East Hills Chevrolet of Douglaston

First Car This is my first time purchasing a car and the experience was great. Great place Great employees. Julian Clarke was my sales man and he was very helpf This is my first time purchasing a car and the experience was great. Great place Great employees. Julian Clarke was my sales man and he was very helpful and friendly. Thank you Julian. More

Malfunction Sensor Service Personnal review the auto's previous record, Advised of the approximate wait time. Made sure there were no other issues. Provided a very comfo Service Personnal review the auto's previous record, Advised of the approximate wait time. Made sure there were no other issues. Provided a very comfortable environment. More

Charles Robertson Sales consultant It's my 3rd car with Charles robertson at east hills douglaston Chevrolet and he is just too good At what he does. I definitely would love to do more It's my 3rd car with Charles robertson at east hills douglaston Chevrolet and he is just too good At what he does. I definitely would love to do more business with Charles. Always take care of me every time I come in for service. Gets me the earliest appointment available for service. The best and highly recommend. More

KIETH K IN SERVICE IS A THIEF. DO NOT TRUST HIM KEITH K IS A THIEF. DO NOT DISCUSS WHAT YOU ARE WILLING TO PAY WITH HIM OR "HOW MUCH YOU CAN SPEND." HE WILL ROB YOU. Two weeks after I picked up KEITH K IS A THIEF. DO NOT DISCUSS WHAT YOU ARE WILLING TO PAY WITH HIM OR "HOW MUCH YOU CAN SPEND." HE WILL ROB YOU. Two weeks after I picked up my car I am still ruminating over how bad this guy robbed me. My entire family being the loyal people we are has purchased cars from East Hills Chevrolet but because of Keith they will never see another dollar of me or my families business. They Should change his name to Thief K. So here is what happened and a derivation of the formal email complaint I sent GM. To whom it May Concern My family and I were very loyal customers to East Hills Chevrolet and I am lodging this complaint because after about 2 weeks of picking up my Chevy Tahoe truck I just can't shake how badly the service assistance at East Hills Chevrolet of Douglaston took me. His name was Keith K. AND HE ROBBED ME AND WAS SMILING TO MY FACE WHILE HE WAS DOING IT. My 2009 Chevy Tahoe was to be brought in for a "tune up." Please let it be known that outside of basic/routine maintenance (i.e.: oil changes, tires, and brakes) ALL MAJOR REPAIRS WERE ALWAYS DONE THROUGH AUTHORIZED CHEVROLET DEALERS AND SERVICE CENTERS. AND YOU CAN CHECK YOUR RECORDS TO VALIDATE He charged me $1200 for a transmission flush, an intake flush, replacing two of the "leaking" hoses that lead from the radiator the engine, and a replacement of the rear differential pinions. For the pinions alone charge about $400 for that job. When I called the parts department I was astonished at what the cost of the pinions were. And please do not insult my intelligence with telling me I had to pay "labor" my car was done in less than 3-4 hours (MAX) of "TRUE WORK". And that judgment is based exclusively on when I had my last conversation with that low life Keith to when he called me to come get it and to tell me the work was complete. I am assuming that was when the work commenced and was finished. There was a 3-4 hours time span. He hadn't begun work while he was telling me the pricing and telling me he would "work on some numbers and call me back" and when it was already done he couldn't wait to get me in so her could seal the deal and rob me. I know deep down inside this guy took me. He did not care about doing the right thing by me. I explained to him I was a new father and had another one on the way and I needed to be conservative with what was spent on and to not do anything that was not completely imperative and essential to the cars ability to drive. The reason I brought my Tahoe in was because my pregnant wife is now the one driving the car with our infant and I wanted to be sure everything is up to speed and it is safe for her to drive. He simply asked "so what is your maximum you can spend." It is very evident he saw me as a PAYDAY. And it's obvious by how he hustled me that he only had 1 thing in mind. HIS COMMISSION. "I told him $1200" and without even getting my authorization he just went and took it upon himself to go ahead and fix what he deemed "most important." There was never a verbal or written AUTHORIZATION GIVEN TO HIM BY ME (I ASK THAT ANYBODY IN THEIR ORGANIZATION CHECK THEIR RECORDED TELEPHONE CONVERSATIONS, AND THEY WILL INDEED SEE) over exactly what he was fixing. All he did was tell me what was wrong with the car and roughly how much each job will be. He never ever got my permission to fix anything. He took it upon himself to do that because I told him a number I couldn't afford to spend more than. He just told me he was "going to work on a few things" and he would call me back. Next thing I knew he called me and the car was done. I was furious when I got the bill and saw what he worked on and what he schemed to charge me for it. I want you to know. My father drives a Suburban, My mother (drives a Malibu) and I have both purchased our cars from East Hills Chevrolet of Roslyn ( same owner as EAST HILLS CHEVROLET OF DOUGLASTON) and I had every intention on continuing to drive Chevy and purchasing from East Hills Chevy again as we are very loyal people but this Service Aid (Keith K) has put such a negative taste in my mouth I do not know I even would consider the Chevy brand ever again. I treat everybody straight up and am completely honest and forward. I expect. I DEMAND the same treatment. Thief K is clearly cut from a different cloth and the fact that East Hills Chevrolet of Douglaston employs worthless xxx like that is testament enough for me to never want to bring my business back. Whats funny is my family needs another car and I was looking at the Traverse. I was planning the purchase in May/June 2016. I was clearly going to buy from them. They will never see another dollar of me or my families business ever again. Not unless they rectify this situation. More

Quick transaction Quick transaction,even tho The service wasn't all there they came threw like they say they did.. Even tho they didn't have the car they was able to ge Quick transaction,even tho The service wasn't all there they came threw like they say they did.. Even tho they didn't have the car they was able to get it for me.. More

Awesome I just went in yesterday to pick up my new 2016 Colorado z71 and I was very happy and pleased with how they work and the sales girl Molly de Luca was I just went in yesterday to pick up my new 2016 Colorado z71 and I was very happy and pleased with how they work and the sales girl Molly de Luca was awesome very smart and knows a lot about cars and trucks and I find that great/awesome since I'm a car guy and love cars it made it a great experience and a fun time so if you go there to buy a car ask for Molly she awesome and gets a 10 out of 10 by me More

Gus Quinones was great salesperson no rush on the buy Gus was great and very helpful with our purchase of my car did not feel pressure by Gus that I had to buy today like some other places. Would recommen Gus was great and very helpful with our purchase of my car did not feel pressure by Gus that I had to buy today like some other places. Would recommend all my friends to go see Gus for a purchase. More

Nice experience John Flynn was great! He knew his stuff, patient and answered every question we had. John was also friendly. I highly recommend going here for lea John Flynn was great! He knew his stuff, patient and answered every question we had. John was also friendly. I highly recommend going here for leasing or buying. More

great experience, knowledgable employees I walked in the showroom, was greeted very nicely by employee John Flynn. John took the time to show me some cars and was not pushy about selling. I w I walked in the showroom, was greeted very nicely by employee John Flynn. John took the time to show me some cars and was not pushy about selling. I went back a couple of times to test drive the cars and he was happy to help me. More

Happy Customer Mike Fresa was extremely patient. He explained everything in detail. Every vehicle I was not happy with he introduced something else. Very sufficient. Mike Fresa was extremely patient. He explained everything in detail. Every vehicle I was not happy with he introduced something else. Very sufficient. Friendly. Very helpful. More