East Hills Chrysler Jeep Dodge Ram SRT

I PURCHASED MY JEEP CHEROKEE AT EAST HILLS AND HAVE BEEN A RETRURNING CUSTOMER FOR MANY YEARS. I WENT THERE THIS WEEK TO GET AN OIL CHANGE. IT WAS A VERY PLEASANT EXPERIENCE. EVERYONE WAS VERY NICE AND H A RETRURNING CUSTOMER FOR MANY YEARS. I WENT THERE THIS WEEK TO GET AN OIL CHANGE. IT WAS A VERY PLEASANT EXPERIENCE. EVERYONE WAS VERY NICE AND HELPFUL. I NORMALLY HATE TO GET OIL CHANGES, BUT MY OVERALL EXPERIENCE WAS VERY POSITIVE AND I WILL NOT DREAD IT WHEN ITS TIME FOR MY NEXT SERVICE. More

A purchase of a new Liberty Jet became an exercise in futility. After ordering the best Liberty package on the Jet Series I was assured that every available option package would be ordered. I paid a $130 futility. After ordering the best Liberty package on the Jet Series I was assured that every available option package would be ordered. I paid a $1300 deposit to guarantee my interest. The Liberty Jet took longer to arrive at the dealership as they told me the Teamster truckers do not enjoy a trip to Long Island. Upon delivery, many items were not present and could not be located. The owner's manual was lost for two and one half hours, the smokers group was missing on delivery and most importantly, the "comfort and convenience" group, which alerts the driver of danger while backing up was not installed. They said it was not ordered but every other safety item on this Liberty Jet (a $36,500 Liberty) was ordered. It seems that their ordering process uses numbers and codes, not their English equivalents. A conversation with the manager, Ms. Burr, had the missing item installed at twice the suggested price and still deleted other package requirements they could not install. All this, a two and one half hour wait for delivery even with my AAA "discount and courtisies". I would not recommend this dealership, patronize it again or have service performed there. After the entire process, my lease terms were increased to reflect the service performed making my monthly fees greater than competitive dealers. Their last effort to increase to increase your lease is to offer "special insurance" for $17 monthly to protect the "customer" if the car is returned without mirrors or tears through the leather upholstry. If you deny such coverage you are escorted to the hard chairs in the repair department for your interminable wait while they seek your vehicle. Due to time constraints I was not advised about the safe operation of the vehicle equipment. When I reminded them of their oversight, they then agreed but I no longer could engage in civil conversation with their employees. This has been my worst experience ever since my first Jeep lease in 1999. Chrysler/Jeep would not intercede on my behalf as each dealership is "independent". Seek your own independence and check the numerous competitive dealers where matters can not be worse. More

The above rating was given primarily because Michael Piscopo was great to deal with. He was very responsive and considerate of my concerns. He was very helpful and I look forward to dealing with him in Piscopo was great to deal with. He was very responsive and considerate of my concerns. He was very helpful and I look forward to dealing with him in the future, although I hope that my car does not require servicing again any time too soon. More

Without being pushy, Mr. Kennedy helped us work within our budget to find the perfect minivan for our family. When he sensed we were ready to go, he made the deal happen, quickly and painlessly. He explai our budget to find the perfect minivan for our family. When he sensed we were ready to go, he made the deal happen, quickly and painlessly. He explained to our satisfaction exactly what we were getting -- and what we were NOT getting. More

I have purchased cars from this dealership for over 10yrs. The owner is remarkably accessible and true to his worD. They have a fabulous sales dept surpassed only by their service dept. Service is re 10yrs. The owner is remarkably accessible and true to his worD. They have a fabulous sales dept surpassed only by their service dept. Service is really the reason for the long standing loyalty Specifically Mike P. Thank u for always saving me More

i came in because dashboard lights were not working i came in because dashboard lights were not working properly. i could not see odometer or other gauges. i also could not tell if brights wer i came in because dashboard lights were not working properly. i could not see odometer or other gauges. i also could not tell if brights were on or off. i didn't feel safe driving like this. i came in & made an appt. with mike for the following week when a loaner car was available. mike was very friendly & knowledgable. the next morning a service rep. called & said i should bring car in immediately because odometer would burn out present mileage. personally that doesn;t bother me-i purchased(not leased) car so i don't know why jeep cared either, but i brought it in day after & mike helped me once again. very friendly & called me soon after that car was ready-unfortunately had a rew medical emergencies & am going to pick car up now. very good & quick service ince again. i am very pleased with east hills jeep dealership & mike piscopo. wendy novick More

I was very pleased with the service I received at East Hills Jeep in Greenvale, NY. Michael Piscopo was professional, friendly and honest. I will never return to Garden Jeep in Hempstead or Westbury Jeep Hills Jeep in Greenvale, NY. Michael Piscopo was professional, friendly and honest. I will never return to Garden Jeep in Hempstead or Westbury Jeep because of poor customer service. I will, however, continue to service my Jeep at East Hills Jeep. More

Just a very good dealership, I will and have recommended this dealership to friends and family. Friendly service and sales folk, everyone seems to go above and beyond to be as helpful as possible. I bough this dealership to friends and family. Friendly service and sales folk, everyone seems to go above and beyond to be as helpful as possible. I bought a used Chrysler 300 from them. Their website was also very good about 90% upto date with inventory. More

The place has a friendly atmosphere, and Mike Kennedy was very helpful in letting me know which type of vehicle was the best fit for me, both from a practical and financial standpoint. The sales employees a very helpful in letting me know which type of vehicle was the best fit for me, both from a practical and financial standpoint. The sales employees also know about the vehicles, their performance, and financing/lease options and do not have to leave every minute to "speak to the manager" or look up information like at other dealerships. A very good overall experience, I will be sticking with them for years to come. More

Brought in Jeep Grand Cherokee 2011 for Service to check the Onboard Compass. Compass readout on dashboard recently changed to double dashes (--) and I had been unable to get the compass reset. Called Eas the Onboard Compass. Compass readout on dashboard recently changed to double dashes (--) and I had been unable to get the compass reset. Called East Hills and they suggested I bring the truck in for a look. Brought in the truck and saw Mike Piscopo, explained the problem, he took a quick look and took the car in for service. Turns out to be a faulty TIPM module that needs to be replaced. Mike filled out the paperwork and had the part ordered. Mike explained when the part comes in, I will be contacted and then the truck can be repaired. Smooth service from start to finish. Friendly, informative, great all around customer service. More