East Hills Subaru of Roslyn

Great experience overall, with one exception After an initial visit and discussion with one of the sales consultants, we were given a fair deal for a lease of a new Forester. Our main contact on After an initial visit and discussion with one of the sales consultants, we were given a fair deal for a lease of a new Forester. Our main contact on that first visit was Darren who was great to work with, friendly and knowledgeable. Once everything was agreed, we went back the following week to pick up the car. Darren was not in that day and we worked with his colleagues Sam and Steve (who we had also met the first time) as well as Phil. Steve was very helpful and explained the basics of the vehicle and went through the different service and support options. Phil was also very helpful in guiding us through the paperwork and documentation. The reason I am knocking one star of the rating was because of our interaction with Sam. From the beginning, he started questioning our agreed arrangement from the previous week and, even though we had agreed to pay more as a down payment to include some fees, he kept questioning this and saying these fees were payable in addition to the agreed down payment. That may normally be the case, but as we had not bought a car before in NY, we did not know exactly how the fees worked and had requested an all-encompassing down payment quote to include everything. We had been given a verbal (and written) agreement by someone from one of his colleagues and his manager that Sam was now questioning. Worse than that, he quickly became very rude and kept interrupting us and talking over us, not letting us give him our version of the events and the discussions that had taken place the week before - in his absence. Maybe he was just having a bad day, but this does not justify such unacceptable behavior. It is also plain awful customer service. In the end it was all sorted out by his colleagues and manager, however his attitude spoiled an overall great experience with everyone else at this dealership. Hopefully it was a one-off, but at the very least an apology (which was never received) would have been appreciated. Many thanks again to Darren, Steve and Phil! More

Excellent Customer Service from Phillip Price I came in to buy a car for my son. Mr. Price greeted us with respect and was very patient in the selection process. He catered to the needs of my so I came in to buy a car for my son. Mr. Price greeted us with respect and was very patient in the selection process. He catered to the needs of my son and provided thoughts and opinions in order to help us make the proper selection. I could not have asked for a better sales representative. Mr Price is a nice person and provided excellent customer service. I will definitely recommend him to friends and coworkers and will most definitely consult him on my next car purchase. More

Great experience with Vish We came in with for an advertised lease deal on a 2018 Impreza. Although they were out of the 2018 model, they honored the advertisement for a simila We came in with for an advertised lease deal on a 2018 Impreza. Although they were out of the 2018 model, they honored the advertisement for a similar 2019 Impreza that was being received in 2 weeks so placed a deposit on the car. We went in 2 weeks later and got the car as advertised, with no hidden fees or added delays. Was a great experience with Vish and East Hills Subaru. More

East Hills Review Subaru East Hills is conveniently located for me, was greeted very nicely, Phillip Price was most patient, knowledgeable and I highly recommend Philli Subaru East Hills is conveniently located for me, was greeted very nicely, Phillip Price was most patient, knowledgeable and I highly recommend Phillip Price with East Hills Subaru Dealership. More

Excellent car buying experience We found this dealership on cars.com. We were looking for a preowned Forester. We were directed to Steve Radow who patiently and thoroughly answered a We found this dealership on cars.com. We were looking for a preowned Forester. We were directed to Steve Radow who patiently and thoroughly answered all of our questions. He then had questions for us which truly helped us clarify exactly what we were looking for! His friendly, knowledgeable, no pressure manner gave us the confidence to go forward with our purchase. We are now the very happy owners of a Subaru Forester, and we highly recommend Steve and the East Hills Subaru Dealership. More

Very good service It was my second time purchasing a vehicle and was very satisfied treated very good. Got the car I wanted. Never felt great driving a Subaru. It was my second time purchasing a vehicle and was very satisfied treated very good. Got the car I wanted. Never felt great driving a Subaru. More

Great car buying experience! Michael Monteforte was very knowledgeable and spent a lot of time walking through the details of the features in my new Forester. He respected the d Michael Monteforte was very knowledgeable and spent a lot of time walking through the details of the features in my new Forester. He respected the decision making process instead of pushing for a pressure sale and, instead, simply pointed out all the great things Subarus are known for. Would recommend this dealership to my family and friends. More

Subaru Impreza I had a great experience at Subaru East Hills. Michael was extremely helpful and knowledgeable. Having been in the service industry and sales, I appre I had a great experience at Subaru East Hills. Michael was extremely helpful and knowledgeable. Having been in the service industry and sales, I appreciate good service and not being pushed. It's my first car that I ever owned (at the age of 42!) and I am enjoying the experience. More

told entitled to 2 free oil changes, then $40, now said no I was told when leased the car by jayson schrager entitled to 1st 2 oil changes free, then $40. went for 1st service and told not entitled to it. Also I was told when leased the car by jayson schrager entitled to 1st 2 oil changes free, then $40. went for 1st service and told not entitled to it. Also have been emailing and leaving messages with sales person Stacey and she has never answered my emails or phone messages. Had to pay $54.95 instead of free. Talked to friends who have bought in bayside, glen cove, and another dealership and they all received what i was promised More

Good customer service. Sales person very knowledgeable of vehicle. He never rushed me and made me aware of important considerations. I will purchase from this dealer when r Sales person very knowledgeable of vehicle. He never rushed me and made me aware of important considerations. I will purchase from this dealer when ready. More