receipt. Yet the paperwork states the repair was completed to factory-standard satisfaction and that the vehicle was test-driven, despite the odometer not changing. When I asked for documentation confirming the re-zero calibration was performed, they could not provide it. The same warnings and fault codes remained, and I was told I would have to pay another $300 diagnostic fee, even if the issue involved the work I had just paid for. All I wanted was documentation showing the complete repair and applicable factory procedures were performed. Instead, my calls and emails eventually went unanswered. I paid for a safety-related repair, their own technician acknowledged the problem remained, and I still cannot get documentation confirming the questioned calibration was performed. Based on my experience, I would not trust East Hills Subaru of Sayville with another repair and will not return. More

This store was fabulous. I decided on the car I wanted. I called and spoke to Gene, the general manager, who gave me a great price over the phone. No haggle. Excellent price. I decided on the car I wanted. I called and spoke to Gene, the general manager, who gave me a great price over the phone. No haggle. Excellent price. I told him I wanted the car. He told me what documents he needed, plus he texted me a credit app. I completed the credit app, secured the documents and insurance and my wife and I went there at 3. Paul showed my wife the car and set up her Bluetooth and the Subaru app. Darlene handled the finance paperwork like a pro. We drove off in our new Outback at 4. Thanks to Gene, Paul, and Darlene for making the day such a success! We really appreciate it. Phil & Renee More

I purchased a 2026 Subaru Ascent on July 20, 2026 from East Hills Subaru. My sales person was Jason Behlen. Words can not express the care and professionalism Jason showed to myself and my husband. He w East Hills Subaru. My sales person was Jason Behlen. Words can not express the care and professionalism Jason showed to myself and my husband. He was knowledgeable and extremely patient with all of our questions. He continues to check in to see how we are enjoying the car. I highly recommend this dealership and to definitely ask for Jason Behlen to help you with your purchase. Wonderful man!! More

Jack Simon went out of his way to troubleshoot my car problem. He was a pleasure to deal with. Thank you again, Jack. Virginia Hutchinson problem. He was a pleasure to deal with. Thank you again, Jack. Virginia Hutchinson More

I cant say enough about our sales person Jayson Behlen! He is a superstar!! Really! He is so personable and professional. The attentive detail, the follow up and follow through was/is exceptional! It was He is a superstar!! Really! He is so personable and professional. The attentive detail, the follow up and follow through was/is exceptional! It was like buying a car from a trusted relative. AND, he walks so fast he could be an Olympic speed walker😊 On top of Subaru being a top rated automobile its service department at the Sayville location was very friendly. I had a fantastic experience from the time i initially entered the door to when I drove off the lot with my new, red Crosstrek! Will recommend this branch and Jayson to my friends and family through social media. More

Excellent experience from start to finish. No judgement, full transparency and absolutely no pressure as you typically would feel at a dealership from experience at least. Extremely satisfied No judgement, full transparency and absolutely no pressure as you typically would feel at a dealership from experience at least. Extremely satisfied with the treatment received and walked away with a beautiful new car. Thank you Bill and Diane! More

Helpful and friendly great selection of vehicles was a pleasure dealing with the salesman thank you pleasure dealing with the salesman thank you More

Dominique was very pleasant to deal with and made the purchase very easy. She did a terrific job and was very knowledgeable about the car .Thank You purchase very easy. She did a terrific job and was very knowledgeable about the car .Thank You More

The staff was very diligent in answering all my questions. The paper work was completed in about 24 hours and I was able to pick my car the next day. questions. The paper work was completed in about 24 hours and I was able to pick my car the next day. More

Great experience buying a car! Rich Lamar was great! Professional, courteous, and informative without feeling pressured. Thanks Rich and West Sayville Subaru! Love my Crosstrek! Rich Lamar was great! Professional, courteous, and informative without feeling pressured. Thanks Rich and West Sayville Subaru! Love my Crosstrek! More