East Hills Subaru of Roslyn

Same part broke twice, leaving car undriveable My dad and i had a positive experience with our car purchase here. This review is only for their service center. About a year and a half ago, my My dad and i had a positive experience with our car purchase here. This review is only for their service center. About a year and a half ago, my 2015 subaru left me stranded. It would not go into any gear out of park. Subaru service tow never came to my assistance after being called. My own mechanic had to drive out to where i was stuck to help me. When i brought it into East hills service department, they claimed it was a defective part. They replaced it and promised me it would not happen again. Fast forward to a few weeks ago. Guess what? It happened again. My subaru left me completely stranded in the middle of the night in the middle of a less than charming NYC block. It suddenly would not change gears. I was stuck in park in the middle of the street after midnight. Since the same thing has happened before, I knew to try pushing a button under the gears. My dad rushed over to where i was with a bunch of different screwdrivers. Said button could be reached by inserting something into a hole under the gears (a screwdriver). This was the only way to get my 2015 car to change gears/drive. I shouldn't have had to go through that (twice). I brought it in to the East Hills dealership for servicing again. They have no record of them ever replacing the part before. How convenient. They replaced the part AGAIN (no charge), but I am sure it's only a matter of time til my Subaru leaves me stranded AGAIN. Rewind back to October. I went in for an inspection and oil change. Service deprtment employee Leon "recommended" and told me i absolutely needed the work done or i would be destroying parts of my car. Leon was "recommending" $1000 worth of unnecessary repairs and replacements. Even the other SUBARU service guy standing by the desk couldnt hide the look of shock and disbelief on his face at what I was being told. Luckily for me, I checked my Subaru manual and saw that much of the work being recommended was for a car that had gone WAY more than 19k miles. After checking my car, my trusted famiily mechanic agreed that none of that "recommended" work had needed to be done. I avoided being "convinced" into the work, but recently when I was at the dealership again, I overheard Leon "recommending" a customer into hundreds of dollars of work. I even overheard the female customer saying "but I just let you guys replace that last time." True, i dont know the whole story there. However, the experience and condescending way he spoke to her were so similar to my experience with him, that I can't help but make some logical assumptions. To sum it up, I would say that overall the sales team and managers seem to be honest, kind, and helpful. Everyone seems friendly. However, I would not recommend coming here for any servicing, especially if you are someone who isn't mechanically inclined/knowledgeable or seems like they could be easily "recommended" into unnecessary work on their car. I just do not like that feeling- as though I can't bring my car in for servicing without having unnecessary work "recommended ." More

We're converts! After driving trusty Corollas for 30+ years we decided to upgrade to an AWD vehicle. After a lot of research, we wanted to test drive a Crosstrek to c After driving trusty Corollas for 30+ years we decided to upgrade to an AWD vehicle. After a lot of research, we wanted to test drive a Crosstrek to compare with a Toyota Rav4. Bob Goldman made the process easy and painless. He understood we were comparing cars, and did not pressure us in any way. We ended up choosing the Crosstrek and are very happy with it. Bob’s easygoing, friendly manner and expertise helped sway our decision. We felt we got a fair deal, and would refer anyone to him. The overall experience at East Hills Subaru was great. More

Magnificent Customer Service! In December 2016, we purchased a 2017 Outback from East Hills and the entire experience (initial meetings, closing the sale, delivery, and subsequent In December 2016, we purchased a 2017 Outback from East Hills and the entire experience (initial meetings, closing the sale, delivery, and subsequent service) was extraordinarily positive! Everything their sales & management team said they would do, they did!! That car was recently totaled in an accident (but I wasn’t since I was driving a Subaru!) so I returned to East Hills (I did not even think of going anywhere else...) to purchase a 2018 Outback. Three days later, my excellent salesman called me to announce that they had located the exact car we we’re looking for!! A little more than 24 hours later, the car was in my driveway. (Winston did a fantastic job of “prepping” our new car!). Very difficult circumstances were turned into an amazingly positive experience, thanks to the magnificent East Hills team - beginning with my salesman. I have recommended this dealership to everyone I know who is thinking of buying a Subaru. One more thing: Since my dealership is located on a very busy road, my salesman went out to monitor traffic to ensure that it was safe for me to pull my new car out of their lot...and that happened with BOTH purchases (Phil this time...Anthony the first time)!!! They are the epitome of customer service...and they have a customer for life!! More

