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East Hills Subaru of Roslyn
Roslyn, NY
756 Reviews
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Showing 756 reviews
March 24, 2022
Ok, I’ve given them a five star rating, now here’s the skinny of the experience my wife and I had at East Hills Subaru. Buying a car is complicated process no matter what you do. This process is shepherde skinny of the experience my wife and I had at East Hills Subaru. Buying a car is complicated process no matter what you do. This process is shepherded by salespeople who earn commission, so who you get is important. At East Hills Subaru, the salesperson we got was Jeff Olson, and later Sol Park. Both were friendly and professional. They both listened to what we needed and laid out the decisions we had to make in plain language with minimal sales pressure. Hard to ask for more than that. You should definitely: - Do your homework and be prepared to walk away if you need to. - Listen to their advice, maybe you had some misconceptions about a vehicle or terms. Still up to you, but always good to get information before deciding. - Make a list of things that are non-negotiable to you and what isn’t. - Get the price of the car first, then talk about how you’re going to pay. Things I liked: - No made up charges (e.g., advertising fee, delivery fee, etc.) - No high-markup charges (e.g., Nitrogen filled tires, decal packages, etc.) - Quickly got down to offer a price for two vehicles we were considering. - Our salesperson Jeff was ok with us taking our time and also gave us space to discuss things on our own. Jeff didn’t panic or pressure us when we decided to leave to eat lunch and talk it over. - Sol was very patient and explained what he was doing at every step. Both Jeff’s and Sol’s processes were very transparent. - Overall, as a former salesperson of various things, I can say that neither Jeff nor Sol were pushy or used any cliche sales techniques. We had one bone of contention and after short discussion Jeff made it happen quickly, saving a trip back and a lot of hassle. Things I didn’t like: - No one likes paying more than MSRP, but times are what they are and while at lunch I did some more legwork and found that we would wind up paying more at all or most of the other dealers in the LI/NYC/Hudson Valley area. So happy, not really, satisfied over this issue, grudgingly. - I felt that asking to test drive the car that I was going to purchase wasn’t a huge ask. East Hills has a small lot and keep some inventory off-site about 3 miles away. That being the case though, having staff ready to make a test drive request happen at any time is essential. That’s more on management and planning than the sales staff. Jeff saw that it was important to us and made it happen. - My wife had read something about the drive train of one year having a technical problem. That was never addressed head on with an answer. Just “We’ve never had that issue.” kind of response. That made me a bit uneasy. In the internet age, have an answer. Not having an answer, or a pat this-thing-doesn’t-exist is a negative IMHO. Honestly Subaru Corporate should provide answers like that from a sales enablement perspective, and not leave salespeople out in the cold. Not really a salesperson ding, but more of a sales material shortcoming of management/corporate. Conclusion: Would I recommend? Yes, I felt good about the purchase and would come back. We got a lot of honest and good advice that helped us make this purchase. The dealership was has some pressure, but this experience was by no means a high-pressure sales environment. What pressure there was came mostly from the high value of the thing being purchased and the nature of that process. Good job Jeff and Sal! Thanks for all the hard work! Prolog: I pulled into a 7/11 parking lot to pick up something and a guy in a Subaru Forester rolled down his window and complimented me on the new Crosstrek. He said he was jealous and was thinking about checking it out. I had no hesitation about directing him to East Hills; although, he said he knew someone at another dealership. I haven’t owned a car before, my wife hasn’t owned one in more than 20 years, and we didn’t expect it to be such a tribal experience ;-) More
by vadermoss
Employees Worked With
Jeff Olson
February 12, 2022
Purchased an Outback from them.. biggest mistake of my life. Dealer Jeff was incompetent, didn’t know anything about the car - guaranteed us the financing promo only for the finance guy to tell us absolut life. Dealer Jeff was incompetent, didn’t know anything about the car - guaranteed us the financing promo only for the finance guy to tell us absolutely not. service even worse, can’t even get a call back when I had an issue. They offered a free oil change I chose to pay somewhere else so I didn’t have to go back. They booked an oil change for me 6 months after I picked up the car. Took it to another dealer and they said “they should have booked you at 3k miles the oil is temporary”. Now I need more maintenance because east hills doesn’t know what they’re doing. Do yourself a favor and NEVER work with them. They charge over MSRP because they “have to”, to give you a car they lie about, at a crazy price. Run as far away as possible, all they care about is asking you to leave a good google review .. must have been asked 3x. But when I told them the brand new, factory built, car I ordered had a broken piece of plastic by the gas pedal.. no response More
by Dandy1234
Employees Worked With
Jeff Olsen
September 13, 2021
