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East Hills Chrysler Jeep Dodge Ram SRT
Greenvale, NY
3,282 Reviews
Welcome to East Hills Chrysler Jeep Dodge Ram!
Since 1975, East Hills has been satisfying the automotive needs of New York families. We are a family owned dealership and we are pleased to say we have many employees with us for more than 20 years.
We are proud to carry the impressive line-up of Chrysler products, including Jeep, Dodge, and Ram.
Standard with every vehicle purchase is our exclusive customer rewards program. Benefits of membership include:
Members-Only Parts & Service Pricing
FREE Annual NYS Inspections
FREE Loaner Cars
FREE Shuttle Service
FREE Towing Program
And a whole lot more!
Pay Less. Get More. Period.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 3,282 reviews
June 12, 2009
Edward Whiffen says he has been in the business 24 years, and he has come to the conclusion the customer is almost always wrong. He deeply resents people who come to his showroom to try to negotiate the best and he has come to the conclusion the customer is almost always wrong. He deeply resents people who come to his showroom to try to negotiate the best price on a new car for their hard-earned money. He will flat out tell you that the problem with the business is people who come in to a new car showroom looking for a better price than the "fair" price they are given by the sales rep. I think poor Ed needs to find a new line of work where he does not have to interact with people, or, he may need anger management therapy to deal with those potential customers who have the audacity to make an offer lower than the "fair" price he will give you. Don't even think about challenging the "fairness" of his price, since he will accuse you of trying to elminate the profit the dealership is entitled to. The trouble is, consumers have no idea how dealers price their cars, making the buying experience problematic and tedious at best. Car dealers have created their own pricing mess, but Mr. Whiffen certainly doesn't see it this way. My brief encounter with him was unpleasant, and you may wish to avoid this experience. He is the new car salesman version of the famous Seinfeld "Soup Nazi". For the unfamiliar, this was a man who ran a soup deli. If a customer did the slightest thing to annoy him, he would refuse to sell to them. "No car for you!!" More
by catdog
Employees Worked With
Edward Whiffen
November 27, 2006
We brought in our Jeep for a service recall and was called back and told there was another problem that had to be taken care of. I called my personal mechanic and got a price and when I called Jeep ba called back and told there was another problem that had to be taken care of. I called my personal mechanic and got a price and when I called Jeep back they said they would do the job for the same price. After we agreed on the price they called back after the job was started and told me that they had to charge me more to fix something else. They never told me at any time before the job was started that there could be a possiblilty that this would cost more. I said to them at this point not to do the work and I would bring it to my own mechanic. They responed that they would not release my car to me unless we paid for 2 hours of time!! I called my own mechanic and he said that I definitely should have been advised that there could be another problem that could cost more. The help there was extremely unprofessional and when I asked the manager to speak to her boss (apparently the owner, a Mr. Ken Bradley I think his name is) she said he wasn/t there. I asked if I could get a call back from him within the hour and she laughed in my face!!!!!! I honesty feel that they were trying to make the money for the repairs to make up for the cost of repairing what should have been a free repair for a recall. I would advise all potential customers to this dealer to take your car elseware for repairs and if taken in for a recall and told they have to perform addtional work...RUN... don/t walk to pick up your car and have someone else do the repairs...... More
by stats
Employees Worked With
john (service) and judy burr (mgr)
