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East Hills Chevrolet of Freeport

Freeport, NY

4.5
1,361 Reviews

42 East Sunrise Highway

Freeport, NY

11520

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Showing 1,361 reviews

December 11, 2021

Robert Amendola is the man! Helped me and my wive so much, great dealership thank you!! More

by Bmgklg325
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
All state agent , Rob Amendola
Dec 14, 2021 -

East Hills Chevrolet of Freeport responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

December 06, 2021

Rob A and George F were excellent. They helped get us out of a jam by getting us out of our current lease and got us into a new lease with the last Traverse on the lot. More

by ffgashman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Frouxides, Rob Amendola
Dec 08, 2021 -

East Hills Chevrolet of Freeport responded

Thank you for taking the time to write this 5-star review. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs, as our team is always here to assist you. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

December 01, 2021

Robert Amendola made this a very smooth experience. We had specific needs and Rob took them into consideration and matched us up with a car that works perfectly for us. We highly recommend Rob and East Hi More

by slygauie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Amendola
Dec 02, 2021 -

East Hills Chevrolet of Freeport responded

We cannot thank you enough for your wonderful review and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

November 30, 2021

George Frouxides is the best salesman, explained everything perfectly and delivery was seamless! Go see George for your next CHEVY, you will not be disappointed! More

by Stacyann
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Frouxides
Dec 02, 2021 -

East Hills Chevrolet of Freeport responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

June 30, 2021

George was wonderful from the moment I walked in to 48 hours later when I drove off the lot. I would highly recommend him and the staff to everyone I know. More

by Libby
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The young lady at the front desk is kind, friendly and does a great job., George Frouxides
Jul 06, 2021 -

East Hills Chevrolet of Freeport responded

Dear Libby, Thank you for trusting us with your recent vehicle purchase and for taking the time to write this review of Big George. We appreciate your business and we wish you all the best! Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

June 10, 2021

I would recommend buying a vehicle from east hills Chevrolet. The salesman George was very knowledgeable and professional. We had a great experience... thank you More

by Dawnmac3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Frouxides
Jun 10, 2021 -

East Hills Chevrolet of Freeport responded

Dear Dawnmac3, Thank you for trusting your vehicle purchase to East Hills Chevrolet. We appreciate your business and we wish you all our best! Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

June 02, 2021

If I could give zero stars I would. Made an appointment through the Chevy App for a problem with my 2020 Traverse. Delilah called me back to tell me that a diagnostic could not be done on Saturday, totally More

by Elizabeth2170
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Delilah Falber
Jun 04, 2021 -

East Hills Chevrolet of Freeport responded

Dear Elizabeth, Thanks for letting us know of your disappointment. We don’t set out to frustrate customers. Your input gave us time to research what occurred. There are a few things happening here. First, you did not purchase your vehicle from us. We will absolutely repair your vehicle; however, we offer VIP customer service which prioritizes our customers who purchased their vehicles from us. Second, we scanned your vehicle’s computer on 6/2 and identified a “cold start misfire” code, which requires an “A” technician to repair. One of our “A” techs was next available to work on your vehicle on or possibly before 6/4. Third, a loaner vehicle or alternate transportation would be available to you under your 3-year/36,000 mile warranty. As of this time, the earliest a loaner vehicle was available was 7/11. Fourth, there are possible situations where you may be subject to a diagnostic fee, including if the repair is not covered by your warranty. Ethan was simply conveying this to you. To be fully transparent, we require our personnel to convey this to customers. It was not meant to scam you out of any money. Fifth, I’m sorry you believe your vehicle reeked of greasy fast food when you picked it up. Our employees are prohibited from using customer vehicles for anything other than their intended repair. We did not use your vehicle for anything besides that. We wish you the best. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

May 27, 2021

I was about to go purchase a Chevrolet Suburban and iv bought SUV from East Hills in the past. Although lately over my interactions with East Hills practices iv lost some confidence but today since there More

by ZS
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose Hernandez
May 30, 2021 -

East Hills Chevrolet of Freeport responded

Dear Mr. Saeed, It is unfortunate that Chevrolet inventory has gotten thin worldwide, caused by the chip shortage stemming from pandemic cutbacks. We would have liked to have sold you a vehicle. I’m sorry we could not agree to terms. We wish you the best. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

May 12, 2021

I purchased a 2021 Silverado from this dealership I went here for my first scheduled service tire rotation and oil change the tire rotation was never performed but I was told it was I know for a fact it was More

by WILLIAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dawn Connor
May 14, 2021 -

East Hills Chevrolet of Freeport responded

Dear Mr. Lonnie, I’m reading what you wrote and it does not make sense. If you got a nail in your tire AFTER the tire rotation – as you wrote -- then of course it would be in the same tire 3 weeks later, unless you had a subsequent tire rotation. Our technician performed your tire rotation, but no one can predict what happens when you drive off. From a different angle… if you got a nail in your tire BEFORE your tire rotation, we presume you would let us know about the nail and we would have repaired it. There was no nail, so there was nothing to repair. From an even different angle, if you’re suggesting a nail was in your tire due to something we did, why would you wait 3 weeks to let us know? This is a safety concern. And from all the reviews you’ve written on Yelp, it doesn’t seem like you to delay your feelings. But better yet, when you called us yesterday to tell us we didn’t rotate your tires and, “What are you going to do for me?”, why did you reject any apologies and offers to help you as a good faith gesture? Worse, why did you threaten to go online and write negative reviews if we didn’t put a performance package on your truck for a 25% parts discount plus free installation? We'll gladly re-rotate your tires. Just let us know. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

April 30, 2021

I wanted to purchase a new Chevy SUV from East Hills Chevy. In good faith I left a $500 deposit on 4/14/2021. I was told that it would not be an issue to return my deposit if I decided not to purchase m More

by Damitamccain
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose Hernandez
Apr 30, 2021 -

East Hills Chevrolet of Freeport responded

Dear Damitamccain, My managers have reported to me that the credit card refund of $500 was processed on April 27th. It can take up to 10 days before credit card companies show the credit on accounting statements. I've asked my team if they emailed you a receipt showing the credit was done by us and they said, "no". I've asked them to change our process going forward to include a receipt sent to customers as soon as credits are processed. I'm sorry for this omission and the frustration you are feeling. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

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