East Hills Subaru of Roslyn

Very disappointed Be aware of East Hills Subaru. I went there other day with all intentions of buying a car for my daughter. When I arrived I was not greeted or approa Be aware of East Hills Subaru. I went there other day with all intentions of buying a car for my daughter. When I arrived I was not greeted or approached by anybody. I waited for about 10 minutes then walked up to the counter and asked for help from some big guy that was sitting that called him self the sales manger. I told him that I had been waiting for a while to talk to someone. He Said sorry sir we are very busy. Nobody was in the showroom by the way. He said will get you someone in a Minute. Knowing that I was waiting the whole time cause he laid eyes on me and never even said hello or offered to help or get me help. I couldn’t believe this guys demeanor he was acting like he was doing me a favor. Finally someone approached me and sad can I help you. He Didn’t even say hello ask me my name or tell me his. We went directly to his desk to sign a test drive waiver or something. He Did not go over any of the safety features which is most important since this car is for my daughter who is a new driver. I couldn’t believe it. I went on a test drive anyway and loved the car. When we got back I asked him for some numbers. he gave me some numbers which were fair. I asked him if that was the best price you can do cause a was given a better price from another dealer. He said to wait a minute let me talk to my boss. The manager that ignored me when I first arrived came over standing over me and said hi I’m Phil what do we got to do to make you happy. I told him to give me a little better price cause I was able to get a slightly lower one than you offered me. He abruptly said where are you going service the car because if you don’t buy it here you can’t service it here or use our loaners cars. I wonder if Subaru corporate knows that he says this as a sales tactic. I don’t think they would be happy about it. Needless to say all I was looking for was another $200 to $300 off and he didn’t realize that cause he was so caught up on we’re I was servicing my car. I cannot believe in this day and age that your company would have someone like that representing your store and brand. Your future will Not prosperous one with this guy working there. Also your salespeople need to be trained. Needless to say I left there went to Grand Prix Subaru was treated like a gentleman and took the car the same day with no hassles. Very Disappointed More

Great dealer I had a great experience here! Very good communication, they are very professional! I would recommend this dealer to anyone looking for a great car I had a great experience here! Very good communication, they are very professional! I would recommend this dealer to anyone looking for a great car and a good car buying experience. They are very honest and up front. More

Jamie is a rockstar! My husband recently was in a car accident and wanted to get a new Subaru. We met with Jamie and immediately felt comfortable. He received his new fore My husband recently was in a car accident and wanted to get a new Subaru. We met with Jamie and immediately felt comfortable. He received his new forester and loved it. I ended up shopping for myself without even knowing it. A few weeks later I received my custom crosstrek. Jamie and the East Hills team were amazing and made the process so easy and effortless. I would recommend her for everyone. She made the experience so fun. More

Great service Chris and Jayson were very helpful. Friendly service. Staff was very nice and made us feel comfortable about shopping without pressure. I recommend sh Chris and Jayson were very helpful. Friendly service. Staff was very nice and made us feel comfortable about shopping without pressure. I recommend shopping here. More

So easy and pleasant. Stress free Chris made buying our new car a positive experience. I usually hate this process ! Not at East Hills Subaru. Chris was honest and very knowled Chris made buying our new car a positive experience. I usually hate this process ! Not at East Hills Subaru. Chris was honest and very knowledgeable. Made us feel comfortable and confident in our choice. Highly recommend More

Completely Satisfied! Anthony Applewhaite answered all my questions and concerns plus added valuable information to the whole process. I will definitely come back to purcha Anthony Applewhaite answered all my questions and concerns plus added valuable information to the whole process. I will definitely come back to purchase a second vehicle in the future. More

2018 Crosstrek Anthony was extremely helpful in the purchase process. He listens to what the customer requests, and is very knowledgeable. He took me on a test drive Anthony was extremely helpful in the purchase process. He listens to what the customer requests, and is very knowledgeable. He took me on a test drive of the 2018 Crosstrek. I told him which options and color I wanted and he made sure I got the car I was looking for as quickly as possible. When I picked up my new Crosstrek, Anthony spent a lot of time reviewing all the features with me and showing me how everything worked. He paired my cell phone with the Bluetooth in the car. The process was easy and pleasant because of Anthony. More

Smoothe car buying experience By far the best car buying experience to date. Jamie borack was upfront and honest from the first meeting that why I decided to come back and purchase By far the best car buying experience to date. Jamie borack was upfront and honest from the first meeting that why I decided to come back and purchase the Subaru crosstrek from. She spent extensive time going over the vehicles features and made sure I was comfortable leaving. I will refer her to all my friends and family especially coworkers. Officially part of the Subaru family !!! Thank you Jamie More

Excellent location and attentive staff This dealer ship was located close to my home and they had a good inventory of WRXs, which is what I was looking for. I worked with Vish Sukar at the This dealer ship was located close to my home and they had a good inventory of WRXs, which is what I was looking for. I worked with Vish Sukar at the dealership who was great and not pushy, like other places that I went to. The sale process was quick and not drawn out with a smooth delivery of my new WRX! More

Same part broke twice, leaving car undriveable My dad and i had a positive experience with our car purchase here. This review is only for their service center. About a year and a half ago, my My dad and i had a positive experience with our car purchase here. This review is only for their service center. About a year and a half ago, my 2015 subaru left me stranded. It would not go into any gear out of park. Subaru service tow never came to my assistance after being called. My own mechanic had to drive out to where i was stuck to help me. When i brought it into East hills service department, they claimed it was a defective part. They replaced it and promised me it would not happen again. Fast forward to a few weeks ago. Guess what? It happened again. My subaru left me completely stranded in the middle of the night in the middle of a less than charming NYC block. It suddenly would not change gears. I was stuck in park in the middle of the street after midnight. Since the same thing has happened before, I knew to try pushing a button under the gears. My dad rushed over to where i was with a bunch of different screwdrivers. Said button could be reached by inserting something into a hole under the gears (a screwdriver). This was the only way to get my 2015 car to change gears/drive. I shouldn't have had to go through that (twice). I brought it in to the East Hills dealership for servicing again. They have no record of them ever replacing the part before. How convenient. They replaced the part AGAIN (no charge), but I am sure it's only a matter of time til my Subaru leaves me stranded AGAIN. Rewind back to October. I went in for an inspection and oil change. Service deprtment employee Leon "recommended" and told me i absolutely needed the work done or i would be destroying parts of my car. Leon was "recommending" $1000 worth of unnecessary repairs and replacements. Even the other SUBARU service guy standing by the desk couldnt hide the look of shock and disbelief on his face at what I was being told. Luckily for me, I checked my Subaru manual and saw that much of the work being recommended was for a car that had gone WAY more than 19k miles. After checking my car, my trusted famiily mechanic agreed that none of that "recommended" work had needed to be done. I avoided being "convinced" into the work, but recently when I was at the dealership again, I overheard Leon "recommending" a customer into hundreds of dollars of work. I even overheard the female customer saying "but I just let you guys replace that last time." True, i dont know the whole story there. However, the experience and condescending way he spoke to her were so similar to my experience with him, that I can't help but make some logical assumptions. To sum it up, I would say that overall the sales team and managers seem to be honest, kind, and helpful. Everyone seems friendly. However, I would not recommend coming here for any servicing, especially if you are someone who isn't mechanically inclined/knowledgeable or seems like they could be easily "recommended" into unnecessary work on their car. I just do not like that feeling- as though I can't bring my car in for servicing without having unnecessary work "recommended ." More