East Hills Chevrolet of Douglaston

It was good as good could can get! Charles Gaines is the best General Manger you could find, he does what he can to get you a good deal on your car. I would do it all over again if I ha Charles Gaines is the best General Manger you could find, he does what he can to get you a good deal on your car. I would do it all over again if I had to. More

The worst service I have ever had any where I traded in a Chevy for a used Hundai that was supposed to be in excellent condition. Initially the engine light was on and I was told it was nothing I traded in a Chevy for a used Hundai that was supposed to be in excellent condition. Initially the engine light was on and I was told it was nothing and since the air did not work they said it's a minor problem related to the light. They fixed it "supposedly". I took the car and a little after the A/C was not cooling, the light was back on, and the electric system seemed to start with problems to even start the car. Since the car is a Hundai they said they would call me once they talked to Hundai to set up the appointment for me to take the car there. I waited and waited and called and asked and the service department said they would get back to me, which they never did. Until one day I received a call from someone asking for a copy of the driver's license of the previous owner of the Chevy I traded in. I said sure I now the person I can get it. And I said by the way I am still waiting on someone to tell me what to do with the car because it is not working, etc… I told the lady I had talked to sales, to the manager of the service dept. who told me he would call and never did, so there was no one else to talk to but the owner. she said she would pass the message. Within minutes I had a call from the used car sales manager telling to go drop the car off and they would give a loaner and that way I did not have to deal with Hundai in case of a payment needed to be made plus I had the warrantee. So I went left my car and they gave a loaner. That was over a month or more ago, don't know exactly because they did not put the date on the document for the loaner but I can tell you it was over 1100 miles ago. That's how many more miles I have put on the loaner car. NOT A SINGLE PHONE has been made to me to let me know the status of the car. I have no idea what is going on. Today I decide to call and ask for the owner again. I ask the gentleman who answered the phone to transfer me to him. He said what can I help you with? I said nothing I need to speak to the owner. He insisted on asking what was it about and that he might be able to help. I said no I need the owner and this went on for a few minutes. I asked for the name of the owner and very reluctatly he said John… He doesn't have a last name. Then he said he wasn't in. I said ok I can wait. He said what was the car I dropped off at his service dept, so I am assuming he is the manager of the service dept, and what was my name. I gave him my name and the car model and my phone number. He said that the owner was not going to be in until end of next week. I said that's fine I have a car to drive. I guess if I have waited over a month without any news from my car I can wait one more week. THis was exactly what happened the first time, they did not want me speaking to the owner. I wonder how much of all the service problems that obviously go on in his store he is aware of because EVERYBODY blocks any communication with the owner. No one wants you talk to him no matter what department you talk to. So I guess I will continue to wait without knowing anything about my car. Ohhhh and by the way they have not called back for the driver's license that they needed to register the car the bought from me. Is the car in the lot just sitting there? or they were able to solve it some other way. As a business person I wonder how much money is the owner loosing in this business? Doesn't sound like it's a healthy one. More

Purchasing a Chevy Tahoe 2015 First time I was there at East Hills Chevy Dealerships. I Felt like I was home. Mr. Julian Clarke Welcomed me with such a great hands. We sat down exp First time I was there at East Hills Chevy Dealerships. I Felt like I was home. Mr. Julian Clarke Welcomed me with such a great hands. We sat down explained to me from point to point what was going to happen. More over, my experience I spent there Make me realize things could be done quick. More

Excellent Chevy Dealer This is a great full service dealer. Ask for salesmen Alex Steshenko. He's fair,knowledgeable, and a pleasure to deal with. Thanks East Hills This is a great full service dealer. Ask for salesmen Alex Steshenko. He's fair,knowledgeable, and a pleasure to deal with. Thanks East Hills More

Lease of 2015 Tahoe Although the lease on my 2013 Traverse was a few months away from ending, we wanted to upgrade to the larger Tahoe. I only wanted to use East Hills C Although the lease on my 2013 Traverse was a few months away from ending, we wanted to upgrade to the larger Tahoe. I only wanted to use East Hills Chevy and I called Dennis Kwong, since we had a great experience with him when we leased the Traverse. I spoke to Dennis on Monday and was driving my new Tahoe off the lot on Saturday. Dennis made our budget work and took great care of us from the first call to when he handed me the keys. He made the process simple and pain free. I would recommend East Hills, and more importantly Dennis Kwong, to any one i know looking for a new car. Thanks Dennis!! -A. Stern More

Friendly and Informative Experience. Dan ,with whom I spoke with was very friendly and comical while very helpful . He could be there to assist me but directed me to Charles who was a Dan ,with whom I spoke with was very friendly and comical while very helpful . He could be there to assist me but directed me to Charles who was assisting another happy customer so I than was assisted by Julian who was very friendly and very helpful and made me feel very comfortable with my purchase. He made sure that everything was being taken care for or will be taken care of. Because of the East Hills Chevrolet concerns for there customers. This was a needed purchase for me that became a feeling of a luxury. Thank you Dan, Julian Charles and East Hills Chevrolet . More

used car I've been referred by my friend and didnt get dussapointed. I got approved rught in the spot. Thank you alex my dealer. Ill reffer my friends and fami I've been referred by my friend and didnt get dussapointed. I got approved rught in the spot. Thank you alex my dealer. Ill reffer my friends and family More

friendly and knowledgeable The staff at the office were friendly and courteous. John Flynn the salesman was very knowledgeable and walked us through all the car's features. On t The staff at the office were friendly and courteous. John Flynn the salesman was very knowledgeable and walked us through all the car's features. On the day we closed the deal,he continued to explain and point out the features on the car. Marissa was great as well and made us feel at ease. More

Great Shopping Experience ! Great and friendly dealership. Didn't hesitated to answer any and all questions I had. This is the 2nd vehicle I've gotten from Easthills and the bes Great and friendly dealership. Didn't hesitated to answer any and all questions I had. This is the 2nd vehicle I've gotten from Easthills and the best sales guy ever, Mr. Alex Steshenko. I wouldn't go anywhere nor deal with anyone else. More

Very friendly and professional My sales person Molly De Luca she was very helpful and professional. I would recommend her to any one. She was very knowledgeable about that car that My sales person Molly De Luca she was very helpful and professional. I would recommend her to any one. She was very knowledgeable about that car that I lease. Thank you Molly More