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East Hills Chevrolet of Freeport

Freeport, NY

4.5
1,353 Reviews

42 East Sunrise Highway

Freeport, NY

11520

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Showing 1,353 reviews

May 12, 2021

I purchased a 2021 Silverado from this dealership I went here for my first scheduled service tire rotation and oil change the tire rotation was never performed but I was told it was I know for a fact it was More

by WILLIAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dawn Connor
May 14, 2021 -

East Hills Chevrolet of Freeport responded

Dear Mr. Lonnie, I’m reading what you wrote and it does not make sense. If you got a nail in your tire AFTER the tire rotation – as you wrote -- then of course it would be in the same tire 3 weeks later, unless you had a subsequent tire rotation. Our technician performed your tire rotation, but no one can predict what happens when you drive off. From a different angle… if you got a nail in your tire BEFORE your tire rotation, we presume you would let us know about the nail and we would have repaired it. There was no nail, so there was nothing to repair. From an even different angle, if you’re suggesting a nail was in your tire due to something we did, why would you wait 3 weeks to let us know? This is a safety concern. And from all the reviews you’ve written on Yelp, it doesn’t seem like you to delay your feelings. But better yet, when you called us yesterday to tell us we didn’t rotate your tires and, “What are you going to do for me?”, why did you reject any apologies and offers to help you as a good faith gesture? Worse, why did you threaten to go online and write negative reviews if we didn’t put a performance package on your truck for a 25% parts discount plus free installation? We'll gladly re-rotate your tires. Just let us know. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

April 30, 2021

I wanted to purchase a new Chevy SUV from East Hills Chevy. In good faith I left a $500 deposit on 4/14/2021. I was told that it would not be an issue to return my deposit if I decided not to purchase m More

by Damitamccain
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose Hernandez
Apr 30, 2021 -

East Hills Chevrolet of Freeport responded

Dear Damitamccain, My managers have reported to me that the credit card refund of $500 was processed on April 27th. It can take up to 10 days before credit card companies show the credit on accounting statements. I've asked my team if they emailed you a receipt showing the credit was done by us and they said, "no". I've asked them to change our process going forward to include a receipt sent to customers as soon as credits are processed. I'm sorry for this omission and the frustration you are feeling. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

April 05, 2021

Very professional, courteous and efficient service. Very impressed with the staff, especially George F. George is always friendly, and works very hard to please his customers. I highly recommend George and More

by SatisfiedCustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Frouxides
Apr 14, 2021 -

East Hills Chevrolet of Freeport responded

Dear SatisfiedCustomer, Thank you for trusting your vehicle purchase to East Hills Chevrolet and Big George. We appreciate your business and we wish you all the best! Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

April 03, 2021

I came here after a bad car repair left me with a broken air conditioner. Service Advisor Bob Gecevich was so kind, informative, and helpful. He also discovered that I needed a new entertainment system, as More

by Valerie S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Gecevich
Apr 14, 2021 -

East Hills Chevrolet of Freeport responded

Dear Valerie, Thank you for bringing your vehicle to East Hills Chevrolet to be repaired. We appreciate your feedback on our team, including service advisor, Bob Gecevich. We appreciate your business and we wish you all the best! Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

March 12, 2021

Horrible management dishonest please find other Chevy dealerships. I am so disappointed. Management is dishonest and unprofessional. Many issues after 12 days of owning new vehicle and not once has manag More

by Hockeymom44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Columbel
Mar 15, 2021 -

East Hills Chevrolet of Freeport responded

Dear Hockeymom44, Thank you for letting me know there is an issue. Please email me details of what occurred so I can assist further. Thank you in advance. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

February 25, 2021

Sales, service advisors, customer relations manager and accounting team are the only good things about this dealership. Within the first year of purchasing my CPO from here I had countless repairs done inc More

by Katelyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
George Frouxides, Andrew Pilch, John O'Donnell, Michael Columbel, Christian Darelus, Billy Schneider, Andrew Fleming, Ronny Terraferma, Thomas Picerno
Mar 15, 2021 -

East Hills Chevrolet of Freeport responded

Dear Katelyn, I was sorry to hear that you had left. We offered to you to have your vehicle serviced elsewhere as you may get more satisfaction from their repair. You've said you were upset with our own service department's work and for them not being able to repair your vehicle. Our technicians are saying your vehicle is operating as designed by the manufacturer. In situations where this is the case, our protocol is to invite you to service elsewhere so that you don't get a negative view of the Chevrolet brand. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

February 03, 2021

Love my new Equinox. The color is so nice and the wheels are awesome. I’ve been getting lots of compliments on it. Thank you Andrew. More

by Bigcat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Pilch
Mar 31, 2021 -

East Hills Chevrolet of Freeport responded

Dear Bigcat, I'm so sorry I missed responding to your review back in February. Thank you for writing what you did. We appreciate your business and we wish you all the best with your new Equinox. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

January 12, 2021

Made an appointment with Bob Schwarz to inquire about ordering a new Colorado. Instead of meeting with me, he hands me off to a salesman who has no idea how to put the order together. How can you work at More

by wickersham
Customer Service
Recommend Dealer
No
Employees Worked With
Ronny Terraferma
Jan 13, 2021 -

East Hills Chevrolet of Freeport responded

Dear Leroy, After reviewing your notes in our database, you're right. You were looking for a very specific Colorado that would have to be factory ordered. We thought it best for you to build the vehicle you wanted. Our process is to introduce you to a sales manager who then would introduce you to one of our sales representatives who would then assist you with the build. The sales manager would oversee the build. We have three associates who do this for our company, two of whom were not in the store at the time and the third was sitting with customers upon your arrival. We handled this transition poorly and I realize you were frustrated with the salesperson with whom you ended up meeting. I am having my general sales manager prepare the build out so he can accurately give you the out the door price you've requested. I will then have him contact you. I'm sorry all of this happened. Thank you for letting me know we missed the mark. Hopefully, we can rebuild some trust with you. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

December 28, 2020

This dealer likes to play games with the customers, The first time I went in they sold me a piece of junk car, My fault cause I wasn't prepared and I needed a suv. The suv they sold me was "certified pre o More

by jh7022
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Columbel, Christian Darelus
Dec 30, 2020 -

East Hills Chevrolet of Freeport responded

Dear Jeff, I realize you were seeking a certain payment. We lowered the price of the vehicle you were interested in buying; however, this reduction and your down payment could not overcome the bank's assessment of your trade-in's negative equity and your credit. I'm sorry we couldn't earn your business. We wish you the best. Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

November 21, 2020

This is one of many leased vehicles that I have transacted with George Frouxides, he absolutely makes the process easy and a pleasure. His attention to detail & focus on customer service is outstan More

by jl7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Frouxides
Dec 17, 2020 -

East Hills Chevrolet of Freeport responded

Dear jl7, Thank you for trusting East Hills Chevrolet and Big George with your recent purchase. We appreciate your business and we wish you all our best! Happy Holidays! Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

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