My friends had purchased two vehicles previously from East Hills Subaru’s Anthony Applewhaite, and highly recommended him. When it was time for me to bite the bullet and purchase a new used car, they in East Hills Subaru’s Anthony Applewhaite, and highly recommended him. When it was time for me to bite the bullet and purchase a new used car, they introduced me to him. I am very glad they did! Anthony spent time getting an idea of what I was looking for price and feature-wise. He patiently gathered information, and then it was time to go out and look over potential possibilities. We quickly narrowed it down to two cars, and although almost the same price-wise, one clearly had the advantage of a premium package and therefore more bells and whistles. He explained the many features and set up the Bluetooth for my phone. I am so glad I took my friends’ advice and had Anthony help me. Although it was a busy day, Sol in the finance department was also excellent, taking the time to figure out the best deal he could get for me with monthly payments that wouldn’t break my bank. All in all East Hills Subaru was professional and stress-free, from the time I was warmly greeted walking through the front door until I drove away with my new car! I highly recommend the great team at East Hills Subaru! More
by JeanL
Employees Worked With
Sol in the Finance Dept, Anthony Applewhaite
September 04, 2021
Anthony was beyond professional, knowledgeable, and helpful when I met with him. He knew all about the 2021 Ascent and it was a pleasure working with him. In addition, Sol, from the finance department helpful when I met with him. He knew all about the 2021 Ascent and it was a pleasure working with him. In addition, Sol, from the finance department was amazing in explaining how the loan works as well as the warranty options. It was an absolute pleasure to work with both these men. More
by Levinej1122
Employees Worked With
Sol , Anthony Applewhaite
April 06, 2021
Mr. Anthony was a pleasure to work with because he truly values his customers. He was extremely helpful, patient, efficient and kind throughout the whole buying process. Additionally, he was knowledgeable a values his customers. He was extremely helpful, patient, efficient and kind throughout the whole buying process. Additionally, he was knowledgeable about Subaru and offered resources. More
by ghilopez00
Employees Worked With
Anthony Applewhaite
December 30, 2020
I had the worst experience while leasing a Subaru forester at east hills Subaru. After shopping all over for the forester, I was offered a quote for 12k miles/year for 3 years with a monthly lea forester at east hills Subaru. After shopping all over for the forester, I was offered a quote for 12k miles/year for 3 years with a monthly lease price of $ 365.00,the salesman joseph agreed to the specifications I had requested for & we were on the same page with all the conditions & it was almost late 8pm, I was asked for a credit\ debit card to be charged with $ 500.00 for blocking & keeping the vehicle for me as we had spoken , I insisted that I will come down personally to the dealership to finish of the transaction. everything was done as discussed & I had signed the check for the monthly payment & was almost about to sign the lease agreement, one of the senior boss came & said "sorry, we cannot give you the vehicle at $365.00 for 12k miles\year, if you want I can give you the same price for 10k\year",And he was kind of abusive & really not well mannered about addressing the mistake they committed about promising a price to the customer & when the customer arrives to pick the vehicle , they were changing the price & not ready to offer the price quoted by the salesman where he had given me the price quote in an email.Inspite of showing the proof of the quote to the senior manager , he was not ready to oblige, & I had wasted my time in going to the dealership & coming back home empty handed after feeling bad by the unethical behaviour of the staff . More
by BOBBY
Employees Worked With
joseph Di Leo , salesman
September 30, 2020
Stress free dealership 😅Anthony Applewhaite was my Stress free dealership 😅 Anthony Applewhaite was my Subaru Guru and made the process of choosing and buying my new Outback xt touring easy. The mana Stress free dealership 😅 Anthony Applewhaite was my Subaru Guru and made the process of choosing and buying my new Outback xt touring easy. The manager and finance guy also seem to do their best to have things go smoothly More
by Driving Outback xt
Employees Worked With
Manager and Sol , Anthony Applewhaite
September 08, 2020
If you are in the market for a Subaru ,Christopher is the best . My boss Craig had gotten 2 cars for our company through Chris and introduced me. Chris got me the exact car I wanted in a few days. He i the best . My boss Craig had gotten 2 cars for our company through Chris and introduced me. Chris got me the exact car I wanted in a few days. He is fantastic to deal with. The entire team at East Hills are first rate Dennis was very helpful and Sol is great More
by efrainc68
Employees Worked With
Sol, Chris Pettinato, Dennis Baquiran
September 02, 2020
my sales person was Caroline Iovino. My experience was extremely pleasant. Caroline was very helpful and she helped me pick out a beautiful car. I would recommend her. Frances Augresani extremely pleasant. Caroline was very helpful and she helped me pick out a beautiful car. I would recommend her. Frances Augresani More
by Hunybuns
Employees Worked With
Caroline Iovino
July 27, 2020
Very good experience Let me start out by saying this was one of the few dealerships that we went to where everyone was wearing masks when they walked around and when cust Let me start out by saying this was one of the few dealerships that we went to where everyone was wearing masks when they walked around and when customers were anywhere in the area. They supplied wipes and sanitizer since it is covid time. Jeff Olson was our salesperson. We went to his cubicle which was glass and wood partitions, and he wiped down our chairs throughly. It was a No Pressure situation which was a welcome unexpected change. He was friendly, professional and a nice guy. He knew his stuff and could answer all questions about the car. we knew what we wanted and he gave us what we thought was a fair price. It was very easy to do business with Jeff and East Hills Subaru. In this crazy time they made us feel safe and taken cared of. Thank you. More
by Ebriton
Employees Worked With
Jeff Olson