Excellent experience Michael Monteforte was excellent. I test drove two cars and he explained everything about each car I drove.. went over the figures patiently to give a Michael Monteforte was excellent. I test drove two cars and he explained everything about each car I drove.. went over the figures patiently to give an idea how much the financing would be monthly. On the purchase day he went over the car and answered all my questions he spent about an hour with me going over the car. More

Painless experience Steve Radow helped make my car purchase an easy non pressured experience. He was very patient as I neurotically and repeatedly asked him questions ab Steve Radow helped make my car purchase an easy non pressured experience. He was very patient as I neurotically and repeatedly asked him questions about my new Subaru. I totally recommend Steve - he’s knowledgeable, friendly, and will walk you through the car selection process and the learn-what’s-going-on -with-all-these-features education. Plus, I live my car. Thanks, Steve More

Best Ever Been looking at getting a Subaru for years and finally pulled the trigger on a 2018 Subaru Forester and couldn’t be more happy. Met with Jamie Borack Been looking at getting a Subaru for years and finally pulled the trigger on a 2018 Subaru Forester and couldn’t be more happy. Met with Jamie Borack and it was the best experience ever... EVER!!! It did not feel like I was buying a car from a typical sales person... My wife and I became instant friends with Jamie and felt more than comfortable during the whole process. She laid every detail out and all the options and made it as simple as it could be. Also need to give a shout out to Gino for locating the exact color that I wanted. Thanks again Jamie, Gino and Jason for everything!!! #jamieboracksales More

Go see Jamie she’s the This is my second experience with Jamie Borack who in my opinion is the best salesperson at East hills Subaru in Roslyn — her knowledge of the vehicle This is my second experience with Jamie Borack who in my opinion is the best salesperson at East hills Subaru in Roslyn — her knowledge of the vehicle - her tenacity with finding the right vehicle I specifically wanted and made the process as painless as possible with buying a new car - we are officially a Subaru family for life. Make sure you go ask for Jamie when you stop because she goes the extra mile for her customer and is always accessible to her customer. Ps she even picks you up for the train station :) More

Thank you Jamie Just my new 2018 Subaru Forester in white right off the showroom floor. I was lucky enough to have been introduced to Jamie Borack!!! She’s so bubbly Just my new 2018 Subaru Forester in white right off the showroom floor. I was lucky enough to have been introduced to Jamie Borack!!! She’s so bubbly and sweet she explained everything and made sure I was happy with my purchase. She was honestly the reason I bought the car honestly. Was at another dealership and Jamie impressed me so much with her honesty :) thank you east hills Subaru and Jamie :) More

Dealership was simply amazing East Hills Subaru was amazing. Jamie Borack our salesperson was amazing. I went with my mother to help my mother buy a new car. She was amazing, liste East Hills Subaru was amazing. Jamie Borack our salesperson was amazing. I went with my mother to help my mother buy a new car. She was amazing, listened to all my mothers questions and really took the time to help her. Anybody in the market for a new car, I highly recommend Jamie and East hills Subaru! More

Thank you jamie!!! Awesome experience! Jamie was so helpful & friendly & she went out of her way to make sure I got everything I wanted & then some. She couldn’t have ma Awesome experience! Jamie was so helpful & friendly & she went out of her way to make sure I got everything I wanted & then some. She couldn’t have made it any easier to drive away in my perfect car!! Make sure you only ask for jamie !!! Thank you east hills for making it smooth experience !! More