East Hills Chrysler Jeep Dodge Ram SRT

The entire staff was professional and courteous before, during and after the vehicle transaction. The team at East Hills made us feel welcome and comfortable during every visit. . Ann D provided the mos during and after the vehicle transaction. The team at East Hills made us feel welcome and comfortable during every visit. . Ann D provided the most amazing service and would recommend for anyone's next car purchase. More

This was my 3rd time trade-in/new purchase experience at East Hills Jeep. There is a reason why I continue to come to this dealership. Fred B and Ed are a couple of guys that always make my purchase a pleas East Hills Jeep. There is a reason why I continue to come to this dealership. Fred B and Ed are a couple of guys that always make my purchase a pleasurable experience. Everyone there provided great service throughout the purchase. The vehicle upon purchase was perfect. Everyone at the dealership is friendly all the way. Fred and Ed, made great effort to make the pricing work. My overall experience was obviously a great one. More

Brought a new Jeep in for oil change, problem with Driver side window, FM radio reception stopped working a couple of months after we purchased the Overland (purchase date 9/2011),12 month Sirius free contr side window, FM radio reception stopped working a couple of months after we purchased the Overland (purchase date 9/2011),12 month Sirius free contract only lasting 3.5 months, potential oil leak. . Free Sirius radio was turned off less than 4 months from purchase date (turned off 1/3/2012). Sirius told me that East Hills had to renew the contract as it had a 12 month contract that started 1/3/2011. Steve Osorio was my assigned Service Advisor and that was the start of my problem. He stated they upgraded the radio and he PERSONALLY checked it to make sure it was operating as it was supposed to be (FM radio operating) and there was not any static. Didn't even make it out of the parking lot and the radio was not working. Steve also told me that I can have free Sirius until 7/23 and at that time we personally would have to arrange something with Sirius to continue the service (12 month Sirius contract was not honored by the dealership). Steve PERSONALLY verified that my oil was not leaking and was I sure no one else parked in my garage spot. In fact he asked me this same question 4 times. I guess he thought I would change my answer? My question is, did he PERSONALLY check my oil leak the same way he PERSONALLY verified there was no static with the radio? I had to bring the car back in to have them check the radio again and unfortunately was stuck with Steve Osorio who concocted a story that they were working with Jeep corporate as the issue with the radio was something they have never seen before and my radio might need to be replaced. He said it was a PROCESS and could take some time working with Jeep Corporate. They kept my care while the PROCESS was ongoing. 2 days later he called me and said my antenna was missing and that was the problem. (The location of the antenna is on the roof of the car). I was told that the replacement of the antenna would not be covered under warranty. Steve then asked if I ever went to a car wash. I replied my kids wash my car, but honestly, the car might have gone to a car wash. Steve then told me that the car wash probably broke off the antenna. Wouldn't you assume the Service Advisor would have PERSONALLY checked the antenna first since there was no reception? As well, I guess per Steve's ingenious analysis, Chrysler Jeep telling there owners that no Jeep Grand Cherokee should ever go to a car wash? I ask that as that was the impression I took away with Steve's comment. A bit absurd, no? I can't judge the other Service Advisors as this was our one and only experience with Service at East Hills Jeep. there.I do recommend that if you go there for service, do yourself a favor and refuse that Steve Osorio be assigned to you. Certainly, Steve's lack of honesty and basic intelligence suggests to me he should consider another profession. More

I searched many dealers to find the certified pre owned 2010 dodge caravan I wanted. I found a great car at a decent price here at East Hills. From the initial phone call to the final signing of the dott 2010 dodge caravan I wanted. I found a great car at a decent price here at East Hills. From the initial phone call to the final signing of the dotted line, our salesman, Rich, was polite, courteous and friendly. He never rushed us or tried to push us into anything we weren't ready to do. He was even nice to our four kids! He was an excellent salesman and an overall nice guy. I am going to have one negative thing to say...I to make several follow up calls regarding service related issues or questions Rich promised to handle for us but either forgot about or was too busy to handle. Regardless of those minor issues, I would absolutely send a friend to Rich to buy a car. Now let's discuss, Mike Thomas, the "Business Manager". This is usually the man who discusses the financing aspect of the car, signs all the papers, tries to get you to buy things you don't need, takes th money and so on. We paid cash for our car so we did not need any financing. We were interested in the extended warranty option on the car. Mike threw out numbers, which were ridiculous, played with his calculator and ultimately came down to his final price for a 5 year/100,000 mile warranty. He discussed what was covered and what was not. At NO POINT IN THE DISCUSSION was a deductible of any sort mentioned for service calls covered under the warranty. It was only two days later upon examining all the documents did I even notice a $200 deductible listed. So if I have a repair that is $225, I still have to pay the first $200! Let me add that we paid $2600 for an extended warranty. This was unacceptable. I immediately called Mike, expressed my disgust for being mislead, which we were and threatened to stop payment on the check. Throughout my conversation he kept saying, "but even a dr's office there is copayment". He did not understand the fact that it was not the deductible I was upset about, it was the fact that IT WAS NOT MENTIONED! Typical salesmen behavior. He assured me he would have the deductible lowered to $100 which is $100 more than we should be paying. Several days later I received a copy of the new contact reflecting the $100 deductible. No noteof apology, or explanation. Just a 1 page photocopy. Bottom line. Rich is an excellent asset to East Hills. Beware of Mike the finance guy and READ ALL THE FINE PRINT BEFORE YOU LEAVE! More

i have been buying jeeps from greg corozzo for many years always very satisified. the service department is top notch. just had to visit for a rear light buld. steve osorio had repair made promptly. all my s always very satisified. the service department is top notch. just had to visit for a rear light buld. steve osorio had repair made promptly. all my service is performed here and everyone is very friendly and professional, also the mechanics are very good. i always reccomend this dealership to all my friends. keep up the fine work More

This has been the most pleasant car buying (leasing) experience I have ever encountered. The employees were helpful and courteous. In addition, James Kropp, our salesman was honest and straightforward experience I have ever encountered. The employees were helpful and courteous. In addition, James Kropp, our salesman was honest and straightforward. They honored their word and price, even when we said, "We'll be back." When we returned to the dealership after realizing they gave us the best price, they gave us exactly what they promised to begin with. Returing our leased car was an easy process and the all the paperwork (ie. registration, insurance) went smoothly and quickly. I highly recommend this dealership as they are extremely professional and polite. In addition, the owner walked out to make sure everything met our standards when we picked up the car, which truly astonished me. A genuinely pleasant experience. More

I shopped around everywhere and kept coming back to Easthills Jeeps. there prices were the best and there employees were extreamily helpful. I have to recamend Rich Carrera he was very acomidating and Easthills Jeeps. there prices were the best and there employees were extreamily helpful. I have to recamend Rich Carrera he was very acomidating and willing to work with my crazy schedule, including spending his entire day off to help me find the perfect car.. Thanks rich it may be a whole but I will deffinitly be back to buy my next car here. More